TIFFANY THOMAS

Winston-Salem, NC *****

336-***-**** - adwnxh@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure, and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

SKILLS

Policy and procedure modification

Documentation and control

Payroll and budgeting

Presentation design

WORK HISTORY

04/2021 to Current Business Office Manager

Salem Terrace Assisted Living – Winston Salem, NC

Maximized cash flow through optimal billing and collection processes. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Utilized company's accounting systems to review reports and prepare assessments. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.

Maintained CRM database with customer updates and report generation. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Performed billing, collection and reporting functions for office generating over

$[Number] annually.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quick Books software. Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Established and updated work schedules to account for changing staff levels and expected workloads.

Resolved issues through active listening and open-ended questioning, escalating major problems to corprete.

Improved office operations by automating client correspondence, record tracking and data communications.

Monitored front areas so that questions could be promptly addressed. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Oversaw team of administrative staff providing exceptional support to team of

[Number] [Industry] professionals.

Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

01/2021 to Current Transportation Manager

Salem Terrace Assisted Living – Winston Salem, NC

Observed staff to review compliance and safety to minimize losses due to violations or damage.

Prepared and updated employees' daily work schedules and resolved delivery problems.

Oversaw team of 2 drivers by reviewing performance to promote timely and efficient deliveries and operations.

Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

01/2019 to Current Hair Stylist

Salem Terrace Assisted Living – W-s, NC

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Monitored current trends to understand fashions and better serve customer needs. Worked with men, women and children to complete various[Service] on daily basis.

Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Recorded notes for future reference about customer preferences and services delivered.

01/2018 to 12/2020 Activity Director

Salem Terrace Assisted Living – Ws, NC

Designed wide variety of activities to stimulate interest, involvement and engagement of patients.

Performed assessments on activity programs to determine what specific activities were suitable.

Developed monthly life enrichment calendar and published electronically and in print.

Planned resident outings and special events to mark holidays and celebrate special occasions.

Created and delivered recreational programs for small and large groups of residents.

Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.

Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.

Supervised Activities Assistant and conducted performance evaluations. Arranged outings as part of recreational program.

Drafted budgets for programs and ordered materials that were needed for certain activities.

Maintained running inventory of supplies and purchases to monitor budget expenditures.

Developed and lead intergenerational activities to encourage mental agility of patients.

Stretched minimum annual budget of $200 to cover planned activities through creative use of resources.

01/2014 to 12/2017 Collections Specialist

Bank Of America – Greensboro, NC

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements. Maintained high volume of calls and met demands of busy and productive group. Achieved performance goals on consistent basis.

Used probing techniques to determine debtors' reasons for delinquency. Monitored accounts for compliance with established payment plans and flagged non-compliances.

Handled countless outbound and inbound calls daily with goal of collecting owed debt.

Researched accounts and completed due diligence to resolve collection problems. Worked in call center environment handling manual and automatically dialed outbound calls.

Used skip tracing and other techniques to locate debtors. 08/1997 to 01/2015 Hair Stylist

Great Clips Salon – Winston Salem, NC

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Monitored current trends to understand fashions and better serve customer needs. Processed payments, entering sales in register for prompt customer service. Organized sales area and work station to showcase products and boost sales. Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Worked with men, women and children to complete haircuts on daily basis. Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Recorded notes for future reference about customer preferences and services delivered.

Suggested treatments and styles to suit customer appearance and fashion choices. Assessed customer hair texture, treatment history and desired outcome to determine services required.

Scheduled customer appointments and rearranged individual time slots to meet demand.

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio. Worked on 32 customers daily while maintaining distinguished cleanliness and organization of work areas.

Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Designed individualized plans to assist customers in healing damaged or dry hair. Handled payment transactions using [Software] to maintain accuracy and payment processes.

Recorded client payments and payment information daily with 100% accuracy rate.

EDUCATION

04/1997 High School Diploma

North Forsyth - Winston Salem

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