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Salesforce Developer Customer Service

Location:
Fullerton, CA
Posted:
April 20, 2023

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Resume:

Srujan Reddappa

657-***-**** adwnv0@r.postjobfree.com

Fullerton, California, United States

linkedin.com/in/srujan-r

SUMMARY

Highly skilled Salesforce Software Developer with 4+ years of experience designing, developing, and deploying customized Salesforce solutions. Collaborated with cross-functional teams to analyze company processes, design workflows, and translate business needs into technical specifications. Proficient in Apex, Visualforce, Lightning Components, and SOQL tools, with experience in API integration, Salesforce Service Cloud architecture, and Agile software development. Strong problem-solving aptitude, excellent debugging skills, and a detail-oriented approach to code documentation and unit testing. Proficient in Apex, Visualforce, SOQL, SOSL, and Salesforce REST APIs. Effective communicator, able to manage interactions with various stakeholders across multiple teams. Dedicated to staying up-to-date with new Salesforce releases and technologies and delivering highly usable, scalable, and maintainable solutions.

EDUCATION

California State University, Fullerton, CA

Master of Science, Computer Science (GPA 3.63/4.0) Expected Graduation: May 2023

Courses: Advanced Algorithms, BigData technologies, AI, Machine Learning, Software Architecture

TECHNICAL SKILLS

Programming Languages: Apex Programming, Visualforce, Salesforce Lightning Component framework, Python, Java, JavaScript, HTML, XML, SOQL, SOSL, LWC, shell scripting

Domain expertise: Salesforce.com, Lightning Flows, REST & SOAP APIs (Integration), OAUTH, Single Sign-On, Hadoop, CRM, Product life-cycle management, Product Services, VScode, Eclipse, Jira, Agile methodologies, Project Management, Deployment, Process automation, ETL tool(Talend)

Work History

Ceptes Software Pvt Bengaluru

Sr.Salesforce Developer January 2017 - July 2021

●Worked on developing managed packages for multiple ISV solutions on the Salesforce platform, including DataArchiva, DataBackup, XFilesPro, and ERP Connector, that provide archiving and backup capabilities to Salesforce.com users.

●Collaborated in designing key features of a Salesforce-based archiving solution that ensured total data protection and made it easy to access and recover any needed data.

●Consulted with customer service teams to help address customer issues with a product on an ad-hoc basis, resulting in a 50% reduction in resolution time.

●Assisted in building a Salesforce native backup solution that allowed customers to backup their data into an AWS relational database and provided a feature for viewing different versions of the same record and restoring data to previous versions.

●Customized a key feature for a solution that provided insights into customers' Salesforce and external file storage to improve understanding of product usage, resulting in a 25% increase in user engagement.

●Formulated integrations to move, view, and delete files in external file systems such as AWS or Google Cloud from the Salesforce platform, providing a 30% reduction in file storage costs.

●Analyzed an SAP BYD system to leverage the existing exposed SOAP API to build an integration with Salesforce for ERP Connector, resulting in a 40% increase in data accuracy.

●Developed a pricing integration framework for integrating SAP BYD price lists with Salesforce price books to achieve a similar pricing structure, resulting in a 20% increase in sales revenue.

●Enhanced an existing implementation of data integration between two systems using REST API and OAUTH, enabling system admins to enable a bi-directional sync between Salesforce and LeadSquared for LeadSquared, resulting in a 15% increase in data accuracy.

●Supported project implementation and daily operations such as Interface preparation, testing, Data migration, Integration Services, and Change set management for regular product releases

Collaborated with stakeholders to develop and optimize Salesforce integration with external systems, resulting in a 25% increase in data accuracy and efficiency.

●Conducted regular data clean-up and structure optimization, resulting in a 10% increase in data quality and system performance.

●Developed and maintained technical architecture for Salesforce projects, ensuring the long-term scalability of the system.

●Utilized agile development methodologies to deliver Salesforce solutions within tight deadlines, resulting in a 20% increase in project completion rates.

●Conducted in-depth analysis of complex data structures to identify discrepancies and develop effective data cleaning and de-duplication solutions.

●Accomplished a feature that allows batch jobs to handle large volumes of data, including custom scheduled jobs that notify these batch jobs.

●Developed practical communication skills by collaborating with cross-functional teams and stakeholders to ensure project success.

●A noteworthy role in achieving an 89% overall test coverage for Dataarchiva by implementing a test data factory framework for Salesforce test classes.

●Experienced in deploying managed metadata for packaged solutions through the use of changesets, as well as creating new release packages

Projects

ClimaFleet (Developer (Team size:1)) February 2023 - Present

●Developed and implemented fleet management strategies on Salesforce to optimize commercial vehicle operations and reduce emissions, resulting in significant cost savings up to 20% and environmental impact reduction.

Medicode (Member (Team size:3)) September 2022 - November 2022

●Created a utility microservices to assist pharmaceutical makers and merchants want to offer data warehousing and Tableau analytics for medical prescription consumption data

Telecom churn prediction (Team size:2)) February 2022 - May 2022

●Created a program using Jupiter Notebooks leveraging learned machine learning algorithms from the course to predict attrition rate with an overall accuracy of 92%, for a telecom operator leveraging data from Kaggle

CERTIFICATIONS

●Salesforce Certified Platform Developer I (2017- present)

●Salesforce Associate (2023-present)

●Salesforce Certified Administrator (2023-present)



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