TYKEMA LEWIS

Miramar, FL 786-***-**** adwntk@r.postjobfree.com

Profile

Result-driven Quality Assurance Specialist with versatile and extensive expertise. Office management and proficiency in Microsoft Office tools. Strong planning and problem-solving capabilities while also readily adapting to change. Able to work alone or with a team and exceed expectations. Maintain priorities and meet strict deadlines of multiple projects without compromising quality. Takes pride in always providing personalized customer service to ensure satisfaction in all levels, able to communicate and build rapport.

Core Competencies include:

● Detail Oriented ● Quality Assurance ● Software QA Testing

● Analytical/Critical Thinking ● Manual Testing ● Bug Reporting

● Problem Solving ●Functional Testing ● Microsoft Office Suite

Education

B.S., Business Administration, Miami-Dade College, Miami, FL April 2021

Professional Experience

KLS Martin Group (Tech - Medical Supplies) April 2022 – April 2023

Software Quality Analyst

●Led cross-functional team of 5-10 business partners per department to identify and report 100% of defects on 5 high-profile projects.

●Help decrease defects by 100% in 4 applications with quarterly validations.

●Create end-to-end test plans that focus on validation of the functionality, performance, reliability, stability, and compatibility with legacy and/or external systems.

●Review business, functional and design specifications to ensure full understanding of deliverables

●Participate in requirements gathering sessions, as appropriate, to fully understand the business expectations.

●Identify test requirements from specifications to map test case requirements and design test coverage plan.

●Manage all activities in the plan to ensure all objectives are met and the solution is working as expected.

●Hold and facilitate test plan/case reviews with cross-functional team members.

●Isolate, replicate, report and verify defect corrections; escalate quality issues to management.

●Create formal test summary reports.

●Provide feedback and recommendations on software usability and functionality.

●Prepare the documentation for other stages of SDLC to include Project Risk Assessment, Business Requirements Documentation, and Test Summary Report.

Miami-Dade County HR Testing & Validation (Gov’t) November 2019 - April 2022

Examination Technician

●Facilitated and trained 1,000 + customers to complete applications and tests on web and calling system applications.

●Communicated risk assessments and user-friendly improvements to project managers, resulting in a 20% increase in client satisfaction scores.

●Executed UAT, Black box testing, Load Testing, and QA tests through web and calling systems, identifying, and reporting 100% of defects on multiple projects.

●Document and track software defects as well as issues with performance and usability.

●Interact with the Customer Support team to review customer feedback and improve overall customer satisfaction.

●Document test cases using annotated screenshots, recording, and detailed reports.

●Analyze test data; assists with and prepares compilation and organization of statistical information for various reports.

●Analyze programs, reviews results, generates, and maintains eligible lists.

●Prepares testing materials; explains testing procedures to applicants and answers questions; assists with other screening procedures.

●Exam distribution; Exam scanning; Test reports; Administers and monitors examinations.

●Responds to inquiries, resolves problems, and prepares project summary and recommendations for review and communicates comprehensive updated procedures to employees and county officials.

●Assists in file maintenance of the applicant tracking system to compile data and format reports to assure accuracy of previously inputted information, investigating, and resolving problems.

Miami-Dade County Economic Advocacy Trust (Gov’) December 2016- November 2019

Office Support Specialist II

●Delivered comprehensive training to over 50 industry professionals on the loan application program.

●Trained 5 interns and new hires on process and procedures of business requirements and workflow.

●Created and executed test cases based on Business Requirements.

●Performed UAT, Black box testing, Manual testing through web and calling systems based on waterfall and agile methodology.

●Tracked, identified, escalated loan applications and posting closing documents defects for approval.

●Formatted and generated reports to assure accuracy of previously inputted information and applications and post closing, investigating, and resolving problems.

●Calendar and email management, recorded meetings minutes and summarized results for quarterly board reports.

●Organized digital and hard copy files.

●Performed task as requested.

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