Equipment Operator Heavy
Resume:
Gregory P. Lis
Charlton, MA 01507
adwntf@r.postjobfree.com
●Strong ability to manage multiple projects and meet deadlines.
●Flexibility to work additional hours as needed.
●Strong verbal and written communication skills.
●Strong interpersonal skills and work ethic.
●Proficient with Microsoft Word and Excel.
Employment History
2/13/2023 to present Department of Homeland Security TSA Boston Logan Airport.
Protecting the nations transportartion systemto ensure freedom of movement for people and Commerce.
8/2018-02/13/2023 Applus Technologies. Automotive Diagnostic Technician working in our Motorist Assistance Centers located throughout the Commonwealth of Massachusetts and provide assistance to Motorists, Inspection Stations and Registered Repair Station personnel.
●Evaluating vehicles with anomalies referred to Motorist Assistance Centers by testing stations.
●Evaluating hardship extension and waiver requests.
●Visually inspecting vehicles presented for repair waivers to determine whether the repair work has been made.
●Responding to test interruption and hotline calls.
●Assisting Registered Repair Stations diagnosing vehicles that have problems with emissions.
●Maintaining and coordinating the company vehicles used for auditing.
●Calibration of inspection stations.
●Maintain and calibrate diagnostic equipment
10/2017-8/2018 Millipore/Sigma. Customer Service/Support Specialist
Produced work that is well executed, accurate, with attention to detail. Respond to customer
Inquiries and resolve issues quickly, competently and professionally.
●Enter internal and external customer orders and quotations received via all sales channels.
●Send documentation to customers and sales.
●Solve situations related to orders, shipments, or other customer-related matters.
●Use SAP, Lotus Notes, Business Objects and other applications that house customer information, policies and procedures.
●Research and maintain customer account information within appropriate systems.
●Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests.
●Support company sales representatives in areas such as order placement, order status, and customer complaint issues.
●Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
●Demonstrate reliable attendance and adhere to scheduled work hours.
●Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information.
●Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
●Adhere to all ISO Certification, Sarbanes Controls and participate in audits when called upon to do so.
●Flexible with the work schedule to meet the needs of the organization as required.
9/2016-10/2017 508 International. Heavy equipment operator/Mechanic
●operated and maintained heavy equipment on job site
●Helped support plowing operations in the winter
4/2013–9/2016 BNY Mellon, Shareholder Service Specialist/Tax Reporting Specialist
●Started on the 529 team and have moved to support the Multi team which handles Retail and Retirement mutual fund accounts while still backing up the 529 College savings team. Some responsibilities include:
●Routine correspondence and documentation within the area.
●Preparing and editing routine to complex documents.
●Composing routine correspondence.
●Maintaining effective internal and external contacts.
●Model good client relations. Seeking ways of improving client services.
●Regularly providing guidance to and assisting in training team members.
●Demonstrate ability to troubleshoot all equipment/processes. Identify errors or problems and investigate; recommend solutions to team members.
●Work under limited supervision. Follow established procedures. Plans own work. Suggest methods and procedures for new work assignments, reviewing with supervisor for input or approval.
●Moved to Tax compliance and reporting in 2014
●Work with the tax team to ensure the various components of the tax process are performed - including tax planning, client interaction and performing special tax projects.
●Stay aware of general business trends or issues in order to professionally represent and apply this knowledge to the client's solutions, potentially developing new or additional business for the Firm.
●Knowledge Taxport(Convey) and TRS(Tax Reporting System).
2012 - 2013 Aerotek Temp Services, Contractor at BNY Mellon
●Maintained 529 plans which are used for higher educational purposes for shareholders accounts.
●Processing numerous types of trades, maintaining addresses and resolving any account issues the representative or shareholders may have.
●Supplying trade information as well as tax information and documentation.
●Have been trained in processing 529 college savings plans on the main frame system for redemption and maintenance purposes.
Education/Certifications
1985-1988 High School Diploma, Millbury High School.
Completed 4 years of high school in 3 Years in an accelerated program.
OSHA 40 hour HAZWOPER with confined space training.
Certified Commercial Inspectors License
Current Medical/DOT Card, Class B License, Air Brakes and Tanker Endorsements’.
Completed 4-week course of customer service training. Topics included how to:
●Greet transfer and hold calls
●Build rapport, listen, clarify and manage conversational flow
●Manage upset customers, conflicts and challenging situations
●Deliver service, exceed expectations and build long-term loyalty
●Work in teams and in a self-directed environment
Computer Skills
Word, Excel, Microsoft Office, Taxport(convey), TRS, Mainframe Applications RKS OS and Microsoft Outlook
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