LeShay Crutcher

Customer service representative

Houston, TX 77057

adwnqx@r.postjobfree.com

+1-702-***-****

• Handles incoming calls or inquiries from prospective customers or clients.

• Assists customers effectively by solving customer disputes.

• Provides customer additional information or explains services.

• Discusses products offered and ensures customer satisfaction.

• Tactfully handles confrontational or stressful interactions with the public.

• Completes supporting paperwork and data entry as required.

• Accurately captures customer information

• Creates and maintains service reports.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Precision opinion - Las Vegas, NV

March 2020 to April 2021

Obtaining clients information by answering telephone calls, interviewing clients, verifying information. Informs clients by explaining procedures, answering questions, providing information. Maintains communication equipment by reporting problem

Waitress/Hostess

Bar Code - Las Vegas, NV

March 2018 to April 2019

• Greeting guests and taking drink and food orders.

• Staying attentive to the needs of guests in the dining area.

• Delivering food from the kitchen to the guests.

• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests. Customer Service Representative

HiTek Call Center - Las Vegas, NV

August 2018 to March 2019

• Diligently answered over 50 phone calls per day

• Correctly answered questions; administered great customer service to internal/external customers

• Quickly answered and responded to emails

• Multi-tasked with speaking with customers, answering phones regarding warranties Medical Records Clerk

Comprehensive Health Center - San Diego, CA

January 2016 to August 2017

• Compiled, processed, and maintained over 500 medical records of the clinic

• Maintained records consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system

• Directed, processed, maintained, compiled, and reported patient information for health requirements and standards

Education

Obtaining Associate's degree in Child Development

San Diego City College

Present

High School Diploma

Gompers Secondary - San Diego, CA

Skills

• Office Administration

• Medical Records

• Host/Hostess

• Front Desk

• Customer service

• Computer literacy

• Typing

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