Roberto Cruz

Warehouse Assistant Manager (Lead) - Industry City

Brooklyn, NY 11203

adwnqo@r.postjobfree.com

+1-347-***-****

Authorized to work in the US for any employer

Work Experience

Warehouse Assistant Manager (Lead)

Industry City - Brooklyn, NY

February 2016 to Present

Assistant Manager in a 15,000 sqft warehouse which is the product support for a 25,000 sqft designer furniture outlet.

● Supervising the processing and receiving of furniture shipments 2-4 times a week- full 24 skid trucks. Manually accounting

for each sku individually to assure the truck arrived complete and items were received in correct quantities and descriptions.

● Entering inventory from received shipments into computer systems (Netsuite, Manhattan Scale), transferring items

accordingly between electronic locations that correspond to physical locations, and doing cycle counts once a month to double check items are in correct locations.

● Managing a team of 7 warehouse associates, giving them daily assignments, following up to make sure they were done

correctly and in a timely manner. Training staff on store and warehouse procedures to follow the company guidelines.

● Ordering supplies for packaging and shipping/general warehouse needs, cash handling, coordinating pickups and deliveries with Fedex.

● Assembling furniture, removing/disassembling sold furniture, and assisting with showroom floor changes when new

merchandise arrives. Responsible for the organization and cleanliness of the sold/pick up area as well as monitoring

shipments going in and out daily.

● Customer service and assisting the Sales staff with stock checks, assembly/disassembly, minor repairs, wrapping furniture

and helping customers to their vehicles with sold merchandise. Concierge/Customer Service

Industry City - Brooklyn, NY

March 2015 to February 2016

Customer service- informed customers of services provided, policies, procedures, promotional deals, and a detailed

comparison of the competition whenever needed to entice customer transaction.

● Quickly resolved customer complaints, issues, and concerns; ensuring customer satisfaction before departure.

● Directed customers to designated parking areas, preventing confusion or congestion.

● Provided security services to ensure the safety of customer property with the use of security monitors, and investigated

suspicious activity whenever necessary.

Phone Operator

Krosstown Towing & Collision - Brooklyn, NY

August 2009 to March 2015

Answered customer inquiries via. telephone calls, also managed multiple phone lines/transfers etc..

● Greeted customers and provided quality customer service with products and services, ensuring customers were adequately

attended to, to reduce confusion or frustration.

● Forwarded customer's concerns to authorized personnel who would further assist the customer whenever appropriate.

● Assisted customers with unpaid bills, and other important matters, making sure customers fully comprehended subjects

covered before proceeding.

Food Handler/Supervisor

Chloe's Food Cooperation - Brooklyn, NY

June 2007 to July 2009

Managed the food budget for the company with the use of detailed data logs containing information such as item quantity

or the expiration dates for perishable goods.

● Ensured the safe handling and preparation of all food according to NY state laws and regulations, as well as according to company quality standards.

● Responsible for menus to be in complete compliance with state and federal regulations, reviewed revised menus to ensure

the correct reflection of information was provided for items listed. Maintained appropriate portion sizing.

● Placed orders for food and paper products, recorded customer requests as well as specifications. Education

Diploma

Transit Tech. High School of Technology - Brooklyn, NY 2003

Skills

• inventory (10+ years)

• Cash handling

• Customer Service (10+ years)

• shipping (10+ years)

• Warehouse Management (10+ years)

• Scheduling (10+ years)

• NetSuite (10+ years)

• Multi-line Phone Systems (10+ years)

• Team Management (10+ years)

• ERP Systems (10+ years)

• Freight Experience (10+ years)

• SAP (10+ years)

• Shipping & Receiving (10+ years)

• Budgeting (10+ years)

Languages

• English and Spanish - Fluent

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