CONTACT

Oman

+968-****-****

adwnqe@r.postjobfree.com

Indian

SKILLS

PROFESSIONAL SUMMARY

Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication. WORK HISTORY

Food and Beverage Supervisor

TITAN GROUP LLC COMPANY - Oman

2020-Current

Senior Waiter

AAZAD SAUDI CATERING COMPANY - Saudi Arabia

2015-2019

Catering Supervisor

NEWREST WACASCO LLC COMPANY - Oman

• F&B inventory management

• Menu optimization

• Menu design and development

• Customer complaint handling

• Food hygiene regulations

• Food preparation supervision

• UpMenu

• Recipes and menu planning

• External recruitment

• Process improvements

• Project budgeting

• Decision making

• Food plating and presentation

• Staff supervision

Kitchen equipment operation and

maintenance

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• Cleaning and sanitation procedures

• Safe food handling

• Sanitation

• Quality Assurance

• Recruitment and hiring

• Workflow planning

• Produce purchasing

• Project scheduling

• Portioning understanding

• Cost controls

• Performance evaluations

• Cleanliness

• Shift scheduling

• Conflict resolution

• Kitchen staff coordination

• Diverse beverage knowledge

MOHAMMAD RAFI

AFGHAN

Understood and represented training and support needs of F&B team by organizing regular professional development opportunities.

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Owned operational standards and consistent achievement of periodic restaurant targets, including customer satisfaction rates and food waste reduction.

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Translated changes to food safety regulations into policies and procedures to ensure compliance across departments.

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Provided administrative support to upper management through inventory reporting, budget governance and payroll management.

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Assisted management in conducting annual staff appraisals with team members working within area of responsibility.

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Oversaw food preparation and production standards by implementing effective quality control measures.

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Crafted mouth-watering menus, ensuring food and drink options reflected current trends and pushed boundaries of customers' expectations.

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• Handled intoxicated and aggressive guests with diplomacy.

• Processed payments efficiently to reduce customer wait times. Coordinated staff schedules according to strengths to build efficient, productive teams for each shift.

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Served food to guests at proper temperatures by bringing items to table immediately.

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Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.

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• Promoted health and safety by reporting workplace risks for resolution.

• Coordinated inventory and restocked condiments and consumables.

• Maximized covers by monitoring dining room for seating availability.

• Promptly cleared and set tables to minimize wait times. Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarization.

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LANGUAGES 2013-2014

Tray line Supervisor

NEWREST WACASCO LLC COMPANY - Oman

2012-2013

Waiter

OMAN INTERNATIONAL GROUP - Oman

2010-2011

EDUCATION

7th Class passed

School Education – India

English: Native language Support the House Manager to ensure staff are meeting customer needs, booking demands and maintain high levels of catering provision to budget.

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Operate and control food related service, providing interesting and innovative menus, which are value for money.

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Monitor the quality of food, portion control and preparation for dietary provisions and delivery of food service.

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Maintain high levels of record keeping e.g. ordering supplies in and monitor stock control to establish accuracy of costs are within budget

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Maintain a high level of cleanliness in accordance with food hygiene health and safety regulations, ensure defects and breakdowns are reported correctly and assist the House Manager with statutory risk assessments and COSHH related to catering functions.

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Monitor stock control and ordering records to establish accuracy of costs are within budget

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Delivered quality service by providing warm and welcoming environment.

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• Handled customer complaints with poise and grace. Worked closely with chef to provide tasty options for guests with food allergies or intolerance.

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• Tended to buffet and made sure food items were quickly replenished. Completed finishing touches such as garnishes on dishes before final delivery.

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Followed checklists for shift start and end to help with smooth transitions.

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Tracked tables throughout meals to identify further sales opportunities.

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Covered large parties and events, anticipating planning and staffing needs.

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Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

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Checked in with customers during meals to check orders were received correctly and met guests' expectations.

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Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.

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• Warmly greeted guests upon arrival to create welcoming atmosphere. Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.

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Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.

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Provided friendly, courteous service, maximizing positive customer satisfaction ratings.

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