Warehouse Manager Customer Service

EXPERIENCED WAREHOUSE MANAGER

Strong management and operational skills that will contribute to the organization’s mission, vision, and goals.

A direct and detailed manager that uses analysis and strategic thinking to identify problems in a timely manner, develop solutions, and effectively communicate course of action with follow up. Experienced in warehouse and logistics methods/modes, cost structures, service requirements, equipment, and infrastructure, in order to manage the day-to-day business operations successfully. Operational management experience in order processing, shipping, receiving, stocking, and inventory control. Proven leadership skills with strong ability to drive and deliver results. Advanced skill level in Log Pro, A/S 400, Kronos, MS Office, Vocollect, RF scanners and other warehouse software.

Offers excellent expertise in:

● Productivity Analysis ● Safety Standards ● Expense Control

● Quality Assurance ● Customer Service ● Inventory Accuracy

Work Experience:

PAE Government Services January 2013- Present

Warehouse Manager Atlanta, GA

Contracted with the United States Postal Service to support the Atlanta Mail Transport Equipment Service Center to process, store and ship Mail Transport Equipment (MTE), the Logistics Manager oversees the movement, distribution and storage of equipment. Vital duties include controlling the flow of incoming materials and outgoing finished products to ensure customers receive products on time. Contributing to the company’s productivity goals, the Logistics Manager oversees inventory control, material handling, customer service, transportation, and planning employee assignments.

Promotes a winning attitude and fosters accountability to consistently exceed performance goals and expectations.

Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling coaching and disciplining employees.

Facilitates leadership meeting with employees and supervisors on the readiness assessment of logistics activities.

Develops warehouse designing by planning layout, product flow, and product handling systems; evaluating and recommending new equipment.

Maintains safe and healthy work environment by establishing, following, and enforcing SOW and OSHA standards and procedures complying with legal regulations.

Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.

Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

Creates, manages and achieves the overall logistics and customer service department budgets.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Mail Transport Equipment Service System (MTESS) Certified

O’Reilly’s Distribution Center February 2006 - January 2013

Operations Supervisor Atlanta, GA

Manage warehouse activities including order processing, shipping and receiving, stocking, inventory control and transportation in a 500,000 sq ft regional distribution center. Supervise 21 material handlers to ensure order fulfillment and inventory accuracy serving 252 O’Reilly Auto Part stores. Responsible for developing and implementing new procedures to achieve departmental objectives and goals. Manage and monitor company KPI’s of safety, special order accuracy, ship percentage, productivity, and expense control.

Ensure that all inventory items are accurate, properly identified, and readily accessible.

Identify, through a proactive approach, potential cost-saving and efficiency gain opportunities in a specific area to improve overall site operating metrics.

Manage Add-On Order selection, responsible for customer pre-paid orders to be prepared for overnight delivery.

Maintain company departmental goals of 99.90% order processing accuracy and 76% productivity.

Extensive use and knowledge of Log Pro, A/S 400 WMS, Kronos, Vocollect order processing software and RF scanners to accurately manage inventory. Effectively monitor warehouse systems to move manpower, workload and resources to achieve goals.

Influential in Outbound Operations success, by assisting to manage all departments such as shipping loading, returns and transportation when needed. Assist Operation Manager in problem resolution relating to production, safety and quality.

Successfully hire, train, discipline, and coach distribution center employees in order to accomplish company goals and culture.

Active member for safety regulations committee.

Awarded Supervisor of Quarter for 2011and 2012.

Big Lots Discount Store January 1998 - February 2006

Store Manager Lilburn, GA

Administered everything from sales to operations, inventory management, and loss prevention.

Directly impacted the flow of freight from the stock room to the sales floor.

Managed all aspects of store staffing which included daily coverage schedules, and managed payroll compliance.

Conducted new hire interviews as well as Associate training.

Assisted the Team during the unloading process while maintaining the integrity and organization of the Receiving area.

Completed Pangrams in a timely manner to uphold overall presentation.

Education:

Fort Valley State University Fort Valley, GA

B.S. Business Management June 1995

Certification:

Lean Six Sigma Green Belt Certification Atlanta, GA

Emory University June 2016

References:

Available upon request

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