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Service Representative Call Center

Location:
Brunswick, MD, 21716
Posted:
April 20, 2023

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Resume:

George Tinsley **** Maple Terrace Lane #*** Brunswick, Md, 21716 571-***-**** Email: adwnpt@r.postjobfree.com Objective Seeking a challenging position as a manager or sale professional in the education, telecommunication or information technology industries, which will further utilize and enhance my skills. Career Profile Motivated individual with over 20 years of sales professionalism and account consultative skills in education, telecommunication and insurance. I specialized in customer relations, account retention and growth. Manage sale professionals and information agents in the performance of their duties. Manage a territory while executing sales of educational products throughout the state of Maryland and the District of Columbia. Background Summary Sales Marketing Product Management Product Training Leadership Research Sales Promotion Account Retention Trade Shows Analysis Professional Experience Lincoln Heritage Life Insurance Co. / Oxon Hill, MD Life Insurance Agent / February 2010-November 2011 Responsible for performing sales and business development activities for life insurance products and services Conducted daily direct sales and other marketing efforts, to grow a territory that consisted of all counties of the state of Maryland and Washington, DC. In my role as a independent contractor. The College Network / Indiana, IN Program Advisor / May 07-February 09 Responsible for performing sales and business development activities for undergraduates and graduates degree programs available by leading colleges and universities around the country. Stimulate new business and accounts by promoting and selling the entire product line and services available by TCN, Inc. contacts and business promotional efforts. Conducted sales and business development by covering a 100 mile radius territory that consisted of Montgomery, Prince George’s, Carroll, Howard and Frederick counties and also Washington, DC. ACT College / Arlington, VA Career Advisor / April 2006-March 2007 Responsible for interviewing and encouraging applicants to enroll in school through telephone screenings and face to face meetings. Review programs and tour the campus facility with prospective students. Generated revenue which exceeded over $ 670, 000 for the company. Career Blazers Learning Center / Washington, DC Admissions Counselor / January 2005-April 2006 Responsible for consulting and enrolling potential students into various training programs. Stimulated revenue through the proactive selling of training programs and courses, which generated over $ 557,000 in revenue. Reliaquote Insurance Services, Inc. / Falls Church, VA Insurance Sales Agent / September 2002-December 2004 Responsible for selling term life insurance policies via the internet. License agent in various states throughout the country. Eagles United Financial / Washington, DC Financial Crisis Prevention Benefit Counselor/September 2001-September 2002 Generated revenue by consulting with customers in recommending financial products and life insurance policies. Conducted daily direct sales, business development and other marketing efforts, to grow my territory in my duties as an independent contractor. DF King & Company / L.I.C., NY Call Center Supervisor / March 1999-July 2001 Manage a team of information agents, who provided investor relations support, voter solicitation and financial media relation services to public companies and shareholders. Responsible for call center inbound / outbound call allocation, customer resolution issues, and interviewing new hires, scheduling and daily reports. Diamond Club International / Lanham, MD Diamond Consultant / January 1998-October 1998 Stimulated revenue through the proactive sales of diamonds and gold jewelry across the country. Managed outbound and inbound calling to customers via catalog inquiries. Customer Care Solution / Fairfax, VA Customer Service Representative / August 1997-January 1998 Conducted account maintenance and billing inquiries and also sales of services. AT&T / Herndon, VA Commercial Markets Account Consultant / Account Executive / February 1983-February 1997 Responsible for the design, implementation and maintenance of business services for a base of 70-100 small and mid-sized companies. Conducted business development activities to grow and maintain customer base. Identified customer needs and concerns while recommending appropriate business solutions and sold specific applications to meet those needs. Provide sales skills and techniques including telemarketing, direct mail, fax and face to face sales. While recommending sales of all network services, including dedicated and voice, data and internet. Assisted as sales manager during manager absence. Other positions I held: Sales Representative, Account Service Representative, Customer Support Sales Representative, and Help Desk Technical Support. Leadership Highlights AT&T World Class Sales Leadership ( WCSL ) Advanced Rating AT&T University of Sales Excellence Graduate Six time winner of Branch Silver Dollar Account Retention Award Four time winner of the “Star of the Week” Award Quality of Work Life ( QWL ) Chairman (1988-1990) CWA Union Assistant Area VP (1991-1994) Circle of Excellence Award (1992-1994) Branch Council Delegate (1996-1997) Member of the Fairfax County & Springfield Chamber of Commerce Obtained numerous sale awards for account retention and acquisitions. Completed various computer and sales technique courses, also and labor relations and CWA Union courses. Education AT&T University of Sales Excellence Bachelor of Sales Excellence / Herndon, VA (1992) Bronx Community College Associate in Marketing, Management & Sales / NYC ( 1981 ) Economic Manpower Business School Marketing & Banking Principles / NYC( 1979 )



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