RUPESH DATTATRAY JAGTAP

.

Tel : +91-845*******, Email : -adwnox@r.postjobfree.com

Carrer Objective : - Looking For new Challenging, creative career in an organisation, which utilizes my knowledge, experience, will, provide me an opportunity to learn new techinques, procedure as per Airlines Standard. Where my Knowledge can be shared and enriched to grow professionally by strengthening my analytical skills while contributing my best.

PERSONAL DETAILS

Name : Rupesh Dattatray Jagtap

Sex : male.

Nationality : Indian.

Marital status : Married.

Date of birth : 09th Sep’1985.

Residential Address : Flat no 207, Swami Samarth Blng, Ghasghopri, Near Shani Mandir virar.

WORK EXPERIENCE

Working as a Passenger Service Agent Celebi Nas Airport Services Pvt Ltd From 22 Feb10- till date Mumbai.

Job Profile

working as Passenger Service Agent at C.S.M. International Airport at Mumbai.

Supervising Check in counters

Work collaboratively with Ground Handling Agent, ensuring i deliver a consistently excellent customer experience from arrival at check-in to departure.

Any queries related to passport, visa, permits etc, obtaining prior approval for customers to travel where applicable.

Work cross functionally within a small local team, demonstrating both an ability and passion to expand current skills and experience.

Supervising boarding.

Supervising Arrival,

All operational tasks at arrival and transfer of the baggage area.

Creation of missing bag reports – Property Irregularity Reports (PIR).

Creating Damage baggage report – Property Irregularity Reports (DPR).

Creating on hand baggage report– Property Irregularity Reports (OHD).

Tracing mishandle baggage in systems– Property Irregularity Reports.

Monitor belt / carousel to ensure all customers are assisted at the reclaim area.

If bag not tracing I forward the claim form to passenger.

Handle damage bag / open bags / tag-less bags / unauthorized bags / wrong k-edits / cross tagging bags etc.

Handle DG items within checked in baggage.

HAQIBA

AHL

Creating mishandle baggage report and uploading 07 documents in Haqiba.

The case will be suspended after the baggage is tracked in the system.

The case will be closed after the baggage is delivered to the passengers.

IR will be provided to passengers according to days.

If the bag is not trainable then after 03 days we send PPQ form to passenger.

After receipt the PPQ form will be uploaded in the file.

Assign file to CBTO for further tracing and Update baggage status to passengers periodically.

CBTO sectioned compensation of lost baggage will offer to passenger accordingly.

Once passenger accept the offer will send a link to him/her for final settlement of the case.

DPR

Creating damage baggage report and uploading 07 documents in Haqiba.

If baggage repairable and vendor service is available then will send vendor to pick up for further process.

If claim is under station limit then we offer first 20% amount to passenger.

She/he not ready to accept the 20% amount then we offer 30 to 40% amount.

After she/he accept 40% amount then we send to IR link to passenger given email id.

Claim more than station limit then case assigned to CBTO for further process allow with document.

CBTO approval the claim amount then we send email to passenger to accept the offer.

She/he accept claim amount we send IR link to passenger to final settlement.

If passenger claim online DPR we email to concern department for investigate the damage baggage report.

We check airport CCTV that bag receive in damage or good condition at time of arrival at Mumbai airport.

After that we submit the report in HAQIBA.

Once we receive all investigate report according that we accept or reject the case.

OHD

Passenger not collect the baggage at time of arrival then we try contact the passenger.

If not available of passenger then within 02 hours.

We created the OHD and after 03 days will forward to LZ action.

Supervising ramp

All operational tasks at arrival and transfer of the baggage area.

I monitor all cargo dolly trailers at ramp.

I monitor all baggage dolly trailers at ramp.

I monitor cancel belt at ramp.

I monitor fuel transport arrival at ramp on time.

If passenger offloaded at gate I monitor at ramp offload the passenger bag on urgent basis.

Boarding Announcements.

Special handling categories: UM, V.I.P Wheelchairs.

Taking Arrivals/Departures clearance.

Crew Clearance.

Queue combing.

Handling unaccompanied.

Daily sales reporting

(Depositing daily cash, sorting audit coupons and sending to accounts on fortnight basis)

Service control.

Making report for sales, showing how many INR and NON-INR tickets

Seat reservation/meal confirmation etc .

Administrations Jobs

Keeping records of all Invoices / Payments/ credits including follow-up of Payments.

Preparing co mails for departure flight and receiving arrival co mails and maintaining all recodes.

Keeping inventory of stationary required for flights as Well as office. And arranging replenishment of

Stock.

Airport entry passes issuance and renewals of all Turkish Airlines Personal.

COMPUTER KNOWLEDGE

Application Software – MS Office (Excel, Word, PowerPoint).

SPECIFIC SKILLS & STRENGTHS

Good Interpersonal skills.

Ability to work under severe time pressure and yet exhibits error-free work and achieve the set target and service standard.

Very good command over written and spoken English.

Excellent in self correspondence.

HOBBIES & INTEREST

Listening Music.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

DATE:- Rupesh Dattatray Jagtap.

This is to certify that

RUPESH JAGTAP

has successfully completed the online training

HAQIBA

on 18 January 2022.

Contact this candidate