Rikki Keye

Admin/Clerical Assistant; Office Manager; Data Processor; Delivery Driver

Verona, PA 15147

adwnop@r.postjobfree.com

+1-412-***-****

• Possess extensive clerical/administrative support skills, with an innate ability to multitask and carry out a variety

of challenges and responsibilities, including but not limited to filing, scanning, taking calls, coordinating meetings, managing calendars, managing office supplies, scheduling travel arrangements,

constructing and responding to emails, transcribing, and providing whatever support is deemed necessary;

proficient with general office equipment

• Possess extensive analytical, research, and data management skills, including an ability to collect, compile and

report research gathered from various media sources; able to fully navigate the Internet; detail oriented and

compile/input with a high degree of speed and accuracy

• Provide excellent customer service by focusing on their needs, establishing a good rapport, and doing what it

takes to make sure they receive what they need

• Work efficiently both independently and as a team player; quick to learn and apply new skills; readily adapt to

change; effective and contributory employee who goes above and beyond what is expected; maintain a positive

attitude; have a passion for learning; possess leadership, excellent written and oral communication skills; and able

to take-charge and delegate to ensure deadlines are met

• Possess experience owning and managing a small logistics business, and also of driving a 24'-26' box-truck with

lift-gate, cargo van, and sprinter van; capable of doing route deliveries of general merchandise to various

customers

Authorized to work in the US for any employer

Work Experience

Owner/Operator (Independent Contractor/Route Delivery Driver) XZK Logistics - Pittsburgh, PA

February 2012 to Present

Pittsburgh, PA - 02/2012 to present

Independent Contractor who obtained contracts and delivered a variety of general merchandise for various logistics

companies, such as Fleetgistics, VMW Express, Rapid Response, Panther Premium Logistics, et al., by way of box truck or cargo van.

Duties as Owner/Operator included:

• Interviewing and selecting employees based on experience

• Setting up interviews, securing delivery contracts, and completing related forms and applications

• Maintaining accurate driver qualification records of employees for USDOT compliance

• Keeping accurate vehicle maintenance records and copies of drivers' logs for USDOT compliance

• Choosing routes and assigning them to drivers according to availability

• Negotiating route fees

• Generating, submitting, and keeping logs of invoices for payment

• Depositing weekly/monthly payments into company bank account

• Managing company expenses, such as employee wages, fuel costs, sleeping arrangement costs for overnight

routes, toll fees, USDOT fees, vehicle maintenance, etc.

• Maintaining accurate records of expenses and income for tax purposes Duties as Delivery Driver included:

• Receiving route sheets and delivering to appointed stops on a timed schedule

• Using scanner to track cargo pick-ups and drop-offs

• Checking all load-related documentation for completion and accuracy

• Loading heavy cargo using a hand pallet jack

• Organizing cargo on truck/van to coordinate with delivery stops

• Securing cargo using load straps

• Maintaining accurate vehicle and driving logs

• Using automatic and manual dock ramps for delivery at dock-high stops and using the truck lift-gate for locations

with no dock

• Reporting traffic delays or transportation situations to dispatch to keep them informed of possible late arrival

• Interacting with customers at appointed stops for signature and quality check Receptionist/Clerical, Admin Assistant/Office Manager/Data Entry TSI Staffing, Inc - Washington, DC

March 2011 to December 2011

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various

Title Research Analyst

Thomson Reuters - Washington, DC

March 2002 to January 2011

Researched and compiled intellectual-property Title reports for various entertainment media, namely motion picture,

television and books. Duties included:

• Using multiple internet, intranet, and in-print sources to research and report tailored-specific information

• Compiling and collating printed research into a comprehensive, condensed Title and/or Trademark report

• Using Microsoft Excel to record a daily log of all reports compiled and the time taken to complete them

• Reading, using, reporting and/or interpreting basic intellectual-property language and copyright laws

• Meeting and collaborating with Title team colleagues on a regular basis

• Providing administrative support for Title Department Manager when needed, including: assigning daily workload to colleagues, managing and assigning same-day express orders, handling customer issues, taking

minutes for team meetings, co-training colleagues in external departments or newly-employed Title analysts, and organizing the Title report database

• Providing back-up support for other Title Analysts when needed

• Providing back-up support for external department analysts in the Copyright and Patent/Trademark Document

Services, including: compiling limited copyright reports, traveling to Library of Congress Copyright Office for retrieval of document copies, providing backup for major Copyright and Trademark projects, reading and

summarizing legal documents from the Copyright Office, researching and compiling Trademark Portfolios

• Responding promptly to questions from external departments about Title Dept. products/services via phone or email

• Prepping reports for shipment to customers through Receiving & Shipping (R&S) department and packaged and processed shipping for reports if necessary

• Participating on various mini-teams and focus groups, both voluntarily and upon selection, that created and launched new products/services, enhanced existing products/services, improved external and internal relations,

and created and/or improved employee incentive programs

• The same customer service duties that were carried out as a Customer Service Representative (listed in next

section)

Customer Service Representative

Thomson Reuters - Washington, DC

April 2001 to March 2002

Provided service for Title, Copyright, and Patent/Trademark Document Services Departments, including:

• Taking orders for products/services, according to customers' specifications, via phone, email or fax and entering

them in the company work-order database

• Responding promptly to customer requests for information and/or questions about company products/ services via

phone, email or fax

• Matching customers with affiliated intellectual property lawyers who provided legal opinions based on compiled

reports

• Correctly redirecting customers and/or inform them of the products/services that they need

• Upselling products/services when applicable

• Answering questions and addressing complaints from customers

• Providing back-up for Copyright & Title analysts, including running Copyright Office errands, research, and help

with tailored copyright projects when needed

• Providing back-up for Receptionist whenever necessary Education

support and office management

American Association of University Women and Eli Lilly Skills

• 85 wpm (10+ years)

• Excel (2 years)

• Internet Explorer (10+ years)

• Mac (5 years)

• Microsoft Word (10+ years)

• Route Driving (10+ years)

• Van Driver (Less than 1 year)

• Driving (10+ years)

• Box Truck (10+ years)

• Transcription (2 years)

• Load & Unload (10+ years)

Certifications and Licenses

DOT Medical Card

December 2022 to December 2024

Assessments

Delivery driver — Proficient

April 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills

Microsoft Word, Office, Access, Outlook, Powerpoint and Excel, Internet Explorer, Mozilla Firefox, Safari, Windows,

Mac, Keyboard: 75-85 wpm, 10-key: 9,000+ kph

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