Felicia Savage

*** * ****** * **** Blvd Cell: 317-***-****

Las Vegas, NV 89106 adwnnb@r.postjobfree.com

Skilled professional individual with over 30 years of administrative, program coordination, clerical assistance, and customer service experience working in diverse environments serving all customers. Ability to prioritize projects and work alone with or without supervision when and if required. Demonstrating sound judgment, integrity, and leadership abilities with peers and customers at all times.

KEY SKILLS

Complex Problem Solving

Judgment and Decision Making

Microsoft Office

Critical Thinking

Time Management

Leadership

Strong Work Ethic

Professionalism

Interpersonal Skills

WORK EXPERIENCE

GES; Las Vegas, NV 2015 - 2020

Order Entry Associate

Process sales orders for exhibitors with 95% or above accuracy.

Handle sensitive confidential information such as credit cards with high level of confidentiality.

Sorting and filing paperwork as instructed.

Auditing of orders as needed.

Process exhibitor services surveys with high degree of accuracy.

State of Indiana/DWD; Indianapolis, IN. 2011 – 2014

REA COORDINATOR

Screening and selecting individuals for mandatory Reemployment Services Act (REA) Program.

Determining individual’s eligibility to insure they are receiving Unemployment Insurance by using CADET’s system.

Produce letters and mail to all individuals to be included in the group orientation with correct appointment date.

Conduct group orientations and one-on-one assessments with each individual.

Enter services and case notes for all individuals participating in the REA program.

Maintain case files for each individual within the REA program.

ACS; Indianapolis, IN. 2009 – 2010

SENIOR ELIGIBILITY SPECIALIST

Determining eligibility for individuals applying for Public Assistance Programs such as Temporary assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

Determining amount of eligibility of applicants if eligible.

Conducting interviews for assistance for initial application and redeterminations as required.

Providing information to State Eligibility Consultant for second party review and authorization of benefits.

Maintain case files for all individuals throughout the eligibility for programs.

Participating in all required Hearing and Appeals cases.

State of Indiana/FSSA; Indianapolis, IN 2008 – 2009

STATE ELIGIBILITY CONSULTANT

Determining eligibility for individuals applying for the Healthy Indiana Plan by insuring all information is accurate.

Provide instructions to Eligibility Specialist when there is a need to correct cases submitted for determination of eligibility.

ACS; Indianapolis, IN 2007 – 2008

SENIOR ELIGIBILITY SPECIALIST

Determining eligibility for individuals applying for Public Assistance Programs such as Temporary assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid. Direct focus on Nursing Home individuals.

Determining amount of eligibility of applicants if eligible.

Conducting interviews for assistance for initial application and redeterminations as required.

Providing information to State Eligibility Consultant for second party review and authorization of benefits.

Maintain case files for all individuals throughout the eligibility for programs.

Participating in all required Hearing and Appeals cases.

State of Indiana; Indianapolis, IN 1996 – 2007

PUBLIC ASSISTANCE CASEWORKER

Determining eligibility for individuals applying for Public Assistance Programs such as Temporary assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

Determining amount of eligibility of applicants if eligible.

Conducting interviews for assistance for initial application and redeterminations as required.

Providing information to State Eligibility Consultant for second party review and authorization of benefits.

Maintain case files for all individuals throughout the eligibility for programs.

Participating in all required Hearing and Appeals cases.

Investigation of individuals referred for benefit recovery.

Determining repayment amounts and approving repayment methods for individuals that owe funds to the State of Indiana.

CLERICAL ASSISTANT 2

All clerical duties as assigned by Benefits Consultants and Division Director of Benefits.

Maintenance of files, preparation of all Benefits packages for State employees during open enrollment.

ustomer service for all State employees regarding the benefits they select.

CLERICAL ASSISTANT 3

Maintaining Section 8 Program Waiting list for the State of Indiana.

Some traveling to different counties to conduct briefings, determine eligibility, and complete contracts for all individuals eligible for the Section 8 Program.

SECRETARY 4

All secretarial duties assigned by the Section Manager and Program Consultants regarding the following programs: Weatherization, Energy Assistance Program (EAP), Commodities, Domestic Violence, and Section 8 Program.

Maintaining files for all programs.

Editing and proof reading all correspondence.

Mass mailings.

EDUCATION

Arlington High School 1984-1988

Alison Certificate Beginners Accounting 2021

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