PARNA BHATTACHERJEE DAS

MOBILE- 824*******

EMAIL ID- adwnna@r.postjobfree.com

OBJECTIVE

Seeking a challenging career in a progresive organization, which offers professional growth of organization that will utilize my technical expertise and personal skills.

OPERATING SYSTEM : MS- OFFICE

ACADEMIC PROFILE

Exams Passed

Subject Studied

Year of Passing

Graduation

B.A. (English Hons.) C.U

2006

10+2 9H.S.)

Arts

2003

10 (Madhyamik)

W.B

2001

PROFESSIONAL PROFILE

HORIZON AVIATION ACADEMY (KOLKATA): Cabin Crew / Ground Crew.

WORKING EXPERIENCE

Worked with“Eden Group” as Customare Care Manager from 2016 till 2018 &

Registration Manager till January-2020.

KEY RESPONSIBILITY

# All ‘Pre-Sale & Post Sales Activities’

# All Registration related Activities.

Worked with Pioneer Property Management Ltd. As Manager-Customer Care from the year 2015 to 2016.

KEY RESPONSIBILITIES

Handling Team and doing all post sales job in marketing house.

Booking Verification

Payment Follow Up

Attending customer query via mail and over phone

Preparing MIS Reports

Coordinating with site executives, RH/TL many more as per requirement.

Receiving incoming calls of Pre-sales.

Worked with Mani Group (Admin) as a Front Desk Executive from 2011 to 2013

KEY RESPONSIBILITIES:

Attending visitors

Handling Incoming & outgoing calls

Handling EPBAX

Maintaining MIS Report for outgoing & incoming couriers & billing of Corporate mobile connections.

Arranging the meetings for directors, scheduling interviews etc.

Handling the peons.

Co-coordinating with the concerned vendors in order to resolve any issues related to PRI/BRI & Corporate Connections.

Responsible for Co-coordinating, Distribution & Maintenance MIS for the vendor cheques.

Responsible for maintenance of Inventory of Stationeries & Medicine

Worked with LAKE LAND COUNTRY CLUB as Senior Customer- care & /PR from 2009 to 2011.

KEY RESPONSIBILITIES:

Customer Support and Service

Maintaining Data operation

Handling customers’ queries & grievances over phone & walk-in

Maintain MIS report & send the reports to Higher Authority.

Giving welcome calls

Maintain the customers detail in hard as well as soft copy

Making the membership cards of customers & maintaining the details

Keeping track for the instalment payment every month (making collection calls)\

Maintaining the courier details

Making tie ups.

Worked for BEST AIR in BANGLADESH as Cabin Crew in the year 2008.

KEY RESPONSIBILITIES:

All the In-Flight services.

Worked with SINGAPORE AIRLINES as a Ground Handling Agent in the year 2007 till 2008.

KEY RESPONSIBILITIES:

Handling Check-in counter (giving boarding passes & baggage tag)

Handling the arrivals & Departure

Department Announcement

Pre & Post-Flight Documentation

ACHIEVEMENTS

Certificate in KRISCHEK THEORY (check–in) from Singapore Airlines.

BEST EMPLOYEE certificate from Singapore Airlines in the year of 2007.

STRENGTHS

Self-motivated and quick learner.

Excellent communication, interpersonal and interacting skill.

Extremely dynamic & competent.

Flexible and versatile to adapt to any new environment.

PERSONAL DETAILS

Father’s Name: Kishalaya Bhattacherjee

Husband Name: Abhijit Das

Date of Birth: 2nd April 1986

Permanent Address: 296, Kastadanga Road

P.O-Sarsuna, Kolkata-700061.

Language Known: English, Hindi, Bengali, French(basic)

Reference: As per requirement.

DECLARATION:

I declare that above given information are true to best of my knowledge.

Date:

Place:

Parna Bhattacherjee Das

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