CURRICULUM VITAE

Raymond T.L. NG *** Lévesque Est,

e-mail: adwnn0@r.postjobfree.com Laval, Québec,

cellular: 438-***-**** / 514-***-**** Canada H7G 1C3 Languages: Excellent spoken & written English and Chinese (Mandarin & Cantonese); also functional in French. CAREER RESUME

Over more than the past 3 decades I have worked in organizations vary from private to public sectors, from small to multinational. I am an excellent team player who strives to deliver quality solutions. Over the years I have acquired a well- rounded skill sets and I am knowledgeable in many information, telecommunications & engineering technologies. I am willing to go extra miles to tackle challenging tasks, projects and deliver results. Since I often wear many hats in a variety of I.T. projects, as well in systems & network administrations, I would consider myself more as an I.T. generalist rather than a specialist. I do not claim to know everything in I.T., but I will learn quickly when dealing with tasks I don’t already know well. TECHNICAL COMPETENCES

knowledge & experience in Cloud services including Amazon, AWS and Microsoft Azure...etc. (5 years)

VMware (VSphere, ESXi & vCenter), Virtual LAN, Hyper-V, KVM setup, configurations & implementations (5 years)

Ubuntu, SuSE, RedHat Enterprise Linux (RHEL), Solaris Sparc Machine (5 years)

various monitoring tools (SCOM, Riverbed, vCOPS, Tripwire, Solarwinds, WireShark, Application Insight...etc.) (5 years)

knowledge & experience in supporting high availability environments and disaster recovery (DR) sites (10 years)

Microsoft Proxy, DNS, Internet Information Server (IIS) Web Server, and Active Directory (AD) administration (10 years)

Microsoft Exchange 2016 / 2013 / 2010 / 2007 / 2003 / Outlook 2010 / 2007 systems administration (10 years)

Windows Servers 2019 / 2016 / 2013 / 2012 / 2008 / SBS2011 (Active Directory, IIS, FS, DNS, DHCP, PowerShell) (15 yrs)

knowledge & experience in a variety of routers, switches and firewalls (Cisco, Fortigate and HP... etc.) (15 years)

knowledge & experience in system and service monitoring and performance measurement tools (20 years)

knowledge & experience in IT operations, incident, problem and change management processes and controls (20 years)

knowledge & experience in deployment, systems administration, troubleshooting & performance (HPC) tuning (20 yrs)

knowledge & experience in networking LAN / WAN / VLAN / VPN and TCP/IP / HTTP protocols...etc. (25 years)

knowledge & experience in modems, routers, switches and hubs, all kinds of hardware setup & configurations (25 years)

Microsoft Office 365 & various versions; Windows 11 / 10 / 8 / 7 / Vista / XP / 9x & NT; DOS (30 years)

Windows various editions ; Android, Chrome OS, Apple McIntosh, OSX & iOS, Linux OS technical support (30 years)

Ethernet, Banyan VINES and AppleTalk NOS network administration (30 years)

IBM Lotus Domino & Lotus Notes R8.5 / 7.5 / R6 / R5 / R4 systems administration (15 years)

IpSwitch I-mail & many more other e-Mail servers administration (10 years)

Novell Netware 6 / 5 / 4 / 3.11 versions & GroupWise and Messenger servers administration (5 years)

Symantec Enterprise AntiVirus and many other Anti-Spam & Anti-Virus systems administration (5 years)

Veeam, BackupExec, NetBackup, BrightStor Arcserve, Veritas Backup & SAN / NAS on Fibre administrations (7 years)

McAfee Enterprise Anti-Virus Total Solutions & Orchestra / Management Edition anti-virus administration (5 years)

McAfee VirusScan, NetShield, GroupShield, WebShield, PSIRT (Product Security Incident Response Team) admin. (5 yrs)

McAfee Pretty Good Privacy digital certificate, encryption & security; VPN solutions & administration (3 years)

Remedy / Paige / SNOW / Assyst / Heat / SalesLogix & many more Helpdesk / call centres CRM packages (20 years)

Tivoli, RSA and NetSecure Security solutions and administration (3 years)

SmartStream / SQL / Oracle solutions and administration for HR2000 (3 years)

Citrix WinFrame / MetaFrame & Secure ID administration (3 years)

Cisco / Avaya / Alcatel / Mitel / 3CX (CTI / VoIP) solutions & administration (5 years)

POSitive and many other Point Of Sales (POS) software & hardware integration (5 years)

Sage AccPac, and many other accounting software packages with hardware integration (5 years)

Google Suite Apps setup & administration; websites setup, configurations and implementations for SME clients (7 years)

Information Technologies Infrastructure Library (ITIL) implementation within IT Service Management (ITSM) (10 years)

HP / IBM / Dell / Lenovo server blades & systems integration, administration experiences, too many to be listed here ... EDUCATION & TRAINING

Microsoft NT / 2000 Server Administration certification

Microsoft Windows 10 / 7 / XP / 2000 / 98 / 95 Support certification

Lotus Sametime Messenger, Cisco Jabba & Meeting administration

Lotus Notes / Domino R5 migration and administration

Lotus Notes / Domino Administration Level 2 & 1 certification

Lotus Notes Application Development Level 1 certification

Lotus Notes / Domino R8.5 / R7.5 / R6.5 clients and servers migration & troubleshooting

Linux desktop versions, including Ubuntu, Debian, Red Hat, Android, Chrome Flex, OSX, iOS, Black Berry...etc.

MRP II Quality Control and Management

Thriving in the 90’s Personnel Management training

ITIL processes within IT Service Management (ITSM) courses

Business Management courses offered by the Business Development Bank of Canada (BDC)

Electrotechnology (Electronics) -- Vanier College

Electrical Engineering (Telecommunications) -- Concordia University

French language courses (Adults Continuous Education) PROFESSIONAL EXPERIENCE

2022 Jan. – April Bombardier Aviation - 400 Cote-Vertu Ouest, city of Dorval, QC Provided assistance of all aspects and levels of technical support, software updates and security updates to end users during the Windows 10 Upgrade process scheduled for 10’s of thousands end users. This is a special I.T. project to provide I.T. back-up services to minimize unexpected issues. 17 Oct. – 21 Nov. DXC Technology for Hewlett-Packard Enterprise - 3575 St-Laurent Road, city of Montréal, QC Working as Site Support Engineer for HPE stationed full-time at Omnicom Media Group offices in Montreal. The On Site Support (OSS) team of DXC Technology is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices. This OSS team ensures successful delivery of End User Computing services to Omnicom Media Group primarily through measured service response and systems restoration targets. The OSS team also responds and fulfills client service requests, change orders, and systems and hardware refresh activity, in addition. 2017 July – Oct. Rolls-Royce Canada Ltd. - 9500 Cote de Liesse Road, city of Dorval, QC As Senior I.T. Consultant & System Analyst, to ensure Rolls-Royce has access to the latest security enhancements and best system performance, developed & employed a Windows 10 upgrade solution for all users. 13 Aug. – 17 July Echo Communications Ltd. - 1321 Blanshard, city of Victoria, BC As Senior I.T. Consultant & System Analyst, deliver projects, with utilities & supplies, on-site & on-time, provide quality, professional & top-notch client care I.T. services. Responsible role for Quebec & Ontario provincial regions.

Installing, monitoring, upgrading & maintaining various applications and software for clients

Installation, configuration, update and optimization of High Performance Computing Clusters (HPCC)

Maintenance and optimization of servers, compute nodes to ensure reliability

Patch management, optimization of high performance interconnect networks to ensure speed

Development & configuration & updating of installation, automation task and monitoring scripts

System Admin. (installation, configuration, analysis & maintenance of various Windows & Linux OS)

Documentation of development & maintenance for systems installation, migration and operations

Document I.T. projects & job scheduling to ensure stated objective achieved on time & within budget 12 Nov. – 13 June CarePlusNet Consulting - 5150 MacDonald, city of Montréal, QC As Senior I.T. Consultant & System Analyst, provided the I.T. resources & skills to implement solutions. Resolved clients ongoing demanding I.T. issues on systems and essential applications software.

Provided I.T. solutions based on Information Technology Infrastructure Library (ITIL) methodology

Installed, troubleshot, monitored, upgraded, maintained, optimized and resolved technical problems related to the performance of variety of OS (operating systems)

Installed, configured, analyzed & maintained various Windows and Linux OS platforms and software

Documented & scheduled IT jobs to ensure project targets achieved on time & within budget of clients 2009 Oct. - Dec. Partners in Credit Inc. - 9225 Leslie, city of Richmond Hill, ON As contracted System Analyst & Administrator provided systems administration at PiC. Mandated to improve systems integration, in addition to a variety of I.T. needs with professional consulting services provided to PiC.

Installed, upgraded, monitored & kept-updated applications software and operating systems

Troubleshot, optimized and resolved performance related technical problems and issues in all aspects

Systems Admin. (installed, configured, analyzed & maintained various Windows & Linux OS’s) 2007 May - Sept. Messaging Architects Inc. - 180 Peel, city of Montréal, QC As contracted Technical Support Engineer provided wide range of support services: e-mail security & audits, e-discovery legal liability reports, archiving practices & policy consulting, e-mail data recovery and more.

Resolved technical problems for SME clients on messaging related applications software & hardware

Assisted clients on their Windows & Linux OS related problem and issues

Systems administration (installation, configuration, analysis & maintenance of Windows & Linux OS) 06 June ~ 12 Oct. Ajilon Consulting Inc. - 355 Ste-Catherine West, city of Montréal, QC As International & AsiaPac I.T. Support System Analyst provided winning technical support services to the users and local regional Systems Administrators of GlaxoSmithKline (GSK), the global pharmaceutical giant.

used procedures based on the best ITIL practices tailored to GSK’s unique business & I.T. Operations

Resolved technical problems & issues for end users on various applications software and hardware

Assisted GSK’s end users and Systems Administrators on Windows based problems and issues

Optimized interconnected networks to ensure speed, reliability and performed well

Maintained and optimized servers, compute nodes and networks to ensure running at top performance

Troubleshot, optimized GSK’s applications software & systems on performance related issues

Assisted installation, configuration, updated & optimized of HPC clusters at GSK 02 Nov. - 06 May Almega Consultants - 96 Goyette, city of Longueuil, QC As Technologies Director for freelance I.T. Consultants at this independent consulting firm, which targeted the fastest growing SME and SOHO markets for fulfilling the clients’ needs and consultations on I.T. training, technical support, anti-virus, anti-spam, disaster recovery, data storage, e-business integration and much more...

Responsible for installing, monitoring, upgrading, maintaining, troubleshooting, optimizing and resolving technical problems related to various OS’s, platforms and applications software

Troubleshot, optimized and resolved all sorts of technical problems & issues for clients

Focused also assisting the SME clients on the emerging VoIP technologies 01 June - 02 Oct. Logisil Consulting Inc. - 1440 Ste-Catherine West, city of Montréal, QC As Sr. I.T. Consultant - System Analyst at Logisil, responsible for Lotus Domino/Notes, networking, security and data storage/recovery projects in office as well as off-site assignments for clients.

Optimized performance, for clients, on interconnect networks and servers to ensure speed & reliability

Worked on IBM AS400 and Sun Solaris as well as some Linux systems administration for clients

Troubleshot, optimized IBM Lotus Domino/Notes systems & software on performance related issues

Troubleshot, optimized & resolved performance related technical problems & issues for clients

Installed, configured, updated & optimized HPCC setup and systems for clients 95 Apr. - 01 June Equifax Canada Inc. - 7171 Jean-Talon East, Anjou, of Montréal, QC As I.T. Consultant at the Canadian headquarters, later on offered a permanent position as Network Specialist

& System Analyst, at this world leader of commercial / consumer credit information bureau. I worked closely with the world headquarters in Atlanta city, USA. Involved also in the "Year-2000-bug" planning, strategies and solutions. Throughout the years at Equifax Canada, I also trained junior level Network & Systems Administrators and provided third and final levels of technical support to the HelpDesk and end users across Canada.

Deployed applications to development, system testing, User Acceptance Testing (UAT) and production environments on various I.T. projects for regional offices across Canada

Led the team in installing, monitoring, upgrading, maintaining, troubleshooting, optimizing applications software and resolving technical problems related to the performance of variety of OS (operating systems) and systems

Development & configuration & updating of installation, automation task and monitoring scripts

Installation, configuration, update and optimization of High Performance Computing Clusters (HPCC)

Maintained and optimized servers, compute nodes and networks to ensure excellent performance

Designed, installed, integrated and maintained LAN / WAN systems & Operating Systems

Documented IT projects & scheduled jobs to ensure stated objective achieved on time & within budget

Setup, upgraded and monitored Lotus Domino/Notes systems & software at offices across Canada 1994 - 1995 Lafarge Canada Inc. - 6150 Royalmount, Town of Mount-Royal, QC As contracted I.T. Consultant being Network Systems Co-ordinator, at this world leader in cement industries. I was mandated to revive the troubled sluggish systems performance and networking problems and I.T. Issues. I eventually stayed longer, after the contract expired, in order to train my next replacement before departure.

Initiated, designed, installed, integrated, maintained & deployed OS, servers and applications software

Responsible for all aspects in I.T., networking systems and Internet / intranet infrastructure setup

Provided technical support to employees and users training

Provided consultation services to executive management on I.T. Strategies at Lafarge Canada

Planned and implemented office automation setup and Computer Telephony Integration (CTI) using VoIP and WAN links between plants and offices across Canada, U.S.A. and Europe

Setup and managed a networked hi-tech R&D engineering environment using Novell, Windows NT and VAX servers connected to McIntosh and Windows based workstations and computers. 1989 - 1994 Comptech Systems Inc. - 4953 Queen Mary, city of Montréal, QC Reputed Value Added Integrator specialized in providing networking and business computing solutions. As General Manager, I was involved in and responsible for executive management, administration, accounting, technical support and training in PC and Macintosh networking (Windows NT, Novell, LANtastic, AppleTalk, 10Net…and much more) for a number of major corporate, governmental and SME clients, i.e. Lafarge Canada, Communications Canada, SNC Lavalin, Tim Hortons, Holiday Inns, Université de Montréal, McGill University…etc. Also specialized in providing business and accounting solutions for various corporate companies, also to SME clients to fulfill and satisfy their special I.T. requirements and project needs. ACHIEVEMENTS

obtained U.S., Canada & China R&D patents on “Super Thin Metal Sheet Welding” self-developed technologies

obtained “Excellence in Exporting” certificate awarded by former Prime Minister Brian Mulroney

was a representative for Montreal Chinese businessmen community at the Business Development Bank of Canada (BDC)

was the Founder & former Chairman of Montreal Chinese Community Computer & I.T. Association REFERENCES - to be provided upon request

Contact this candidate