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Data Entry Customer Service

Location:
Greenville, MS
Posted:
April 20, 2023

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Resume:

Cassidy Boensch

Edmore, MI *****

adwnmq@r.postjobfree.com

+1-989-***-****

• To obtain an employment, and thus use of my education, social-work skills, home health experience, customer service, and professional experience for the good of both of agency and patients. Authorized to work in the US for any employer

Work Experience

Senior Wellness Director

Vista Springs Living

February 2023 to Present

• Initiates and leads team conferences in development of individualized nursing care plans.

• Assesses and documents the Community Member’s condition and nursing needs.

• Accurately and promptly implements physicians’ orders.

• Assigns nursing care to team members in accordance with the Community Member’s needs and the person’s capabilities and qualifications.

• Supervises, directs and evaluates LVNs and CNAs.

• Administers medications,performs treatments for assigned Community Members, and documents that treatment as required by Vista Springs, and local, state and federal rules and regulations.

• Participates in orientation and in-service training for personnel.

• Assists physicians with special tests and procedures within the scope of state specified Nursing Practice Act.

• Ensures that supplies are utilized economically and that equipment is clean and maintained in a safe manner.

• Reports and records pertinent observations and reactions regarding Community Members.

• Coordinates nursing care of Community Members when scheduled for therapy or procedures by other departments.

• Supervises nursing unit, which includes overseeing scheduling and directing the nursing staff.

• Assures that inventory and supplies are maintained on the unit and communicates need for housekeeping, maintenance or dietary assistance.

• Promotes interpersonal relationships and develops staff morale.

• Assists with or institutes emergency measures for sudden adverse developments in Community Members.

• Performs other tasks as assigned.

• Conducts job responsibilities in accordance with the standards of Vista Springs, it’s policies and procedures, applicable federal and state laws and applicable professional standards.

• MOD Rotation

Wellness Director

Grand Haven Living Center - Lansing, MI

March 2022 to Present

• Directly manages all Wellness Staff (all shifts) to provide compassionate and competent care for residents.

• Implement and coordinate all services for residents admitted to the community.

• Perform admission and ongoing assessments of residents quarterly, upon return from Hospital or skilled environment, or change of condition (initiate care conference).

• Use resident assessment to set measurable goals and outcomes for residents that meet the physical, mental, and psychosocial needs.

• Assess the need for preventive and restorative programs to ensure achievable and optimal goals for quality of life.

• Obtain written orders for any necessary changes to service plan.

• Verification of MARS/TARS and communicate with pharmacy to assure accuracy of medication and treatment administration.

• Assess dietary and hydration needs and communicate with proper departments.

• Monitor and evaluate monthly weights and vital signs as necessary.

• Overall responsibility for direction, coordination, and evaluation of the Wellness Department.

• Carrying out supervisory responsibilities in accordance with organizational policies and procedures and regulatory requirements and applicable laws.

• Provide assistance to staff members regarding any interpretation of criteria standards.

• Resident and family relationship building by assisting families and/or residents to identify, plan, and obtain needed assistance from the Wellness Center and other departments.

• Utilize budget parameters to order and maintain an acceptable level of inventory for the Wellness department.

• Planning monthly staff meetings and trainings in collaboration with the Life Enrichment Director.

• Maintain/update all records both written and in point of care software.

• Develop, organize, implement and evaluate training for new and existing Wellness staff.

• Provide training as needed for other departments.

• Interview and hire staff within budgeted guidelines.

• Knowledge of all emergency policies and provision of updated information to staff. Chief Administrator of Operations

Youth Opportunity Investments, LLC - Evart, MI

November 2020 to Present

• Direct juvenile detention center and foster care program service delivery to maintain safety for youth and staff, ensure the maintenance of the therapeutic environment consistent with policies, practices, and standards as well as those of local and state contractual agreements.

• Ensure the program’s therapeutic model advances the emotional stability, education, and overall positive development of youth in the program.

• Implement established procedures to ensure the facility is in compliance and adheres to local, state, and federal health, fire and safety codes, and requirements; Establish new policies as needed.

• Ensure quality care for youth that experience developmental, mental, physical, emotional, and verbal trauma and delays

• Lead facility’s performance and quality improvement initiatives and processes.

• Lead facility efforts to maintain licensure, contract, and accreditation standards.

• Responsible for 150 youth in correctional facility and 250 staff under roster

• Recruit, interview, and hire all facility staff

• Appropriately follow and use Company procedures in support of necessary business functions such as purchasing, contracting, accounting, and budgeting

• Develop positive relationships with local community partners to enhance community resources and relations.

• Have grown the program by 250% and expanding to 5 different out of state contracts. Clinic Director

Acadia Healthcare

December 2019 to November 2020

• Run and operate a 300 patient, outpatient based MAT program for Substance Abuse and OUD.

• Supervise and maintain 27 staff members: clinical and medical

• Specialize is treatment plan creation, authorization processes

• Cognitive Behavioral Therapy.

• Conduct Group therapy sessions.

• Partnerships with outside resources for a completion of patient care in and outside the clinic.

• Knowledge of methadone, Subutex, Suboxone, and Vivatrol injections.

• Responsible for financial reports and ensuring all services are properly billed under In network insurance companies.

• Maintain court appearances for probationary patients, NGRI contracts, CATS jail programs, and proper communication with probation officers.

• Ensure all medical documentation is correct and completed daily.

• Supervise RNs, LPNs, NPs, and MDs with proper patient care.

• Approved for $750,000 grant for remodeling clinic to expand numbers and budget Program Director

Hope Network - Mount Pleasant, MI

March 2019 to June 2019

Manage the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, CARF and all licensing accreditation standards. o Trained and withheld staff through proper performance reviews and training o Proactively worked towards maintaining the highest level of care and quality for consumers o Maintained a 6 bed Family Group Home; experience with HNNP policies and procedures o Developed and maintained a positive, working relationship with external funders and case managers responsible for the consumers

o Experience with HNNP billing, clock in/out, audit tools, protocols, financial reports, and budget compliance

Education

College Degree in Long Term Care / Nursing Home Administration Ferris State University

December 2022 to Present

Bachelor of Science in Health Administration

Central Michigan University - Mount Pleasant, MI

August 2015 to May 2017

Associates of Applied Science in Psychology

Delta College - University Center, MI

August 2013 to May 2015

Skills

• Outlook

• Time Management

• training

• CPR

• Case Management

• Memory Care

• Hospice Care

• Program Management

• Medication Administration

• Financial Report Writing

• Social Work

• Addiction Counseling

• Dementia Care

• Nursing home experience

• Supervising experience

• Administrative experience

• Behavioral health

• Individual / Group Counseling

• Cognitive Behavioral Therapy

• Motivational Interviewing

• Behavioral Therapy

• Group Therapy

• Crisis intervention

• Medical documentation

• Intake

• Meeting facilitation

• Applied behavior analysis

• Hospital experience

• Care plans

• Program development

• Crisis management

• Curriculum development

• Marketing

• Budgeting

• Profit & loss

• Growing experience

• Fundraising

• Autism experience

• Mental health counseling

• Medicare

• Vital signs

• Presentation skills

• Computer networking

• HIPAA

• Managed care

• EMR systems

• Healthcare management

Certifications and Licenses

First Aid CPR AED

February 2018 to February 2020

Assessments

Working with MS Word Documents (Basic) — Highly Proficient September 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Highly Proficient

Customer Service — Highly Proficient

August 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Work Style: Reliability — Proficient

September 2019

Tendency to be dependable and come to work

Full results: Proficient

Management & Leadership Skills: Planning & Execution — Proficient September 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Electronic Health Records: Best Practices — Highly Proficient September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Data entry: Attention to detail — Proficient

July 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Basic attention to detail — Highly Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Teamwork: Interpersonal skills — Proficient

October 2020

Responding to challenging team situations at work

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient September 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Management & leadership skills: Impact & influence — Proficient July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Reliability — Highly Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer focus & orientation — Proficient

October 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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