Regina Pierscionek

adwnm6@r.postjobfree.com

630-***-****

*** * ***** ** *******, IL, 60148

DEVRY UNIVERSITY

GPA: 3.7

Downers Grove, IL

Hospital Administation Health Care

Management (Jan 2022)

Relevant Coursework

EDUCATION

• Microsoft Office Suite

Proficient with Microsoft Office suite

ADDITIONAL SKILLS

Claim Adjuster Texas

DB2 Database Design and Analysis

Principles of Management I

CERTIFICATIONS

VAN DRIVER

First Student, Burr Ridge, IL / Feb 2021 - Present CLAIM ADJUSTER

Gallagher Bassett Services, Downers Grove, IL / Jan 2018 - May 2020

EXPERIENCE

Follow safety rules as students board and exit buses or cross streets near bus stops.

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Comply with traffic regulations to operate vehicles in a safe and courteous manner.

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• Maintain order among pupils during trips to ensure safety. Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.

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• Escort small children across roads and highways.

• Report any bus malfunctions or needed repairs.

Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.

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• Maintain knowledge of first-aid procedures.

Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.

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Drive gasoline, diesel, or electrically powered multi- passenger vehicles to transport students between

neighborhoods, schools, and school activities.

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Regulate heating, lighting, and ventilation systems for passenger comfort.

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• Keep bus interiors clean for passengers.

Report delays, accidents, or other traffic and

transportation situations, using telephones or mobile two-way radios.

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Examine claims forms and other records to determine insurance coverage.

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Investigate and assess damage to property and create or review property damage estimates.

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Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

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Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

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Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

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Analyze information gathered by investigation, and report findings and recommendations.

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Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

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• Prepare report of findings of investigation.

• Refer questionable claims to investigator or claims QUALITY ASSURANCE ANALYST

SPR Consulting, Chicago, IL / Oct 2013 - Mar 2017

adjuster for investigation or settlement.

• Collect evidence to support contested claims in court. Examine titles to property to determine validity and act as company agent in transactions with property owners.

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• Design test plans, scenarios, scripts, or procedures.

• Test system modifications to prepare for implementation. Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

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Document software defects, using a bug tracking system, and report defects to software developers.

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Identify, analyze, and document problems with program function, output, online screen, or content.

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• Monitor bug resolution efforts and track successes.

• Create or maintain databases of known test defects. Plan test schedules or strategies in accordance with project scope or delivery dates.

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Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

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Review software documentation to ensure technical

accuracy, compliance, or completeness, or to mitigate risks.

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Document test procedures to ensure replicability and compliance with standards.

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Develop or specify standards, methods, or procedures to determine product quality or release readiness.

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• Update automated test scripts to ensure currency. Investigate customer problems referred by technical support.

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• Install, maintain, or use software testing programs. Provide feedback and recommendations to developers on software usability and functionality.

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Monitor program performance to ensure efficient and problem-free operations.

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Conduct software compatibility tests with programs, hardware, operating systems, or network environments.

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Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

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Identify program deviance from standards, and suggest modifications to ensure compliance.

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• Coordinate user or third party testing.

• Visit beta testing sites to evaluate software performance. Evaluate or recommend software for testing or bug

tracking.

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• Conduct historical analyses of test results.

REFERENCES

References available upon request

Contact this candidate