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Mail Processing Registration Associate

Location:
Tempe, AZ
Posted:
April 20, 2023

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Resume:

Cherise Wright

EXPERIENCE

Over **+ years working experience as Project Analyst or Project Coordinator with strong skills in managing, planning, and monitoring key projects from conception through implementation.

Created data mapping, validation procedures and transaction workflow documents.

Created product workflow documents summarizing all process requirements and determined key challenges in converting customers to FIS systems.

Maintained continuous updates to documentation, SharePoint, and presentation material and various other content elements, online and offline.

Assist teams of Project Managers with multiple projects and service agreements.

Manage timeliness and accuracy of research team timesheets, monitor routine budget and strategic analysis reports, alert supervisor to irregularities.

Coordinated and resolved registration issues for workshops, training programs, conferences, in-service training, and educational fairs.

SKILLS

Microsoft Office; Word, Excel, Project

SharePoint

PowerPoint

WebEx

Outlook

Oracle

SDRS

SPSS

Smartsheet

Power BI

SQL

Cyrious

Imus

Thomson Financial

Morningstar

B2B

Pension Distribution Planner

Portfolio Center

COBOL

PMP Applications

PROFESSIONAL WORK EXPERIENCE

FIS Global (Contract)-St. Petersburg, FL 2/2020-9/2022

Implementation Conversion Analyst II/Project Coordinator

Project oversight on conversions and implementations

Product verification and development

Manage resources for credit card validation team.

Reconciled financial reports and budget expenses for credit card validation team.

Created product workflow documents summarizing all process requirements and determined key challenges in converting customers to FIS systems.

Examined client processes, forms, reports, operational needs, and related software documents.

Developed new procedures with client to ensure FIS software is used appropriately.

Coordinated and conducted readiness review with programming team.

Created data mapping, validation procedures and transaction workflow documents.

Reviewed conversion results with client to refine and confirm requirements.

Jabil-St. Petersburg, FL 5/2019 – 12/2019

Project Analyst

Analyzed and supported active partner lifecycle program activities around project plans tracking and follow up with project teams.

Participated in process analysis and supported activities to improve those processes by getting involved in the documentation and communication activities.

Maintained continuous updates to documentation, SharePoint, and presentation material and various other content elements, online and offline.

Projects coordination and reporting such events logistics and actions tracking across teams.

Coordinated weekly workstream meetings, meeting notes, action items and reports.

Signs USA Inc.-Tampa, FL 1/2017 – 5/2019

Project Analyst

Assist teams of Project Managers with multiple projects and service agreements.

Utilizing MS Project to maintain project statuses.

Responsible for SharePoint site management support activities for Subcontractor contracts.

Coordinated weekly production meetings, reports, and meeting minutes for a variety of value-added products.

Scheduling assessment meetings with clients.

Assist in developing standards and policies for the use of SharePoint in the business.

Coordinate installation projects with general contractors.

Assist with quotes and entering information into installation system for Director of Operations and Installation Manager.

Excellent customer relations and follow-up skills with extensive understanding of client needs and ability to identify and meet the needs of prospective clients.

Proven ability to work independently in complex matrix environments-including remote or virtual team environments.

Handle competitive executive analysis, driving project strategic growth.

WellMed-Tampa, FL 6/2016 - 1/2017

Project Analyst

Auditing support for PSU and / or data miners (validation of PRP open / closed gaps).

Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively.

Ensure weekly reporting of activities of all PSU / Data mining staff is accurate and timely.

Conduct post audits and ensure all gap measures were captured by corporate team (e.g., no longer pink in pink box).

Responsible for end-to-end process flow and accountable for achieving targets established for their PIDS.

Use EPRG to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, etc.

Quality assurance review of submitted forms for PSU.

Cover for Field PSU Data Mining events when necessary.

Responsible for keeping the overall calendar of all PSU / QRA activities / interventions including any PSU screening events.

Responsible for ensuring all Resource Requests are sourced and staffed appropriately.

Coordinate with mobile screening vendor(s) for completion of FOC.

Johnson Controls, Inc.-Tampa, FL 5/2013 - 6/2016

Project Coordinator

Assisted Senior Project Manager with multiple projects and project documentation by using SharePoint.

Coordinated weekly project meetings with subcontractors and vendors.

Ensure all commitments are met in accordance with the goals and objectives of the project.

Prepared reports on project financial aspects and progress.

Performed general office duties within the field branch office which required knowledge of company procedures.

Assisted Senior Project Manager with project closure activities and service agreements.

Duties performed included word processing support for staff requests such as letters and memos and software support.

Professionally maintained the office environment with file organization and maintenance, operation of office equipment, answering phones and greeting visitors.

Provided system administrator support for telephone systems including voicemail, automated attendant, and scheduling assistance of telephone programming.

Provided all general administrative support to include mail processing support, interoffice packets, and overnight courier service to area office, maintain postage meter, fax distribution, routine filing with adherence to record retention policies, maintenance of office supply stock levels, maintenance of branch petty cash and issuance of branch checks.

The College Board-New York, NY 7/2006 - 5/2013

Research and Development Coordinator

Perform key administrative tasks to ensure efficient workflow within the Higher Education research team.

Manage timeliness and accuracy of research team timesheets, monitor routine budget and strategic analysis reports, alert supervisor to irregularities.

Provide critical information to Research Operations team and collaborate closely with Operations Coordinator to ensure consultants and committee members are reimbursed in a timely manner.

Schedule and coordinate 40+ meetings, communicate effectively with internal and external attendees and manage a wide range of behind-the-scenes and on-site logistics.

Organize SAT committee members dinner plans for off-site events.

Provide administrative support to SAT committee members and represents staff on webinar meetings, and conference calls and utilized SharePoint to upload confidential documentation for semi-annual committee meetings.

Secure, organize and prepare research information and maintain databases.

Perform special assignments/projects related to publications and coordination of conferences, regional meetings, and the National Forum.

Interface with internal College Board staff and outside consultants, research vendors and external educational personnel.

The College Board-New York, NY 7/2006-4/2007

Registration Associate

Coordinated and resolved registration issues for workshops, training programs, conferences, in-service training, and educational fairs. Researched and compiled registration information; worked on special registration projects. Provided high quality customer service.

Worked remotely for workshops, conferences, and training programs.

Managed logistics for events; compiled and distributed registration materials, forms, brochures, and invitations. Worked closely with meeting sponsors and Creative Services.

Processed checks, credit card payments and refunds; handed group invoicing matters. Utilized computer database to enter in all registration information and payments.

Provided on-site registration support at meetings.

Tracked income and expenses, prepared appropriate reports.

Jackson, Grant Investment Advisors-Stamford, CT 1/2001 - 7/2006

Project Coordinator

Monitored performance of million-dollar portfolios for over 250 retirement clients with 401(k)

Researched mutual funds, stocks, and indices through various research sources such as Morningstar, Value Line, and Thomson Financial. Maintained client information database.

Prepared materials for client meetings.

Prepared reports for trading for the Financial Advisor.

Prepared quarterly and annual reports, reconciled report discrepancies.

EDUCATION

National University of Health Sciences – Bachelors of Science



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