RA

RICARDO ALEMAN

adwnlq@r.postjobfree.com 786-***-**** MIAMI, Florida 33126

I am A Highly Experienced Senior Sales and Customer Service Professional. Looking for a Company that will give me a fresh start and allow me to move up with this Company. I will explain any and All details about me. Are you willing to give a second chance to a number # 1 draft choice in the Sales & Customer Service Field. I am the ONE ! Are you Interested? Give me that opportunity and this company will never regret it. Thank You

Rick Aleman Sr

Sales trackin

Excellent communication skills

Compelling leadership skills

Sales territory growth

Bilingual in Spanish.

Sales operations

Energetic

Negotiations expert and strong deal closer

Cost reduction and containment

Financial and cash flow analyses

Solutions development

Management

Communication improvements

Social media marketing

Customer relationship management

Client relationships

Marketing

Revenue generation

Raven Environmental Restoration Miami,

FL

Operations Manager & Sales, Customer

Service

01/2018 - Current

Established organizational vision and developed strategies to achieve sales and customer service goals.

Established work priorities to meet contractual obligations for schedule and installations.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Managed daily operations, including supervising multiple team members across 2 locations.

Assisted in refining procedures, defining best practices and correcting reported audit issues.

Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records. Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.

Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.

Implemented process improvements based on identification of productivity or quality issues.

Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.

Summary

Skills

Experience

S-Printing Miami, Florida

Sales Manager

01/2001 - 03/2003

Developed and implemented new sales strategies to update product lines. Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close. Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues. Formalized sales process to enhance operations and promote acquisition of new customers.

Managed revenue strategies, sales and customer engagement tactics, increasing client base 70%.

Generated company growth for 2 consecutive years through market expansion and sales.

Managed and maintained client book of 30 accounts and weekly sales records.

Planned and developed strategies to increase sales and territory. Millennium Cellular Miami, FL

Operations Manager

01/1999 - 04/2001

Managed daily operations, including supervising multiple team members across 20 locations.

Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Assessed, optimized and elevated operations to target current and expected demands.

Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Delivered positive customer experiences by implementing effective quality assurance practices.

Managed day-to-day operations, including supervision and assignment delegation for 10-member team.

USABELL Miami, FL

Owner

01/1998 - 02/1999

Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.

Directed hiring and training of new department managers to drive organizational improvements.

Enhanced operational performance by developing effective business development strategies, systems and procedures.

Assessed, optimized and elevated operations to target current and expected demands.

Promoted business on social media platforms to maximize brand identity and generate revenue.

USACELL MIAMI, FL

Sales Associate

01/1996 - 03/1998

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Sold various products by explaining unique features and educating customers on proper application.

Negotiated and closed deals with minimal oversight. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Educated customers on product and service offerings. Demonstrated products to customers, discussed features and redirected objections to capture sales.

Recommended merchandise to customers based on needs and preferences.

Let's Talk Cellular Miami, FL

National Sales Manager,

02/1991 - 06/1996

Maintained productive national sales staff by strategically recruiting, orienting and training top-notch employees.

Participated in events, aĴended training seminars and traveled manufacturer product showcases and off-site locations. Motivated staff to become top sales closers and exceed benchmarks. Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.

Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues. Set up and oversaw territory assignments, performance quotas and budgets.

Hired and motivated new sales team in opening new store locations throughout all South Florida Malls.

Recruited, interviewed, hired and trained talented sales staff of 10 employees to outperform the competition.

United States Marine Corps Miami, FL

Achieved The Rank of Staff Sergeant

1978

Miami Dade College Miami, FL

Associate of Arts in Criminal Justice

Completed professional development in Criminal Justice. Graduated becoming a Police Officer for the City of Miami. Education and Training

Contact this candidate