Customer Support Sales Manager

SURENDAR DEVARAJ

Karur, India

Phone: +91-920******* Mail: adwnko@r.postjobfree.com LinkedIn URL: www.linkedin.com/in/surendar-devaraj-

SUMMARY

IRDAI Certified

Manager with over seven years of experience in the diversified domains/verticals

Demonstrated expertise in vast gamut of tasks encompassing – farm management of over 400 acres, ensuring sustainability, cultivation of Herbal crops (utilising robust farming techniques), project management, team management and more

Played a significant role in various banking domain activities, including – cash management, managing savings & current accounts, front-office management, customer support, different types of loans (home/personal/car/SME loans, business loans and CGTMSE)

Good experience in credit card services, FOREX transactions, wealth management, and insurance services (life, general, and health insurance)

Conversant with software/tools like Microsoft Office, Kenexa/Brass ring, CRM, CRMnext, Flexi Cube, Finacle, Saksham and internet applications

Having a clean driving record and feeling at ease driving a cube truck and using agricultural machinery is a requirement.

Key SKILLS

Sustainability

Farm Management

Herbal Crops Cultivation

Best Farming Techniques

Project Management

Team Management

Standards Of Production

Reports

Quality Compliance

Community Partners

Material Acquisition

WORK EXPERIENCE

Organization

Designation

Duration

Glorifarm Botanicals

Manager

Oct 2020 – Till Date

HDFC Bank

Deputy Manager

March 2020 – Sep 2020

Deutsche Bank AG

Sales Manager – Business Banking

April 2019 – Feb 2020

Axis Bank

Priority Banking Relationship Manager

Feb 2017 – Jan 2019

Randstad India

Offer Roll-Out Specialist

Aug 2015 – Feb 2017

@ Glorifarm Botanicals

Role

Farm Operations

Key deliverables

Played a pivotal role in providing patient and respectful supervision to farm associates

Efficiently collaborating with the farm team and advisory board to develop monthly reports

Developing annual field plans, safeguarding that production standards are maintained to deliver high-quality produce; maintaining farm infrastructure/landscape; working with community partner; ordering seeds & materials; creating weekly planting schedules; managing insect and weed control, fertility monitoring, and field observations

Proficient in conducting cultivation activities, overseeing the planning, creation, and maintenance of farm infrastructure (irrigation & fencing); implementing a soil-building program, including composting

Diligently planning weekly harvest schedules, managing harvests/markets/deliveries, and assisting with marketing and outreach efforts

Integrating the farm into long-term development plans and coordinating produce needs with market and educational programs

Working in the field, outdoor classroom, office, and performing hard, repetitive physical work

@ HDFC Bank & Deutsche Bank AG

Role

Senior Branch Sales Manager

Key deliverables

Managed the total sales resources of the branch and ensuring revenue goals are met; successfully building new relationships with high-quality prospects in the market; worked with a range of clients, including large corporations/hospitals/traders/manufacturers and service providers

Focused on current account acquisition as a key priority

Integral role in wide spectrum of tasks comprising - analyzing customer profiles to provide unsecured business loans; concentrated on import/export clients to facilitate foreign exchange transactions; selling third-party products (life insurance, health insurance, mutual funds, POS terminals, and general insurance)

Diligently maintained accurate records of prospective leads to improve conversion rates and follow up with customers regularly

Made regular service calls to clients and providing investment advice to manage their portfolios effectively. Instrumental in assisting clients in diversifying their wealth for long-term growth

@ Axis Bank

Accountable for a range of duties, including: building strong relationships with high-net-worth clients; provided door-to-door service; managed the current accounts of HNI clients & ensuring smooth financial transactions; planned cash deposits and withdrawals to bypass long queues

Appointed a dedicated Relationship manager to manage customized portfolios of savings and current accounts

Offered family banking services and provided investment perspectives such as mutual funds, life insurance, and demat accounts to diversify client funds

Ensured that HNI clients' accounts are funded with the required balance and functioning within specified limits

Conducted financial/non-financial transactions for customers as a customer service officer; effectively managed banking operations such as NEFT/RTGS/DD to serve customers; handled cash and managed operations In the role of Operations Manager for a newly opened branch

Interacted with customers in various regions viz. semi-urban/rural, and metro areas

Provided loan services and acting as an Investment Advisor to the customers

EDUCATION

Master of Science (Chemistry), Madurai Kamaraj University, India, 2015

Bachelor of Science (Chemistry), St. Josephs College, India, 2013

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