Rose Bridgham

adwnkm@r.postjobfree.com

https://www.linkedin.com/in/rose-bridgham

I am passionate about facilitating strong connections between people. With 20 years of work experience, I’ve learned this is where my strengths meet my drive and ambitions, and that helping people exceed their own goals and expectations in meaningful ways is my calling. My core values fuel my ability to create results that make a positive impact on businesses through efficient communication, effective leadership, and creative problem solving. Leading teams, shifting perspectives and cultivating engagement, while guiding people to take ownership in becoming leaders themselves is not only incredibly fulfilling work, it directly and positively impacts a company, the culture, and the bottom line.

Business Manager & Inside Sales Representative

Uploft Interior Design

June 2022-January 24, 2023

While employed by Uploft, I served as both the Business Manager and Inside Sales representative. In my first 3 months as the Business Manager, I facilitated strong relationships with the owner, our designers, our administrative, and contract teams. I managed the Inside Sales representative, and created connections with each person to understand improvement opportunities, and build a foundation for EOS implementation as an Integrator. After 3 months, the Inside Sales role was left open, and I offered to temporarily step in to continue driving sales. I learned the role quickly, and continued to work in both capacities until the end of January.

Practice Manager

WNC Audiology

May 2016 - June 2022

I began with WNC Audiology as the receptionist and sole employee to the owner. In 3 months, the practice had doubled in both profit and size. After 1 year, we brought on another receptionist and a part time audiologist. Every year, (save for 2020), the practice continued to double. Before leaving, the practice was on track to meet our goals for the year, showing full recovery from 2020. As the Practice Manager I took on an extensive list of roles, reinforcing a well-rounded set of abilities and strengths. Team Manager and Floral Designer

2008-2016

During my time as a floral designer and team leader, I learned that helping people realize their potential, and being resourceful to solve problems quickly under pressure, were situations I shined the brightest in. I also learned that hard deadlines were surprisingly inspiring challenges to meet, especially for people in moments they will remember forever.

Skills

Hiring:

● Creating Job Descriptions and all hiring processes.

● Posting jobs, interviewing, hiring, onboarding, training, and retention. Team Leadership:

● Fostering strong, supportive relationships.

● Creating an environment that inspires strong work ethic, positive attitude, and desire to be actively involved in continuous improvement, providing feedback and recommendations.

● Conflict resolution.

● Assisting team with workload, stress management, and concerns.

● Holding weekly meetings, one on one’s, and conducting performance reviews.

● Liaison between team and owner.

Continuous Improvement and Procedures:

● Creating and implementing processes, policies, and procedures to increase efficiency, growth and create clear expectations.

● Visioning for growth and future of the practice.

● Creating and updating SOP databases.

● Implementation and planning for new programs and procedures, including bringing insurance billing in house and building Vestibular department.

● Working directly with the owner to ensure she is up to date on high priorities, risks to the practice, and providing solutions and recommendations.

● Consistent analysis of current processes and procedures to maximize impact on client experience, workflow, and sustainability.

Marketing, Advertising, and Design:

● Digital, Traditional, and Grassroots Marketing Manager.

● Developing marketing strategies, mapping trigger points, and establishing procedures to simplify campaign release in high stress situations.

● Establishing consistent branding across all platforms and print materials.

● Creating and designing practice, marketing, and advertising literature.

● Creating and maintaining digital presence via social media, WordPress website design and management, SEO, and engagement.

● Database & CRM management and cultivation.

● Physician Outreach. Research. Travel. Provide informational materials. Serve as a point of contact. Build relationships and effective communication strategies. Project Management:

● Creating clear, step-by-step plans for large projects to ensure everyone is on the same page.

● Forecasting possible roadblocks, creating if/then situations to pivot quickly and effectively.

● Managed DIY demolition, construction, renovation, design and installation to update facilities and create new Vestibular branch of practice with a hard deadline.

● Oversee several projects simultaneously, ensure timely delivery in high pressure environments with no room for error.

Finance Management:

● Tracking metrics and KPIs to ensure we are on track to meet financial goals.

● Managing A/R Reports and billing.

● Reduced Insurance A/R by $20K in less than two months.

● Manage QuickBooks, track P&L, enter invoices and statements.

● Prepare Quarterly Sales Taxes.

Insurance Billing Specialist:

● Manage provider NPI, CAQH, licensure, malpractice insurance, credentialing and enrollments.

● Reviewing and maintaining insurer contracts.

● Submitting claims, corrections, and appeals.

● Posting payments, issuing refunds, managing write offs.

● Ensure contractual obligations are being met and followed. Client Oriented Responsibilities:

● Provide consultations to clients for weddings, events, and funeral services.

● Maintain business reputations, resolve client concerns, serve as patient & client liaison.

● See patients for orientations, troubleshooting, counseling, repairing instruments, and daily walk-in appointments.

● Coordination of Patient Care.

Insides Sales Skills:

● Track and manage leads and create follow-up cadence.

● Handle all inbound leads and scheduled sales/consultation calls.

● Provide clients with consultations and align products with needs.

● CRM management.

● Create reports and spreadsheets from data to spot improvement opportunities. Other Responsibilities:

● Attend continuing education events as a representative of the company.

● General IT, troubleshooting network issues, computer maintenance and clean up, medical equipment malfunctions, and other tech issues.

● Create and submit reports & recommendations on potential opportunities, issues, etc.

● EMR Maintenance.

● Inventory Management including perishables to reduce waste.

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