Juan Wilson

** ****** **** ********, ** ***** (**0)- 472-9097 adwnjq@r.postjobfree.com

INFORMATION TECHNOLOGY SPECIALIST with over 20 years of progressive experience providing program and project management, program analysis, and strategic planning. Keen ability to apply information system knowledge to program design and implementation. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues.Proven critical thinking, problem solving, research, and cross-team collaborationl skills. Specific experience in I,T. systems, data management and support, information system security, and team leadership. Dependable with keen prioritization skills to manage multiple high-demand assignments, with attention to detail and deadlines. Consistentl history of fostering positive, productive relationships with clients, colleagues at all levels U.S. Citizen.

●Conducts applied and supporting research for management information systems by meeting with functional specialists to determine information needs.

●Applies limited functional knowledge of materiel acquisition, performance indicators, logistics, production base support, budget, personnel, cost, disbursement, reimbursement, executive message systems and energy consumption in developing new and/or improved information systems.

CLEARANCE: Understand the SF-86 and security clearance process; prepared to complete.

CERTIFICATIONS:

●CompTIA Security + Certification, CompTIA, 2020

AREAS OF EXPERTISE: Program Management / Analysis; Information Security /Cybersecurity; Strategic Planning & Operations; Team & Project Oversight; Quantitative Analysis; Desktop System Configuration and Management; Hardware Maintenance; Planned Performance; Information Technology Policies, Regulations, Guidelines; Problems Resolution; System Vulnerability Reduction and Security; Analytical / Critical Thinking; System Configuration and Troubleshooting; Process Improvement & Simplification; Oral & Written Communication Skills

TECHNICAL SKILLS: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); skilled at research data synthesizing.

WORK EXPERIENCE:

05/22/2018 – Present BrightKey, Inc. 5107 Little River turnpike Falls Church, VA 22031

Supervisor: Tommy Waters, Okay to contact

OFFICE LOGISTICS / DRIVER

MAINTAIN AND ANALYZE OPERATIONS to ensure performance measures and objectives are achieved for desired levels of work quality and efficiency. Prioritize conflicting needs, handling matters proactively, and following through on projects to successful completion, often with deadline pressures. Make recommendations to senior level management to support efforts to increase efficiency and effectiveness. Implement and facilitate management-approved changes in delegated All assignments completed ahead or on schedule Transport DOJ executives and employees to various DOJ sites in the Washington Metropolitan area.

●Prepare and process FedEx, UPS, and DHL packages for national and international delivery.

PROBLEM RESOLUTION SKILLS: Expert skill in working out solutions to problems and questions related to work. Analyze data, and make decisions, estimates, and recommendations under conditions of urgency and pressure. Communicate effectively with others, both orally and in writing.

DATA-DRIVEN ANALYTICS: Use computer applications to analyze data for decision-making purposes. Access wireless scanner to record date, time, and signature confirmation of delivery to the recipient or the recipient’s authorized agent. Produce a wide variety of materials to include, but not limited to, reports, briefings, and presentations.

BUILD AND MAINTAIN EFFECTIVE RELATIONSHIPS: Outstanding history of building and maintaining relationships, earning trust, respect, and solid business acumen in diverse organizational settings through dependability, communication skills, vision, technical excellence, and meticulous follow-through. Educate, advise, negotiate, collaborate, and build support for ideas and initiatives, tactfully and diplomatically addressing issues that are in contention or sensitive. Serve as expert liaison between clients and company and establish a high level of trust. Provide professional assistance to co-workers and other staff on operational issues of programs. Reputation for going above and beyond.

01/01/2009 – 05/11/2018 LKQ 5204 Eisenhower Ave Alexandria, VA 22304

Supervisor: Leon Hernandez, 703-***-****, Okay to contact

LEAD DRIVER / LEAD WAREHOUSE CLERK

EXPERT INVENTORY MANAGEMENT: Maintained manual and automated inventory systems as materials were ordered, received, and dispensed. Retrieved warehouse inventory and stocked truck for delivery. Delivered stock daily to territory that included Maryland, Virginia, West Virginia, and the District of Columbia.

FACILITATOR AND TRAINER: Used excellent skills in oral communication to convey technical concepts to junior staff. Collaborated with employees to identify gaps in skill levels and developmental and training needs based on organizational goals and budget realities. Created professional development plans and training opportunities for employees. Provided leadership and technical oversight for management processes and ensured others understood and practiced these concepts. Kept records for administration purposes.

PROBLEM SOLVING / CONFLICT RESOLUTION: Resolved problems and coped with issues that directly affected the accomplishment of program goals and objectives. Coordinated with technical support and repaired and troubleshot computer and other equipment as needed. Developed proposed action plans to resolve critical business issues to gain support from management. Analyzed organizational and operational problems and developed solutions.

12/02/2009 – 04/14/2010 Alpha Security 12805 Old Fort Rd Fort Washington, MD 20744

Supervisor: Sergeant Powell, 301-***-****, Okay to contact

SECURITY GUARD

MAINTAINED HIGH LEVEL OF AWARENESS ON MATTERS OF SAFETY AND SECURITY and understanding of different levels of risk and threat, paying utmost attention to detail. Acted quickly in rapidly changing environments, using judgment to identify threats and risks. Engaged in daily operations both within and between components, by collecting and analyzing information, coordinating action, and reporting on day-to-day activities including monitoring CCTV, handling packages, and managing loss prevention.

10/15/2008 – 03/08/2009 UPS 14841 Sweitzer ln Laurel, MD 20707

Supervisor: Brian Coplan, 301-***-****, Okay to contact

PACKAGE HANDLER

PROVIDED OPERATIONS OVERSIGHT to ensure performance measures and objectives were achieved for desired levels of work quality and efficiency. Effectively managed and prioritized multiple projects on schedule Unloaded packages from the shipping trucks ensuring and avoided package shipping damage. Scanned and tracked package zip codes to ensure packages were loaded onto correct delivery truck. Made recommendations to senior level management to support efforts to increase efficiency and effectiveness.

●Received commendation for 100 percent package non-damage.

PROBLEM RESOLUTION SKILLS: Expert skill in working out solutions to problems and questions related to work. Analyzed problems and identified significant factors, gathering pertinent data, and recognizing solutions. Communicated effectively with others, both orally and in writing, in working out solutions to logistics and customer service problems within delegated areas of responsibility.

LEADER / TRAINER: Skilled in working with and creating a team environment when working with peers, subordinates, and senior officials. Provided leadership, advice, direction, and guidance in the area of training methods and learning practices. Ensured new hires were properly trained and able to perform all job requirements.

07/20/2006 – 10/28/2007 Micron 96 Godwin Dr. Manassas, VA 20110

Supervisor: Doug Whitman, 703-***-****, Okay to contact

MICROCHIP TECHNICIAN

EQUIPMENT SUPPORT AND TROUBLESHOOTING: Produced microchips for a variety of electronic devices, strictly adhering to environmental, health, and safety policies. Served as first line equipment and troubleshooting support. Documented and escalated repair issues to ensure proper documentation was submitted and requested status updates as needed. Investigated and recommended purchase of tools and technologies to improve responsiveness to customer requirements. Provided feedback on problematic trends and patterns in technical support to team leads and supervisors. Provided troubleshooting and data analysis techniques and coordinated customer support activities sufficient to receive, respond to, and ensure complete resolution of the more complex Help Desk calls.

TEAMWORK AND COOPERATION: EXECUTED TECHNICAL PROBLEM SOLVING by identifying and analyzing problems, weighing relevance and accuracy of information, generating, and evaluating alternative solutions, and making sound recommendations. Demonstrated skill in leading assignments by monitoring current trends and events and applying the information as appropriate. Experience with organizational processes, understanding their rationale, identifying areas for improvement, and capitalizing on opportunities to implement improvements.

KEEN ATTENTION TO DETAIL: Thorough, accurate, and consistent when accomplishing a task with concern for all areas involved. Pursued quality in all tasks performed.

EXCELLENT COMMUNICATION SKILLS AND ABILITIES: Demonstrated an ability to display good, written and

oral communication skills. Frequently identified and selected to address routine technology-related issues by

gathering and applying information from limited sources. Drafted, edited, and disseminated written reports and status updates that were factual, timely, and relatively error free.

05/05/2005 –10/25/2005 Tradewick 600 DulanySt. Alexandria, VA 22314

Supervisor: Randy Watson 866-***-****, Okay to contact

TECHNICIAN

IT SPECIALIST: Possess in depth knowledge of the organization's Information Technology infrastructure. Key team member providing assistance with hardware, software, and network problems. Developed and maintained IT department standards and procedures ensuring quality customer service. Worked with clients and customers to assess their needs, provided information and assistance, resolved their problems, and satisfied their expectations. Configured and installed hardware and software for individual workstations and training rooms. Administered maintenance needs including but not limited to: system backups, updates, and additional security procedures for devices. Diagnosed and resolved problems in response to customer reported incidents.

EQUIPMENT CONFIGURATION AND MANAGEMENT: Provided support, and diagnosis for repair of desktops, servers, and laptops. Maintained database; ensuring Help Desk tracking and IT asset Information was accurate. Created asset inventory documentation for disposal, deployment, and recovery of devices such as phones, printers, mobile devices, desktops, laptops, tablets, and other peripherals. .

ADHERED TO STANDARDS, REGULATIONS, PRACTICES, TRAINING, AND PROCEDURES to conduct assessments to ensure resources were adequately determined, including technical expertise, equipment, and capacities. Supported program, technical, and programmatic teams to follow-through with laws, regulations, and policies. Assisted organizations with the creation and implementation of security policies. Provided recommendations and implementation strategies based on testing results and best practices.

USED TECHNICAL EXPERTISE to perform server and desktop installation, basic cabling, and email configuration. Managed network: added new users, set-up email accounts, issued and reset passwords. Supported telecommunications systems configurations related to Moves, Adds, and Changes. Managed moves and installations of IT equipment to ensure coordination of IT support and customer service.

BUILT AND MAINTAINED EFFECTIVE RELATIONSHIPS: Outstanding history of building and maintaining relationships, earning trust, respect, and solid business acumen in diverse organizational settings through dependability, communication skills, vision, technical excellence, and meticulous follow-through. Provided comprehensive software, Information Technology systems, and equipment guidance and training to enhance customer knowledge, as well as to prevent problematic recurrences of Help Desk Inquiries. Provided professional assistance to co-workers and other staff on operational issues of projects.

08/23/2008– 05/28/2010 Prince George’s Community College 301 Largo Rd Largo, MD 20774

Academic Advisor: Mary Williams, 301-***-****, Okay to contact

ASSOCIATE OF ARTS IN COMPUTER INFORMATION SYSTEM SECURITY

FOLLOWED STATE AND NATIONAL EDUCATIONAL INSTRUCTIONAL REQUIREMENTS: Pursued a rigorous curriculum to earn an Associate of Arts degree in the area of Information System Security. Participated in special initiatives, studies, and projects. Reviewed, updated, and completed projects to fulfill degree requirements on the following subjects and areas of studies: Computer Science, Advance English, Intermediate Algebra.

PROJECT COORDINATION SKILLS: Demonstrated skill in defining project scope and details. Created project plans with clear deliverables and milestones noted. Recommended and devised individual scopes of work. Analyzed program data and information systems. Monitored results in alignment with project goals and objectives. Actively encouraged communication, coordination, innovation, and high-quality team products. Conducted research and analyzed trends in information security strategies and best practices, consistently maintaining technology awareness.

SYSTEMS ANALYSIS AND CONFIGURATION: Conducted research and investigations of cyber events monitoring network systems to detect unauthorized cyberspace activities. Analyzed system processes and advised professors concerning major aspects of system design. Optimized system performance through tuning, repeated adjustment, testing, and re-adjustment. Verified stability, interoperability, portability, security, and scalability of system architecture. Analyzed interrelationships of pertinent components of the system. Documented design specifications, installation instructions, and other system-related information. Experienced exposure to all aspects of enterprise solution development to include systems analysis, functional analysis, and high-level design and system validation.

INDEPENDENTLY RESEARCHED AND ANALYZED highly complex policy, strategy, and conceptual issues involving current system design methodologies. Manage cyber tools and devices to detect unauthorized activities on the network and applied common defensive cyber methods and techniques. Summarized findings into concise briefings. Developed thought-provoking presentations and reports to shed light on current events impacting global information security. Expert ability to think strategically when confronted with program issues or concerns. Performed developmental and recurring assignments.

●Identify methods such as host interrogation and logs collection, hard drive imaging, and data analysis to evaluate potential unauthorized network activity.

COMPUTER SKILLS AND DATA-DRIVEN ANALYTICS: Used computer applications and operating systems to gather and analyze data in support of assignments. Created a variety of reports, spreadsheets, memorandums, and other written products and made oral presentations. Created flow charts and graphics to convey complex data-driven information in easily understood formats to audiences with varying levels of understanding of the topic.

●Worked independently preparing technical documentation such as charts, graphs, and other visual aids, analyzing technical and program information.

USED COMPUTER APPLICATIONS AND SOFTWARE to practice administering a cyber security program for an organization to ensure the security and integrity of data networks. Produced a wide variety of materials and conducted credible research outlining potential system threats. Prepared recommendations and presentations to support project decisions utilizing appropriate communication skills. Applied Information Technology methods and procedures for documenting resolutions and maintaining problem resolution databases.

DEMONSTRATED EFFECTIVE COMMUNICATION: Demonstrated the ability to communicate clearly when speaking by presenting facts, issues, and positions that conveyed the intended information with the appropriate diplomacy and emphasis. Possess knowledge of locating and selecting the most appropriate guidelines and procedures for application. Prepared a wide variety of communications, both orally and in writing, for a variety of audiences on complex concepts, conveying information in plain language using graphical aids to ensure collective understanding.

EDUCATION:

Prince George’s Community College, Largo, MD

Associate of Arts Major: Computer Information System Security

JOB-RELATED TRAINING:

●Forklift, Hazmat, Privacy Training: Provided by DOJ Office of Privacy and Civil Liberties, DOJ Cybersecurity Awareness Training 2021

LICENSES:

●Forklift License

ADDITIONAL INFORMATION:

Awards:

●Perfect Attendance Award for 2018 and 2019, Employee of the month for JANUARY 2021 by the DOJ.

ADDITIONAL WORK EXPERIENCE:

1998 – 2005, WAREHOUSE SPECIALIST, CACI, Manassas, VA

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