OBJECTIVE:

I am retired, seeking part-time employment in Berks County, supporting companies that offer customer or Human Services.

SKILLS IN:

Working independently,

Human Services, Education, Customer Service

MicroSoft

Adventure Education and Team Building

Supervision, leadership, communication

Carpentry and Plumbing

Outdoor skills and hobbies: hiking, climbing, kayaking, photography, and cycling

EXPERIENCE:

Customer Service Associate, Lowe’s Home Center 10/2018 - present

Hamburg, PA

I report to my Supervisor: opened and closed the plumbing department, four times weekly (including weekends); performed safety checks of the department, meet customer’s needs, including special orders; maintained a safe and clean environment for customers and staff; assisted staff with other departmental needs; was involved with weekly trainings, and including power equipment and usage.

Manager On Duty, Ozzy’s Family Fun Center 02-201*-**-****

Leesport, PA

I reported to the General Manager and CEO: opened and closed the facility, three times weekly (Wed PM, Fri PM and Saturdays); located staffing when absences were reported; maintained cash in four registers, z’d-out registers at closing, counted drawers and cash after closing; greeted and serviced customers with sales of entertainment products/packages; maintained a safe and clean environment for customers and staff; assisted with seasonal changes of equipment and offerings; assessed and appraised staffing; maintained the operations of games, gear and facility elements.

Supervisor, CrossWalk at Calvary / Dayspring Homes, Inc. 05/2011 – 03/2020

Reading, PA

CrossWalk at Calvary: Adult Training Program - Reading, PA

Facilitated daily, weekly and yearly programming, scheduling and budget for adults with intellectual developmental disabilities. Set schedules, wrote monthly, quarterly reviews and annual reports for 30 adults with Intellectual Developmental Disabilities (IDD); oversaw staff meetings and training for twelve full and part-time instructors, to meet the needs and aspirations of adults and family members for life skills, recreational, and vocational experiences.

Seasonal Adventure Group Facilitator, The Adventure Network, Inc. 06/1999 – 8/2013

Chalfont, PA

Facilitated team building, problem solving, and confidence building skills to children, youth,

college-aged, and adults on confidence courses, as well as high ropes courses.

Job Developer, Educational Data Systems, Inc. 09/2006 - 04/2011

Reading, PA

I familiarized myself and developed relationships and databases of Reading area employers, with whom my job-seeking clients would match and succeed, with employment; was involved with supportive services for clients to ensure job readiness and employment retention; followed up with the status of employers and employees.

Aquatic Instructor, Aquabilities 07/2005 - 07/2006

Birdsboro, PA

Trained by Aquabilities and taught thirty-nine students per week in aquatic safety and swimming skills.

Residential Carpenter, Shirey Construction Company 09/1999 - 05/2005

Honey Brook, PA

Construction team worker and leader (including estimates): indoor and outdoor work (wood trim, flooring, setting doors/windows, framing, drywall, tiling, painting, basic electrical and

plumbing; roofing, siding, masonry and painting) with remodeling and new construction.

Instructor & Director, New Life Youth and Family Service 05/1977 - 08/1999

Schwenksville, PA

Instructor: remedial reading and math teacher; voc-tech (Graphic Arts teacher);

Occupational Skills Training Director: curriculum development, staff training/evaluating, student discipline, oversaw transportation department.

EDUCATION:

West Chester University 09/1980 - 08/1986

West Chester, PA

Master’s degree

Major: Elementary Education

Philadelphia College of Bible 07/1975 - 05/1978

Philadelphia, PA

Bachelor's degree

Major: Bible / Social Work

Delaware Valley College of Science and Agriculture 09/1973 - 05/1975

Credits Earned: 60

Doylestown, PA

Major: Horticulture and Agronomy (transferred after two years to pursue social work)

Andrew Jackson High School 09/1969 - 05/1973

Jamaica, Queens, NYC, NY

High school graduate (College Bound Program)

CERTIFICATIONS AND LICENSES

American Red Cross First Aid / CPR / AED Trainer Issued: 06/2016

Expired: 06/2020

Permanent Professional Teaching Certificate issued by Commonwealth of Pennsylvania

Issued: 03/1985

Expires: 03/2084

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