Collections, Data Entry, Medical Office, Customer Service, Insurance D
Resume:
Vickie Sinkel
Anderson, SC *****
*************@***.***
Skills
Proposal writing
Event coordination
Brand management
Capital improvement planning
Experience
January 2018 - April 2023
Deals on Wheels Auto Sales - Anderson, SC
Office Manager
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed files and records to obtain information and respond to requests.
Resolved customer inquiries and complaints requiring management-level escalation.
February 2014 - December 2017
BB & T Bank - Greenville, SC
Mortgage Specialist
Verified income of borrower and gathered credit information.
Approved mortgage loans by examining applications and supporting documentation.
Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
Defined repayment terms to consumers and educated on default consequences.
January 2010 - December 2017
Medshore Ambulance Service - Anderson, SC
Business Office Supervisor
Monitored accounts receivable, advising of delinquencies or other account irregularities.
Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
Directed and oversaw office personnel activities.
Liaised with leadership to oversee and execute financial, budget and contractual matters.
Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Reviewed metrics to determine integrity of qualitative data input.
March 1997 - December 2009
Household Finance - Anderson, SC
Branch Sales Manager
Drove branch revenue by [Percentage]% through implementing [Initiative].
Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
Managed branch sales, customer service, finances and record keeping.
Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy.
Led team to exceed [Timeframe] sales goals and deliver products and services on time and fully compliant with customer requirements and corporate standards.
Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
Interviewed, hired and developed team of [Number].
Resolved customer complaints to maintain high level of satisfaction.
Managed $[Amount] sales portfolio.
Resolved customer complaints regarding sales and service.
Enhanced sales volume through skilled support to both new and inactive customers.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Supported sales team members to drive growth and development.
Prepared budgets and approved budget expenditures.
Oversaw regional and local sales managers and staff.
Developed and significantly grew assigned territory [Number]% within first year.
Med Shore Ambulance - Anderson, SC
Business Office Supervisor
Education and Training
May 1992
Forrest College Anderson, SC
Business Law - Accounting
Tri- County Tech Anderson, SC
Some College (No Degree) Data Processing
Activities and Honors
Sinkel
Member, Alumni Association
Member, Small Business Association (2008 - present)
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