Maria Cruz

Service Coordinator

Philadelphia, PA 19145

adwncg@r.postjobfree.com

+1-215-***-****

Willing to relocate to: Delaware County, PA

Authorized to work in the US for any employer

Work Experience

Recruiter Health Care

Professional Care Match - Philadelphia, PA

November 2021 to Present

Reviewing applications, interviewing candidates and onboarding . Matching Professional caregivers with clients for the live - in and hourly care assignments. Providing support to other operations team members, providing support to the on - call team and anything that is required to ensure quality care for the clients. Client Services Manager

BAYADA Home Health Care - Philadelphia, PA

January 2019 to May 2021

Answering calls, scheduling, giving support to the agency during after hours, nights and weekends. Solving problems and issues maintaining emergencies by coordinating clinical issues with on - call nurse. Taking call outs and filing schedules so that clients receive services . Documenting all call outs . Processing hospital referrals . Giving support to HHA / CNA staff including RN on duty. Documenting complaints from clients and daily reporting to office staff. Coordinating Home Health Care services during non - business hours for the clients. Report end of shift census of calls. Service Coordinator Supervisor

Comhar Visiting Nurses - Philadelphia, PA

August 2006 to August 2016

Summary of positions involves recruiting, evaluating, hiring, and supervising Home Health Aides / C.N.A. Staff. Skill

matching their qualifications to meet the needs of our clients. Schedule agency Therapist visits PT/OT based on authorizations approved. Work closely with Clinical Director, RN Staff, utilizing interpersonal communication skills to

facilitate customer service calls. Handled all phases of processing Intake calls including assigning cases to RN /

PT/OT/C.N.A. Staff. Counsel staff on policies and procedures and take corrective action including imposing discipline.

Participating in agency on call responsibility. Conducted quality control activities including telephone checks and clients

satisfaction surveys. Participated in agency audits as needed. Responsible for all Intake calls, assigning services needed such as Home Care, RN, OT, PT, Skill and non skill services. Processing applications and approvals for services within the community. Responsible for on call duty during weekends and evenings. Keeping positive relationships with Family members and clients in all open cases, assuring clients are receiving care needed, requested, and approved. Continuous solving problems and issues as needed to provide the best care for our clients.

• Office Manager

Comhar Inc - Philadelphia, PA

January 2001 to August 2006

Successfully manage the daily operations of a demanding large Mental Health Agency. Efficiently directed the office support staff

activities including staff training and supervision, activity and task scheduling, management and improvement of internal processes, implementation of policies and procedures, and general office duties. I am a results driven

manager who interacts effectively with a diverse group of people. I worked with a great team of individuals and together we successfully adhere

to the policies and procedures of our unit while building a rapport with our consumers . Net working daily with other agencies such as VA Medical Center, PCA, DHS. Discharge planners. Familiar with Medicare Regulations,

Hipaa policies, participated in yearly audits from Medicare, PCA. Education

Certificate in Office Administration

Philadelphia Training Center - Philadelphia, PA

September 1980 to January 1982

High school diploma or GED in Office Administration South Philadelphia High School - Philadelphia, PA

September 1972 to June 1976

Skills

• CUSTOMER SERVICE (10+ years)

• RECRUITING (10+ years)

• MEDICAL RECORDS (10+ years)

• Sams (10+ years)

• HCSIS (10+ years)

• Medicaid

• Home Health

• Front Desk

• Medicare Guidelines (10+ years)

• Bilingual Spanish (10+ years)

• Riversoft (10+ years)

• Bilingual

• Home Care

• Client Service

• Homecare

• Mailing

• HIPAA

• Medical Terminology

• Insurance Verification

• Medical Receptionist

• Medical Office Experience

• Training & Development

• Medical Billing

• Conflict Management

• Medical Coding

• Medical Scheduling

• EMR Systems

• Patient Care

• ICD-10

• Triage

• Administrative Experience

• ICD-9

• Experience Administering Injections

• CPT Coding

• Office Management

• Management

• Supervising Experience

• English

• Laboratory Experience

• Hospital Experience

• Phone Etiquette

• Time management

• Office manager experience

• Microsoft Office

• Quality Assurance

• Employee Orientation

• Caregiving

• Microsoft Excel

• Case management

• Office experience

• Spanish

• Documentation review

• Nursing home experience

• Typing

• HR sourcing

• Human resources

• Communication skills

• Interviewing

• HRIS

Certifications and Licenses

MENTAL HEALTH FIRST AID

June 2012 to June 2015

Helping individuals with Mental Health Issues such as Bipolar, Depression, Anxiety, Schizophrenia, including Addiction.

Professional In Human Resources

Assessments

Customer Focus & Orientation — Expert

August 2020

Responding to customer situations with sensitivity Full results: Expert

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Electronic health records: Best practices — Completed March 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Bilingual Spanish and English (10+ years), Insurance Verification (10+ years), Conflict Resolution (10+ years), Time

Management (10+ years), Self Starter (10+ years), Data Entry (10+ years), Customer Service (10+ years), Event Planning

(5 years), Hiring (10+ years), Inventory Control (10+ years), Medical Terminology (10+ years), Networking (10+ years),

Negotiation (10+ years), Office Management (10+ years), Recruiting (10+ years), Training (10+ years), Windows (10+

years), Electronic Medical Records (9 years), Electronic Health Records (9 years), Medical Billing (10+ years), Excel (5

2:45 PMyears), Medical Records (10+ years), Strong Leadership Skills

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