Salesforce Administrator Admin

Shilpa Kandula

E-mail: adwncd@r.postjobfree.com Phone: 470-***-****

Summary:

Out of 5 years of experience in IT around 3 years of experience in Salesforce which involves administration.

Experiences in SFDC Administrative tasks like creating Profiles, Permission Sets, Field level securities, Roles, Users, Page Layouts, Record Types, Custom objects, etc.

Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases.

Experience in Data Migration using Import Wizard, Excel Connector, and Workbench.

Proficient in creating various Reports (summary reports, metric reports, pie charts, dashboards, and graphics), Report Folders, and Dashboards.

Expertise in using declarative features like validation rules, workflows, approval processes, dynamic approval processes, and sharing rules automation for satisfying complex business process automation.

Experience in understanding business requirements to design the required entities like custom objects, creating the relationships, and junction objects.

Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of the organization.

Hands-on experience in effectively managing all the organization’s security-related issues such as Session Management, Login History, Login Access Policies, Reset Passwords, Grant Account Login Access, Reset Security Token, and View Setup Audit History.

Strong understanding of business processes, excellent Communication and interpersonal skills with the ability to work well in a dynamic team environment, enthusiastic and highly committed to the growth and success of the organization.

Fast learner, self-starter, goal-oriented, productive, and conscientious worker.

Possess a good work ethic and a high level of integrity.

Education:

Bachelor of Technology in Computer Science, Acharya Nagarjuna University, India (May 2009)

Certifications:

Salesforce Certified Administrator Certificate ID# 22898815

Salesforce Platform Developer - I Certificate ID# 22966562

Technical Skills:

Salesforce Tools

salesforce.com, Salesforce Administrator, Force.com Explorer, SOQL/SOSL Queries, Force.com Data Loader, Force.com Platform (Sandbox and Production).

Programming Languages

Java, C

Web Technologies

HTML, CSS, JavaScript, JSON

Databases

MySQL, Oracle 11g/12c

Operating Systems

MS Windows, Mac OS-9/10

Professional Experience:

Client: Omnidian, WA Date: Sep 2020 – Till date

Role: Salesforce Administrator

Responsibilities:

Interacted with Business Team members to gather and document Project requirements.

Administered the salesforce.com instance. Involved in creating users, Profile, defining page layouts, and workflows.

Created new custom objects and relationships, custom fields, record types, page layouts, custom labels, custom settings, and custom tabs to better suit the organization's business needs.

Worked on various Salesforce Admin tasks like setting up Permission sets, User Profiles, Email Templates, and Validation Rules, etc.

Created Picklists, Multi-Select Picklists, and set up dependencies between Picklists to eliminate any possible inaccurate and inconsistent entry of data by the end-user

Migrated data from existing systems to the SF database using Data Loader/workbench.

Created various Reports for the Business Development Program.

Configured and used Dashboards and Dashboard components as requested by Business users.

Deployed metadata between different sandboxes using Change Sets.

Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Marketo, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTM, Apex Data Loader/Workbench.

Client: Caprus IT, Bangalore, India Date: May 2010 – Aug 2012

Role: Systems Quality Analyst

Redesign the Career web application. The redesign includes front-end design changes as well as enhancement in the internal structure of the data flow for a better user experience. New features like searching jobs using maps, and job searches are to be added in the new release. The application to be developed also for the mobile device is assigned to test the tab "Careers" which has different other tabs which include the number of stories, videos, and searching a different location.

Responsibilities:

Performed a detailed analysis of the requirements for designing the test cases and any Ambiguities in the requirements/documents were resolved with the BA and SMEs.

Performed Product testing for checking the functionality of the application.

Responsible for creating the Test plan and the Test cases.

Generate Test Data for positive and negative test scenarios.

Tracked the test cases and defects using Quality Center (QC)

Worked closely with the development team to get the QA activities done effectively.

Presented weekly/daily status reports & Test Metrics using Quality Center.

Responsible for providing the daily testing status.

Worked in Agile methodologies.

Performed smoke testing of the application.

Drafted test strategies, test plan cases, and test scripts for the installation, GUI, functional, Security, Recovery, performance, and integration testing for multiple software releases.

Performed tests for Functionality, GUI and Backend.

Performed database validations by writing SQL queries to ensure that the database functions are as required.

Environment: Quality Center, SQL, Windows XP, Linux, Load Runner, XML.

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