Roxanne Millan
MEDICAL BILLING SPECIALIST
Germantown, MD 20874
********@*****.*** - 914-***-****
Bilingual (Spanish/English) medical billing and coding specialist with over 4 years' billing customer Service
experience in fast-paced, team-based environment. Trained in ICD-coding, medical terminology, data entry, etc. Familiar with various computerized coding programs and electronic health records.
Insurance terminology Medicare Integra Partners
HIPAA Medicaid CPR+
Electronic Health Records Private insurance Epaces MS Office Billing/coding software
WORK EXPERIENCE
MEDICAL BILLING SPECIALIST
Crossroads Surgical Supplies DME - White Plains, NY - 2017-11 - 2018-09
Medical Billing. Reviewed patient records, identified the medical codes and created invoices for billing purposes; posted payments and collections; assessed patients and documented their medical histories; managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients; facilitated timely check-in by greeting visitors and establishing the purpose of their visit; reviewed documentation for compliance with requirements and accuracy of information; created and maintained computerized record management systems to record and process data and generate reports.
• Customer Service. Provided elevated customer experience to generate a loyal clientele; described [Product or service to customers and accurately explained details and care of merchandise; supported customers and fielded questions regarding merchandising and pricing; assisted customers promptly and politely, in person and via telephone. Maintained cleanliness and presentation of stock room and production floor; directed calls to appropriate individuals and departments; communicated with vendors regarding back order availability, future inventory and special orders. MEDICAL BILLING SPECIALIST
Doctor's United - White Plains, NY -
2015-05 - 2017-10
Medical billing. Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients; collected and processed co-payments and out-of-pocket charges; posted payments and collections on a regular basis; reviewed patient records, identified the medical codes and created invoices for billing purposes; assessed patients and documented their medical histories; completed all daily living tasks to enhance the quality of life of elderly patients.
• Medical Assisting. Obtained pre- and post-treatment vital signs and weight; scheduled and accompanied clients to medical appointments; measured patient pulse oximetry; maintained accurate records of patient care, condition, progress and concerns; performed clerical duties, such as word processing, data entry, answering phones and filing; entered patient, procedure and equipment into computer system; recorded patients' medical history, vital statistics and test results in medical records; maintained a clean, healthy and safe environment; tested and recorded blood glucose levels.
• Public Relations. Cultivated and maintained strong relationships with media outlets; secured media coverage for clients, company and specific campaigns; boosted Doctors United ratings by 100% through a targeted social media marketing campaign. EDUCATION
High school
Manhattan, NY
Associate in Computer Science
Touro College - Manhattan, NY
SKILLS
Excel, MS Word, Word, Medical Billing, Medical Coding, DME, Medical Insurance CERTIFICATIONS/LICENSES
BLS/CPR
2018-06 - 2019-06
ADDITIONAL INFORMATION
COMPUTER SKILLS
MS Word, Excel
Attention to Detail