Customer Service Tax Analyst

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LEYNA QUINONES

C: 817-***-**** E: adwnba@r.postjobfree.com A: Haslet, TX 76052

Tax Analyst / Human Resources Specialist / HRIS Coordinator Motivated and dedicated Tax Specialist with 2 years of experience in tax preparation, auditing, planning, and customer service. I am well-versed in leveraging my technical expertise to assist clients with their tax-related concerns and provide customized solutions. My experience in tax preparation, tax audit support, and tax planning, combined with my ability to provide administrative support to staff and clients, make me a valuable addition to your team. In addition to personal tax returns, I also have experience in completing Small Business returns and Partnership returns. I have successfully passed all three Special Enrollment Exams from the IRS and currently awaiting an Enrolled Agent license. As a Human Resources Specialist and Military Veteran with 8 years of proven experience in the United States Navy, I have a comprehensive background in employee support, training and development, and policy implementation I have managed organizational assets valued over $2.5M while exceeding the expectations of senior leadership and have worked both independently and in multicultural teams of 30+ in dynamic, fast-paced environments. In addition, I possess excellent skills in data analysis, reporting, and HR administration, which allows me to effectively manage and support tax-related operations. Areas of Expertise/Software Exposure include:

Tax Preparation

Tax Planning & Research

IRS Procedures & Forms

Tax Accounting Principles

Tax Laws And Regulations

Financial Analysis

Financial Accounting

Resource Management

Personnel Administration

Employee Development

Stakeholder Management

Process Improvement

HRIS Technologies

Data Analysis

Auditing

Microsoft Office Suite

GoogleDocs, Outlook,

Dropbox

Customer Service

Program Management

Problem Resolution

Communication Skills

Detail-oriented

Team Leadership

PROFESSIONAL EXPERIENCE

Tax Analyst – H&R Block Nov 2021 – Present

Key Responsibilities & Achievements:

Assisted clients across the United States in filing their taxes online and preparing personal tax returns.

Utilized detailed questions to help clients have the lowest tax liability legally possible.

Processed client loans and provide tax audit support and tax planning assistance.

Completing Small Business returns and Partnership returns.

Offered administration support to staff and provided excellent customer service to clients. HRIS Coordinator – Harrah Casino Oct 2019 – May 2021 Key Responsibilities & Achievements:

Organized and maintained all department operation-related files and records, including new hire paperwork, termination, transfers, and unemployment claims, ensuring they were up-to-date and accurate.

Conducted audits and submitted all HRSC data, adhering to strict confidentiality protocols to safeguard sensitive information.

Processed all transactions with precision and collaborated with payroll to maintain consistency throughout the organization.

Generated HRIS reports and prepared customized reports upon request, providing comprehensive insights to help inform decision-making.

Served as a central point of contact for employees and candidates, directing HR-related calls to the appropriate individual or department.

Offered guidance and counsel to managers and employees on staffing policies and procedures, ensuring compliance and consistency across the organization.

United States Navy Various Locations Jul 2007 – Dec 2015 Human Resources Specialist

Key Responsibilities & Achievements:

Supervised and led 25 diverse personnel, delivering quality support across all company departments. LEYNA QUINONES Page 2

Demonstrated adept resource management and coordination through Career Development Boards and a database for tracking qualifications and training of 200+ employees.

Conducted 300+ hours of technical and hands-on employee training resulting in 30 personnel qualified.

Ensured regulatory compliance with employee health assessments and medical record reviews, increasing mission readiness by 25% through personnel request organization across multiple worksites.

Coordinated multiple successful employee events, engaging vendors and special speakers resulting in volunteer hours and ticket sales for the organization.

Human Resources Assistant

Key Responsibilities & Achievements:

Successfully led a manpower realignment and transfer of 150 personnel, resulting in 100% accuracy of re-enlistments, extensions, and pay issues, earning a Letter of Appreciation from executive leadership.

Managed a monthly budget to conduct employee recognition events, presenting plaques to superior performers, resulting in improved organizational climate, morale, and unit cohesion.

Planned and executed multiple cultural diversity awareness events for employees as Chairperson of the Multicultural Committee, emphasizing cultural contributions to Navy heritage.

Awarded the Navy & Marine Corps Achievement Medal for overseeing the transfer of company vehicles and government equipment across the country with zero mishaps or clerical errors. Personnel Program Administrator

Key Responsibilities & Achievements:

Managed personnel files for 44 employees and ensured accuracy and consistency of 10 Standard Operating Procedures for 3 departments

Implemented a record tracking system to locate over 70 missing personnel records and established a program for managing safety equipment, processing 100+ requests

Supervised specialty pays and allowances for 175 part-time personnel and managed housing and meals for out-of-area employees

Conducted audits on over 450 records in preparation for annual inspections, resulting in recognition for "outstanding records" from the lead inspector and a passing inspection score. SPECIALIZED TRAINING

OSHA 30-hour certification

Operational Stress Control & Readiness Team Member

Employee Financial Counseling Specialist Training

Corporate Level Auditing Qualification

Workmen’s Compensation Coordinator

Medical Administration Course

NOTABLE AWARDS

Navy & Marine Corps Achievement Medal (2)

Military Outstanding Volunteer Service Medal

Junior Sailor of the Year 2014

Sailor of the Year 2014

Community Service Award, City of Fort Worth

Volunteer Appreciation Award, Special Olympics

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