Professional services, operations and human relations senior manager
Resume:
JASON A. GREEN
*** ****** *****, **********, ** *5243
412-***-**** ***********@*******.***
EMPLOYMENT HISTORY
Williams Lea, Wheeling, WV –Senior Account Director, September 2022 – April 2023
Global manager of outsourced employees to one large law firm client, including 125 domestic employees as well as foreign employees in England and Hong Kong
Managed onsite operations, including front of house, mail and office services
Manager offsite operations, including billing, marketing and creative and administrative support
Built relationships with numerous stakeholders at the firm, working collaboratively to solve problems. Sechler Law Firm, Cranberry Township, PA – Firm Administrator, February 2022 – July 2022
Oversaw the day-to-day operations of the firm, following the Entrepreneurial Operating System (EOS)
Provided leadership, vision and direction with strategic planning and goal setting
Oversaw human resources issues and initiatives, including hiring, employee relations, and the review process
Monitored financial metrics, including cash flow, sales and expenses H2R CPA, Green Tree, PA -- Chief Operating Officer, February 2020 – January 2022
Oversaw the day-to-day operations of the firm
Provided leadership, vision and direction with strategic planning and goal setting
Oversaw all human resources issues and initiatives, including hiring, employee relations, onboarding, performance reviews and salary adjustments
Coached and mentor administrative and professional staff
Oversaw IT initiatives, including investments in new technology
Managed integration issues stemming from a recent merger
Established and monitor the firm budget
Worked with partners to establish billing rates for each professional
Handled facilities issues, including working with landlords and vendors
Created reports to monitor metrics, including utilization, billable hours, collections and time-entry compliance.
Monitored billing, collections and utilization to ensure receipts are captured and timekeepers remain profitable
Acted as the voice of the firm via frequent employee communications
Planned and coordinate social functions for the firm, including a summer party and golf outing
Maintained up-to-date knowledge of best practices in firm management through study and professional development Jackson Lewis P.C., Pittsburgh, PA -- Office Administrator, April 2018 – February 2020
Managed the day-to-day operations for several regional offices, working closely with the managing partner of each office
Supervised more than 30 staff members, including paralegals, secretaries and clerks
Provided leadership vision and direction to streamline processes and improve efficiency
Recruited and hired all staff and conduced orientation and onboarding for all new hires
Worked with Firm leadership on strategic initiatives
Monitored budgets for each office to ensure revenues and expenses were in line with projections
Reviewed accounts receivable and worked with attorneys on collections issues
Managed facilities issues, including an office expansion project
Oversaw the review process for each office and conducted all staff reviews
Shared ideas and provided support for other office administrators at the firm
Maintained up-to-date knowledge of best practices in firm management through study and professional development Buchanan, Ingersoll & Rooney P.C., Pittsburgh, PA -- Attorney Integration Manager, October 2016 – March 2018
Worked with a variety of stakeholders, ensuring all pre-hire issues were handled before a new attorney arrived
Worked with all new attorneys to ensure cultural fit and financial success
Analyzed financial metrics to see whether attorneys were hitting revenue targets
Regularly consulted with c-suite executives on a variety of projects
Examined successes and failures to see what strategies worked and where improvements could be made
Developed new procedures so attorneys could be more successful more quickly
Performed exit interviews to see where improvements could be made Eckert, Seamans, Cherin & Mellott, LLC, Pittsburgh, PA Manager of Conflicts and Client Intake, November 2007 – October 2016; Project Attorney, March 2007 – November 2007
Developed the department from the ground up, creating initial policies, procedures and workflows
Managed staff of three and made all hiring decisions
Evaluated and oversaw projects from initial research and assessment phase through transition to management and implementation
Adapted policies, procedures and workflows as the organization grew and business needs changed
Taught, coached and mentored individuals in multiple offices to achieve maximum capabilities and developed training materials to supplement instruction
Communicated clearly and persuasively, both orally and in writing, to internal and external audiences
Managed departmental budget, submitted budget reports and projected costs of changing needs
Motivated and managed reluctant, eager, experienced and inexperienced contributors to departmental and organizational mission
EDUCATION
Tennessee Technological University, Cookeville, TN
MBA with a Human Resources concentration, August 2019 Duquesne University School of Law, Pittsburgh, PA
Juris Doctor, June 2006
University of Pittsburgh at Johnstown, Johnstown, PA
Bachelor of Arts, Journalism, April 1994
BAR ADMISSION
Pennsylvania, October 2006; West Virginia, October 2007 PUBLICATION
Co-Author: Are Millennials More Likely to be Abusive Supervisors? Green, J., & Timmerman, T., (2021). SAM Advanced Management Journal, 86(2),5-14. http://doi.org/10.52770/EARB3062 COMMUNITY INVOLVEMENT
Friends of Mount Lebanon Percussion, Mount Lebanon, PA
Co-President, July 2021 - present
Allegheny County Bar Association, Pittsburgh, PA
Member. 2006 - present
Vice Chair, Non-Practicing Attorneys and Legal Professionals Committee, 2015 – 2019 Mt. Lebanon youth recreation, Mt. Lebanon, PA, 2009 –2019
• Coach baseball, soccer, softball and basketball youth leagues Temple Emmanuel, Mt. Lebanon, PA
Co-Treasurer, 2016 – 2019
Member, Board of Trustees, 2012 – 2016
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