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Professional services, operations and human relations senior manager

Location:
Pittsburgh, PA
Posted:
April 21, 2023

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Resume:

JASON A. GREEN

*** ****** *****, **********, ** *5243

412-***-**** adwn9m@r.postjobfree.com

EMPLOYMENT HISTORY

Williams Lea, Wheeling, WV –Senior Account Director, September 2022 – April 2023

Global manager of outsourced employees to one large law firm client, including 125 domestic employees as well as foreign employees in England and Hong Kong

Managed onsite operations, including front of house, mail and office services

Manager offsite operations, including billing, marketing and creative and administrative support

Built relationships with numerous stakeholders at the firm, working collaboratively to solve problems. Sechler Law Firm, Cranberry Township, PA – Firm Administrator, February 2022 – July 2022

Oversaw the day-to-day operations of the firm, following the Entrepreneurial Operating System (EOS)

Provided leadership, vision and direction with strategic planning and goal setting

Oversaw human resources issues and initiatives, including hiring, employee relations, and the review process

Monitored financial metrics, including cash flow, sales and expenses H2R CPA, Green Tree, PA -- Chief Operating Officer, February 2020 – January 2022

Oversaw the day-to-day operations of the firm

Provided leadership, vision and direction with strategic planning and goal setting

Oversaw all human resources issues and initiatives, including hiring, employee relations, onboarding, performance reviews and salary adjustments

Coached and mentor administrative and professional staff

Oversaw IT initiatives, including investments in new technology

Managed integration issues stemming from a recent merger

Established and monitor the firm budget

Worked with partners to establish billing rates for each professional

Handled facilities issues, including working with landlords and vendors

Created reports to monitor metrics, including utilization, billable hours, collections and time-entry compliance.

Monitored billing, collections and utilization to ensure receipts are captured and timekeepers remain profitable

Acted as the voice of the firm via frequent employee communications

Planned and coordinate social functions for the firm, including a summer party and golf outing

Maintained up-to-date knowledge of best practices in firm management through study and professional development Jackson Lewis P.C., Pittsburgh, PA -- Office Administrator, April 2018 – February 2020

Managed the day-to-day operations for several regional offices, working closely with the managing partner of each office

Supervised more than 30 staff members, including paralegals, secretaries and clerks

Provided leadership vision and direction to streamline processes and improve efficiency

Recruited and hired all staff and conduced orientation and onboarding for all new hires

Worked with Firm leadership on strategic initiatives

Monitored budgets for each office to ensure revenues and expenses were in line with projections

Reviewed accounts receivable and worked with attorneys on collections issues

Managed facilities issues, including an office expansion project

Oversaw the review process for each office and conducted all staff reviews

Shared ideas and provided support for other office administrators at the firm

Maintained up-to-date knowledge of best practices in firm management through study and professional development Buchanan, Ingersoll & Rooney P.C., Pittsburgh, PA -- Attorney Integration Manager, October 2016 – March 2018

Worked with a variety of stakeholders, ensuring all pre-hire issues were handled before a new attorney arrived

Worked with all new attorneys to ensure cultural fit and financial success

Analyzed financial metrics to see whether attorneys were hitting revenue targets

Regularly consulted with c-suite executives on a variety of projects

Examined successes and failures to see what strategies worked and where improvements could be made

Developed new procedures so attorneys could be more successful more quickly

Performed exit interviews to see where improvements could be made Eckert, Seamans, Cherin & Mellott, LLC, Pittsburgh, PA Manager of Conflicts and Client Intake, November 2007 – October 2016; Project Attorney, March 2007 – November 2007

Developed the department from the ground up, creating initial policies, procedures and workflows

Managed staff of three and made all hiring decisions

Evaluated and oversaw projects from initial research and assessment phase through transition to management and implementation

Adapted policies, procedures and workflows as the organization grew and business needs changed

Taught, coached and mentored individuals in multiple offices to achieve maximum capabilities and developed training materials to supplement instruction

Communicated clearly and persuasively, both orally and in writing, to internal and external audiences

Managed departmental budget, submitted budget reports and projected costs of changing needs

Motivated and managed reluctant, eager, experienced and inexperienced contributors to departmental and organizational mission

EDUCATION

Tennessee Technological University, Cookeville, TN

MBA with a Human Resources concentration, August 2019 Duquesne University School of Law, Pittsburgh, PA

Juris Doctor, June 2006

University of Pittsburgh at Johnstown, Johnstown, PA

Bachelor of Arts, Journalism, April 1994

BAR ADMISSION

Pennsylvania, October 2006; West Virginia, October 2007 PUBLICATION

Co-Author: Are Millennials More Likely to be Abusive Supervisors? Green, J., & Timmerman, T., (2021). SAM Advanced Management Journal, 86(2),5-14. http://doi.org/10.52770/EARB3062 COMMUNITY INVOLVEMENT

Friends of Mount Lebanon Percussion, Mount Lebanon, PA

Co-President, July 2021 - present

Allegheny County Bar Association, Pittsburgh, PA

Member. 2006 - present

Vice Chair, Non-Practicing Attorneys and Legal Professionals Committee, 2015 – 2019 Mt. Lebanon youth recreation, Mt. Lebanon, PA, 2009 –2019

• Coach baseball, soccer, softball and basketball youth leagues Temple Emmanuel, Mt. Lebanon, PA

Co-Treasurer, 2016 – 2019

Member, Board of Trustees, 2012 – 2016



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