Norma Salas Meaker

Winter Haven, FL *****

Cell: 813-***-****

Email: adwn9h@r.postjobfree.com

PROFESSIONAL SUMMARY

* + year’s Administrative and Data Entry experience.

50+ WPM.

Scheduled meetings, updated Outlook Calendars, reserved conference rooms and telephone conference/video conference.

Well organized with good time management skills.

Exceptional customer relationships; easily establishes trust and rapport with public demonstrating good listening skills and compassion.

Capable of establishing business contracts with corporate clients & corporate travel establishments.

Excellent Professionalism and communication skills.

24 Hours notice for interviews

PROFESSIONAL EXPERIENCE

The Results Companies 3/2017 to present

Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner.

Responds to callers via telephone while meeting all corporate guidelines and performance standards

Maintains current and ongoing product knowledge post training in order to provide:

Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores

Education of new members and re-education of existing members regarding health plan procedures and benefits

Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures.

Ultimate Staffing Services – Temporary Position

Health Plan Services

Data Processor - Blue Cross, Blue Shield of CA Nov. 2016 to Dec. 2016

Process data information and updated on Health, Dental PPO, Dental Ped for members coverage in California.

Created new coverage and terminated coverage members. Determined if member are due a refund.

Updated new coverage for member when they request a change of coverage for new dependent.

American Integrity Insurance - Temp Sept 2016 to Oct, 2016

Customer Service Agent

Provide customers with enhanced service in the placement and maintenance of residential property insurance.

Responds to all manners of inquire and questions from agents, customers and internal departments.

Provided agents and insured customer’s accurate information. Researches and resolves issues.

Answers calls professionally and expediently.

Provided administrative, general office and clerical services as required.

Maintains the superior level of customer service.

Page 2

Courtesy Hyundai April 2016 to Aug 2016

Administrative Assistant PT

Respond to incoming phone calls and delegate as needed using the switchboard.

Greet and meet incoming customers, and continue to proved excellent customer service

Provide various administrative support as it pertains to the store

Process payment for deposit, debit, credit, checks and cash.

Excellent customer service skills and able to maintain a professional image and demeanor

Ability to multi-task in a fast paced environment

7Strong computer and phone skills (MS Outlook, Internet)

Always have a positive attitude

Following up with leads via phone and email

Communicating with all clients

Scanning and Filing

Bi-lingual

Sears Home Services In-Store Marketing October 2007 - July 31, 2015

Administrative Assistant

Scheduled meetings, updated Outlook Calendars, reserved conference rooms and telephone conference/video conference.

Scheduled travel arrangements.

Prepares expense reports for Managers and Field Marketing Managers.

Productivity Report for Reviews - Supervisors will call for 30 to 90 days review for their employees etc., routine data for processing by a computer (Productivity Reports, Appointment Detail Reports, Bonus Reports, Lead Status reports)

Managed and prepare daily Advertisement on job openings. Daily updates on Ad Tracking, spreadsheet and kept records on office budget expenses.

Did all research for Home Show/Festivals and Fairs to exhibit Sears Home Service product. Prepared drafts and typed correspondence and/or presentations to be sent to internal and external contacts.

Customer Service support includes answering daily phone average at least 150 daily calls from Area Managers and clients.

Verizon Business (Temp Position) May 2007 - August, 2007

Executive Administrative Assistant

Experience in working with senior level management and the ability to recognize the necessity for professionalism and confidentiality.

Flexibility and adaptability to various changing working conditions based on priorities.

Manage and maintain director's calendar in Outlook. Organize conference calls, travel itineraries, and assist in organizing regional meeting and special events.

Administrative support included answering phone calls, filing, and correspondence.

Prepare and process expense reports for project manager.

Project management included compiling information from multiple sources and drafting results.

Depository Trust Clearing Corporation (DTCC) June 2005 - November 2006

Administrative Assistant

Provided administrative support to 3 Directors and 3 Managers: Managed extensive daily telephone interaction with clients and staff, both international and domestic.

Provided clerical support in variety of areas including copying doc, filing, data entry, video conference, prepare presentation for meeting, gather information and reports for presentation.

Maintain inventory for office supplies, prepare purchase orders as needed.

Processed travel arrangement both domestic and international along with processing expense reports.

Processed claims for redemption and dividends on CCAS for principal interest owed to the company.

Page 3

EDUCATION

Berkeley College

Associate Degree - Business Administration/Accounting

Broker School Loan Processing

FHA, Conventional, VA Loans 2003 - Tampa Florida

Penn Foster Career School

Legal Secretary - On line course (April 2010 - Jan 2011) - Diploma

Technologies in the office

Filing techniques and records management

PC basics, keyboarding, and Internet basics

Ethics, professionalism, and risk management, Legal Office: Document Processing.

COMPUTER - MS Word, Excel, Outlook, PowerPoint, Access, Outlook.

Contact this candidate