MELISSA HALCOMB Bourbonnais, IL 217-***-**** adwn7o@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated and versatile operations leader in the healthcare industry with wide expertise in quality, strategy, and financial leadership. Known as a charismatic motivator of teams, able to build and sustain partnerships throughout the organization to advance and influence evolving priorities. Demonstrated success building and shaping high-performing teams to deliver results through collaboration, teamwork and innovative thinking. Areas of expertise include:

Operations Management Team Building & Leadership Strategic Planning

Employee Relations, DEI & Inclusivity Process Development & Improvement

Budget Planning & Management Change Management

OPERATIONS LEADERSHIP CAREER SUCCESS

RIVERSIDE HEALTHCARE, KANKAKEE, IL 2015 – PRESENT

Director Patient Access (January 2021 – Present)

As part of the Revenue Cycle Leadership Team, responsible for Patient Access Operations for health system.

In collaboration with Revenue Cycle Epic Education Team and other leaders, developed Revenue Cycle University education & training for all centralized and decentralized registration staff to ensure competency for the organization.

Centralized Patient Access teams include ED Triage/Admitting, Outpatient Scheduling, Call Center, Benefits & Authorizations and Outpatient Department. Indirect Access is equivalent to more than 300 FTEs across the organization (Ambulatory, Hospital-Based, and LTC). Partner with OD&L for organizational accountability with annual RCU/Access competency and training.

Collaborate with leaders across the organization to improve communication, processes, evaluate KPIs and influence change. Implemented KPIs for Call Center, Scheduling and Authorization teams.

Implemented EKRAN software with Information Security Team to improve productivity, measure performance and improve access to care.

Created a financial clearance role and policy for surgeries/procedures which has resulted in increased communication; decreased overall HB denials 25% YTD from 2021-2022 and auth related denials decreased by 10%.

Regional Practice Manager (December 2018 – January 2021)

Responsible for regional operations and strategic initiatives for RMG with oversight of primary care, multiple specialties, immediate care, oncology/infusion, and diagnostic services.

Directly oversaw a $15M+ annual budget while concurrently leading a 20-member clinical and administrative team.

Responsible for all performance management, quality and growth initiatives, including new service line development, change management, and strategic planning and execution.

Developed numerous best practice programs that transformed operations, boosted efficiency and impact, and streamlined internal processes, thereby increasing productivity and employee morale, among other deliverables.

Facilitated ongoing revenue growth by creating processes and efficient workflow strategies that improved health maintenance metrics for physicians, thereby increasing visit volume and overall revenue.

In partnership with organizational leaders, proudly led this location and its team and patients through the COVID-19 pandemic via a safety-first, proactive, hands-on, and transparent approach, including maintaining a 90%+ patient satisfaction rating.

Physician Recruiter (November 2015 – December 2018)

Oversaw physician recruitment team marketing strategy. Built and enhanced relationships with GME program coordinators and directors and conducted long-range planning to market organizational physician and advanced practice opportunities.

Spearheaded the development of a practice management lecture series to effectively introduce Riverside Healthcare to the market and attracted physicians and providers to the organization and opportunities they might otherwise have never heard of.

Leveraged industry best practice recruitment methods, including social media, to attract top talent.

Created, implemented, and analyzed recruitment goals and consistently outperformed expectations.

Educated physicians and staff on recruitment processes, best practices, market trends, compensation structures, and other relevant ROI-focused data.

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS, MULTIPLE SITES, IL 2015

Clinic Director

Held operational oversight of two federally qualified health centers (FQHC), including managing 20 clinical support staff and 8 physicians and advanced practice providers. Developed and implemented clinic processes and practices including: talent acquisition, quality improvement, employee training and development, credentialing requirements, and performance management.

Planned, managed, and supported school-based services during summer Head Start programming.

Played a key role in streamlining credentialing requirement processes for licensed clinical providers and support staff.

Recognized for consistently exceeding quality metrics, patient registration, and patient satisfaction goals.

Successfully increased access to providers by 50% during first three months of tenure.

PARKLAND PREPARATORY ACADEMY, MULTIPLE SITES, IL 2014 – 2015

Community Development Director

Directed new business development strategy for private schools throughout the Chicago, Northwest Indiana, and Southern Wisconsin markets. Direct report to Owner and CEO to collaborate, evaluate, and continuously improve business development, market growth, and other integral strategies.

Increased referral sources by 50% in target markets and 25% overall by capturing $850K+ in new revenue.

Sourced 7 of the company’s 15 new referral sources during tenure.

INDIAN OAKS ACADEMY (NEXUS), MANTENO, IL AND KANKAKEE, IL 2010 – 2014

Community Liaison, Behavioral Health Services at Riverside Healthcare(2013 – 2014)

Program Therapist (2011 – 2013)

Aftercare Coordinator (2010 – 2011)

IMPACT (FORMERLY- COMMUNITY BLOOD SERVICES OF ILLINOIS), URBANA, IL 2005 – 2010

Director, Recruitment & Marrow Program

Managed the operations of four blood donation centers and additional mobile collection sites, including overseeing a $6.3M+ annual budget, recruiting and managing teams, training and developing staff, and leading donor recruiting strategy.

Directly collaborated with the organization’s CEO to develop and support key initiatives and drive improvements.

Represented the organization with the Board of Directors and regulatory agencies, including the FDA.

Conceptualized, designed, and led the largest promotional marketing strategy in organizational history in partnership with a local media outlet, WIXY 100.3.

Increased brand awareness, blood center reputation, and annual donor collection rates by 15% year-over-year.

Frequent presenter at national-level conferences and other industry events.

Initially joined the company as a Donor Relations Coordinator and received two performance-based promotions culminating in a director role.

EDUCATION & CERTIFICATIONS

Master of Science Eastern Illinois University

Bachelor of Science in Business Eastern Illinois University

National Association of Healthcare Access Management (NAHAM) – Member (Conference Committee) and CHAM certified

Predictive Index Behavioral Assessment and Talent Optimization Training Certification

COMMUNITY ENGAGEMENT

Active Volunteer Community Non-profit Organizations & Causes

Contact this candidate