Tracy Jones

Hard working in Customer Service/Receiving/Merchandising/Packing

Vero Beach, FL 32962

adwn7c@r.postjobfree.com

+1-772-***-****

I have obtained many skills to be an asset to several industries and companies where I can utilize those skills to obtain and maintain gainful, long-term employment for a career. I also am a fast learner for any skills that I may not possess and lack. I have skills and experience in customer service, shipping and receiving, merchandising and product setup, sales, retail, and also packing for shipment. Authorized to work in the US for any employer

Work Experience

Sales Associate/Cashier/ Food Prep

7-Eleven Convenience Stores - Vero Beach, FL

October 2022 to Present

• Conduct cash/card sales on a POS register and return appropriate change as necessary.

• Sales of tobacco products /electronic devices and lottery after ID verification

• Cashing in lottery

• Gasoline sales

• Preparation/cooking of food products while practicing safe food handling

• Brew a variety of coffees

• Maintaining a clean working environment using sanitization techniques

• Restocking any necessary items

• Pulling and taking out the trash as needed

• Washing any necessary food utensils and coffee pots

• Completing write offs of damaged, out of date, and out of code items using a handheld tablet scanner

• Check-in of vendors with deliveries using a handheld tablet scanner Cook, Cashier, Food Prep

Casey's Place - Vero Beach, FL

March 2021 to January 2022

• Took orders at the front counter and over the phone

• Performed cash and card on a computerized POS register system

• Served food to patrons

• Prepared hot and cold food items made to order

• Prepared salads and sliced meats and produce for the day

• Wipe down outside picnic tables and seating areas

• Pulled trash from inside and outside of the restaurant establishment

• Cleaned bathrooms as needed and replenished any bathroom items

• Brewed tea and coffee

• Stopped and restocked alcohol as well as condiments and paper products inside and outside of the restaurant establishment

• Swept the outside when littered

• Washed dishes

• Performed cleaning duties of food cooking equipment when working the evening shift to close

• Swept and mopped floors at end of night

Cashier/ Receiving/ Merchandiser

Five Below - Vero Beach, FL

September 2020 to May 2021

• Assistant customers at self checkout terminals

• Performed sales functions and returns on a computerized cash register system

• Handling of cash and returning proper change

• Assisted customers with product selection and recommendations while answering any questions, concerns or complaints

• Resolved any complaints or issues that the customers may have had

• Light cleaning of front counter as well as shelving

• Swept and mopped entire store

• Cleaned the bathrooms after closing

• Put back any unwanted items

• Receiving and scanning of shipments delivered

• Performed merchandising and effective placement of products while rearranging shelves when necessary

• Assembled displays

• Stocking and restocking merchandise

Customer Service Associate

Walgreens - Vero Beach, FL

March 2019 to June 2019

• Work the front end assisting customers with product location and selection in the store, cashing out customers on a POS system

• Front (arrange) the merchandise around my register area

• Clean the bathrooms and other designated areas, sweep the store and mop as necessary

• Change the message boards outside that posts weekly sales specials

• Stock merchandise as well as place monthly and weekly sales stickers

• Rotate the stock and also remove outdated items from shelves

• I was also one of the top sales associates in my district to acquire donations for one of the charities my company supports and collects for

Overnight Crew member

McDonald's - Vero Beach, FL

July 2018 to January 2019

• Take orders

• Prepare certain food items

• Bag and cash out orders through a POS system

• Nightly cleaning of certain machines and equipment used throughout the day

• Restock all food and non-food items needed for first shift

• Make sure that the store is presentable for customers upon opening

• Brew several urns of coffee and teas for entire store for first shift

• Pull accumulated trash for all front of house receptacles

• Give recommendations

• Resolve any complaints or issues that the customers may have

• Provide excellent customer service to all customers while building a great rapport and receiving great reviews/compliments about my service

Seasonal Packer

Poinsettia Grooves - Vero Beach, FL

November 2016 to December 2016

• Quality control of produce

• Packed/filled orders for shipment to customers

• Sorted product and checked for accuracy of outgoing orders

• Provided customer service in assisting customers with product selection

• Sales on a register with returning appropriate change

• Accurately took orders in person and over the phone

• Took inventory

• Restocked necessary items

• Light filing of paperwork

Server

Bob Evans Restaurant - Aberdeen, MD

August 2009 to November 2009

Responsibilities

I was responsible for greeting customers in my section, taking and serving their orders. I also made sure that all of their needs were met and that their dining experience was an enjoyable one. I rolled silverware, cleared tables in my section and helped others if they needed help. At the end of my shift I cleaned and straightened up my section and cleaned the floor in my area. Accomplishments

Having this position helped me to improve and utilize team work and customer service skills. Skills Used

Customer service and team work.

Bartender/Server

Spectrum Catering - Baltimore, MD

February 2005 to April 2007

• Setup/ breakdown of bar

• Inventory of all alcohol

• Prepared and cut up garnishes

• Brewed urns of coffee

• Served customers non-alcoholic drinks and mixed alcoholic drinks

• Performed sales transactions on a cash register

• At the end of the shift I counted out the starting bank and deposits for the shift

• During catered events I served plated food and poured wine for seated customers Accomplishments

With my upbeat personality I added to the atmosphere for the customer's enjoyable experience. I helped to maintain the company's good daily sales intake by being efficient and quickly serving customers. I usually had one of the highest nightly deposits. I was always very friendly and the customers loved me. Skills Used

Customer service, cash handling, certified bartending, inventory taking and serving skills were demonstrated daily at this job in my job position. I worked well with others in a team work fashion as well. Education

N/A in Nursing RN

CCBC-Essex - Essex, MD

June 1999 to May 2003

Certified Bartender in Bartending

Baltimore Bartending School - Baltimore, MD

2003 to 2003

High school diploma or GED

Skills

• Restaurant Server/Bartender (2 years)

• Bartending

• Mixologist

• Restaurant Server

• POS

• Catering

• Banquet Experience

• Cash Handling

• Microsoft Word

• Upselling

• Retail Sales

• Cooking

• Food Preparation

• Busser

• Computer literacy

• English

• Merchandising

• Food Service

• Cashiering

• Kitchen Experience

• Serving

• Customer service

• Basic math

• Communication skills

• Food Handling

• Food Production

• Food Safety

• Time Management

• Cleaning Experience

• Packaging

• Typing

• Administrative Experience

• Leadership

Certifications and Licenses

Driver's License

Bartender License

Assessments

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Verbal Communication — Proficient

January 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Written Communication — Proficient

January 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Merchandise & Supply Storage Skills — Expert

February 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate