Human Resource & Client Relationship Management Background
Resume:
ADRI
CRONJE
HUMAN RESOURCE &
CLIENT RELATIONSHIP
MANAGEMENT
BACKGROUND
**********@*******.***
Hartbeespoort, 0216, South Africa
L I NKS
https://www.linkedin.com/in/adri-cro
nje-8a7722124/
LinkedIn Profile:
A B OUT ME
Honours Degree in Human
Resource Management and 5
years’ experience in Human
Resource Management and
Success and Experience
Management.
Success in developing and
implementing effective HR
initiatives and strategies to optimize
organizational performance.
Possesses excellent
communication and organizational
skills. Committed to maintaining a
safe and productive work
environment, while fostering
employee engagement and
development.
WORK E X P E R I E NCE
SUCCESS & ENGAGEMENT EXPERIENCE MANAGER
SAPRO REMOTE
JAN 2022 - PRESENT
Provide feedback to consultants to ensure their operational and leadership success.
Manage all success related data and reports to ensure that appropriate business metrics are met and communicated.
Delegate Success Associate duties.
Review consultants’ performance metrics and behaviors, identifying strengths and opportunities, and offering resources to increase effective performance over the course of the assignment.
Manage client experience and expectations throughout the client life cycle to create and foster long-term relationships with clients in Australia and the USA.
Development and implementation strategic solutions to improve employee/client experience and business performance, and process improvement initiatives to prevent wastage and reduce costs.
Delivering change initiatives, identified either internally or externally, to support opportunities to improve customer experience.
Continuous review processes to ensure they meet client needs and liaise with the relevant business owners to champion change and lead the prioritized service delivery improvements.
Drive growth in the existing client base by ensuring new lead generation and maximizes cross sell opportunities to grow the active customer account base. HUMAN RESOURCES COORDINATOR
ISABELLA GARCIA INTERNATIONAL
JUN 2019 - DEC 2021
Keep track and coordinate internal and external training for multiple departments.
Leave management and reporting for the company.
Payroll administration for the company.
Manage the online employee system for the company.
Administer new employee on-boarding and orientation for multiple departments.
Line manager for general workers.
Responsible for Human Resource department budget.
Management and administration of employee relations matters.
Management and administration of Employment Equity matters.
Management and administration of Skills Development reporting for the company.
Implement, track and manage company Health and Safety matters.
Responsible for Company Benefits Administration.
Manage and assist in Disciplinary matters.
As an Experience Engagement
Manager act as a company
representative by maintaining
positive and professional working
relationships with both consultants
and clients. Create a vision for, and
plan of, an exceptional client and
consultant experience. Contribute a
positive attitude and strong work
ethic.
P E R S ONAL D E T A I L S
Date of birth
1995/09/05
Nationality
South African
Marital status
Married
L ANGUAGES
Afrikaans
English
R E F E R E NCES
CARMEN SNYMAN
SAPRO
******.******@*****.***
NAVINA GOPAUL
SAPRO
******.******@*****.***
ELISMARIE HAMMAN
Isabella Garcia International
elismari.hamman@isabella-
garcia.com
HUMAN RESOURCES OFFICER
ENERGY PARTNERS (PTY) LTD EP REFRIGERATION
MAY 2018 - JUN 2019
Responsible for full recruitment process of various positions.
Responsible for Company Benefits Administration.
Manage and assist in Disciplinary matters.
Preparation, administration and monitoring company policies and procedures.
Management and administration of employee relations matters.
Management and administration of Employment Equity matters.
Management and administration of Skills Development reporting for the company.
Keep track and coordinate internal and external training for multiple departments.
Leave management and reporting for the company.
Payroll administration for the company.
Administer new employee on-boarding and orientation for multiple departments.
Line manager for general workers.
Implement, track and manage company Health and Safety matters. E DUCATION
HONOURS
NORTH-WEST UNIVERSITY
2017
Major in Human Resource Management
BACHELOR
NORTH-WEST UNIVERSITY
2016
Major in Development and Management.
HIGH SCHOOL DIPLOMA
HOËR VOLKSKOOL HEIDELBERG
2013
COURSES
EMPLOYMENT EQUITY TRAINING, HR SUPPORT
NOV 2018
FIRST AID LEVEL 1 TRAINING, FRONTIER MEDICAL
AUG 2018
REGISTERED MEMBER AT THE SABPP
DEC 2015
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