Anna Batko

Emmitsburg, MD *****

adwn4p@r.postjobfree.com

+1-301-***-****

I currently am enrolled in college at Post University, majoring in Criminal Justice, with hopes of having my Associates Degree in Criminal Justice in mid to late 2023 Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Client Care Coordinator/Scheduler/Administrative Assistant Senior Helpers - Frederick, MD

January 2020 to Present

• I assist the owner/HR in maintaining electronic/digital and paper filing systems, including storing, arranging, indexing, and classifying personnel records to meet organizational, federal, and state mandates and requirements.

• Ensure accurate completion and documentation of all administrative procedures relating to new employees, including I-9 verification, reference checks, criminal record checks, applications, and other onboarding paperwork, ensuring all details are recorded, and communicated to whom it needs to be.

• Compile, record, and maintain a variety of confidential personnel information,

• Assist the HR Manager with personnel record audit, and also do monthly audits on all new files just to double check that all paperwork is in the designated area confidential and non confidential I also am responsible for making sure all the weekly schedules are completed and matching the right caregiver for the specific client, schedule interviews, as well as schedule new client assessments. Create new client and caregiver profiles for our Matrix care system. Also do all other office tasks such as scanning documents, copying documents, and close shifts still open for invoicing and payroll purposes! Direct Care Counselor

The Orenda Center of Wellness - Sabillasville, MD

August 2018 to January 2021

Supervise and assist all clients who come in to the facility which is an inpatient center for women who struggle with alcohol and drug addictions I as well as the other staff members at the facility monitor and observe clients during med pass to make sure medication is being administered correctly and also make sure they attend groups on time, any documentation needed for the end of the shift group notes intakes etc

Server/Manager

Appalachian Brewing Company

March 2018 to July 2020

Started as a server then became the manager

Caregiver

Caring Matters Home Care - Gettysburg, PA

November 2009 to December 2019

Taking care of patients of all ages with all sorts of disabilities that prevent them from caring for themselves ranging from cerebral palsy to dementia Also worked with several patients with Down's syndrome as well! My main client was older gentleman that my supervisor assigned me to due to being the only experienced CNA/GNA in kidney dialysis treatments as well as having the most experience

(20yrs) in this particular line of work. I had to transport and assist him getting to all appointments Davita, any and all Doctor Appointments as well as his chemotherapy treatments.

• During this time with this company,

I also worked with young adults of all ages with severe behavioral issues, some were minor to mild and then some of the other cases involved more of a severe issue with behavioral struggles and outbursts that could happen at any given time! In fact before we could even begin our employment at this facility we had to be properly trained and sit thru classes learning and studying mainly on the major disabilities these specific kids struggled with and then trained on how to recognize the early signs of irritability before the anger has time to take over then how to handle it in a safe and professional manner in the event of which the outburst and mood swings persist and you would have to unfortunately detain the individual you would need to know how to do it in a safe manner so no harm is caused to anyone involved and to ensure the safety of themselves, the other children in the facility as well as yourself are never jeopardized! We also learned how to teach some self coping skills and ways on how to redirect the individual at the first sign of irritability and or sudden change in mood and by redirecting them it should most of the times turn their attention and focus on something else to possibly decrease the irritability which then will minimize the anger as well.

Administrative Assistant/SalesRepresentative/Customer Service/Receptionist East coast cable solutions - Thurmont, MD

March 2015 to August 2018

Deal with customers on a day to day basis meeting their needs placing their orders, as well as building a quote/estimate to email them with the hardware they need to complete or start a job, then invoicing etc all done through quick books. Filing all files and getting orders shipped out on time to our customers as well!

Receptionist/Administrative Assistant

Health Office Front Desk Receptionists - Damascus, MD April 2013 to May 2017

Answered phones made appts for patients as well as filed medical records in correct order for the individuals sometimes took vital signs and pulse ox if they were busy as well Education

Associate Degree (still working tords it) I should obtain my degree by June of 2023 or possibly soon! in Criminal Justice

Post University - Waterbury, CT

July 2021 to Present

Skills

• Home Health

• HHA

• Front Office

• Reception

• Front Desk

• Receptionist

• Scheduling

• Billing

• Filing

• Data Entry

• Microsoft Office

• Outlook

• Organizational Skills

• Customer Service

• Call Center

• Customer Care

• Customer Support

• Clerical

• Microsoft Word

• Time Management

• Administrative Assistant

• Quickbooks

• Marketing

• Medical Terminology

• Powerpoint

• Microsoft Excel

• MS Office

• POS

• Sales

• fast learner

• training

• Server

• CPR Certified

• Word

• Experience with Children

• Dementia Care

• Alzheimer's Care

• Medical Office Experience

• Developmental Disabilities Experience

• Autism experience

• Food preparation

• Patient care

• Medication administration

• Vital signs

• Caregiving

• Senior care

• Documentation review

• Crisis intervention

• Nursing

• Meal Preparation

• Medical Scheduling

• HIPAA

• Medical Billing

• Quality Assurance

• Office Management

• Hospital Experience

• Social Work

• Dietary department experience

• Teaching

• Patient monitoring

• Google Docs

• Telemarketing

• Anatomy knowledge

• Medical Records

• Insurance Verification

• Case Management

• Human resources

• Bookkeeping

• Accounting software

• Microsoft Access

• Accounts receivable

• Retail sales

• Epic

• Conflict management

• B2B

• Merchandising

Certifications and Licenses

AED Certification

First Aid Certification

CNA

CPR Certification

Food Handler Certification

Assessments

Home health aide skills — Proficient

March 2022

Providing care to patients in a home setting

Full results: Proficient

Medical terminology — Completed

February 2022

Understanding and using medical terminology

Full results: Completed

Recruiting — Proficient

February 2022

Managing the candidate sourcing and selection process Full results: Proficient

Scheduling — Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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