Customer Service Restaurant Manager
Resume:
IBRAHIM RASHID
QATAR DOHA
Email: adwn1i@r.postjobfree.com
Languages :, English, Arabic
Computer skills : Word, Access, Excel, Power Point, Simple Computable Pos skills: restaurant manager,omega
SKILLS: Teamwork,Customer Service,Leadership,Time Management,Digital Skills,Creativity,Flexibility,communicate effectively with colleagues &partners WORK EXPERIENCE
2019-2023 Restaurant Operation manager
The station restaurant
• Keep track of staffing requirements
• Supervise all restaurant activities and ensure compliance to all company standards to increase all sales and prepare various reports accurately and within time frame.
• Administer performance of all service and Kitchen staff and schedule and evaluate all restaurant operations
• Provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends.
• Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times.
• Responsible for the overall business functions of keeping the restaurants running. These tasks include ordering, financial planning, supervising employees, maintaining sanitation standards in public areas and kitchen or Develop, implement and review operational policies and procedures.
• beverage preparation areas, and monitoring safety.
• Keep Track of Daily, Weekly and Monthly Sales of all outlets and work closely with all the Branches team members to reach the Sales targets
• Direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Work with the Departments Directors to determine values and mission, and plan for short and long-term goals
• 2013-2019 Restaurant manager
Baladna restaurant,Doha
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.
EDUCATION
2008-2011 Bcs.Degree in tourism management
(Administration: Management Option)
Damascus Syria
PROFESSIONAL DEVELOPMENT
2010 English and Turkish courses (conversation)
Damascus Syria
VOLUNTEER WORK
2016-2022Qatar Red Crescent volunteer Organization Doha/ Qatar 2010 Participated Certificated as Volunteer scoring system By World Snooker Championships Organization Damascus/Syria
2018-2019 Qatar Cancer Society Volunteer Organization Doha/ Qatar 2019 Qatar society for rehabilitation of special needs Organization Doha/ Qatar
TRAINING COURSES
Certificate of Training in Personal
Strategic Planning. By Sofara Tanmia
Global Academy. Wakra, Qatar
Certificate of Attendance.
By AMADEUS BASIC. Doha, Qatar
Certificate of Training titled press
release and media reportage. By Media
Preparing Institute. Damascus Syria
Certificate of Training in Personal Strategic
Planning. By Sofara Tanmia Global Academy.
Wakra, Qatar
Certificate of Training titled press release and
media reportage. By Media Preparing Institute.
Damascus Syria
Contact this candidate