Operations Manager Sales

262-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Versatile Sales & Operations Management

professional with more than 25 years of

experience leading transformative sales

initiatives, delivering significant bottom line

impact, and managing operations personnel.

Relationship-building specialist with an ability

to understand customers’ needs, challenges,

and goals and develop consultative sales

solutions to solve problems and drive profit.

Collaborative team leader with a history of

training, motivating, mentoring, and coaching

sales and operations teams to exceed

objectives while maximizing job satisfaction

and earning potential. Personable and reliable

process improvement expert with a track-

record of implementing plans to optimize

operations and maximize profitability.

AREAS OF EXPERTISE

Strategic Sales Planning & Forecasting

Operations Management & Improvements

Managing Sales Force

Driving Bottom Line Impact

Reducing Inefficiencies

Relationship Building

Budgeting & Reporting

Leveraging Contacts & Creating Leads

Account Management

Growing Existing Accounts

Fleet Maintenance & Management

Training & Team Building

Implementing Process Improvements

Negotiating Contracts

Managing Sales Territory

Personnel Management

Corrective Action

Cross-functional Collaboration

Leveraging Technology

Microsoft Office Applications

Utilizing Power Tools

EDUCATION & TRAINING

WAUKESHA COUNTY TECHNICAL COLLEGE

Associate Degree – Business Marketing

PROFESSIONAL EXPERIENCE

D&S FOOD SERVICES/DAVIANS VENDING MENOMONEE FALLS, WI BUSINESS DEVELOPMENT MANAGER 2007 – 2020

Provided extensive sales management and operational oversight, streamlining processes and optimizing profitability, after spearheading the merger with Samster.

Navigated the integration of two business units into one following the merger of Samster Corporation into Davians’ business operations.

Led business development efforts, driving 300% increase in sales revenue.

Drove 300% bottom line increase, taking sales from $250k to $750k through deployment of strategic marketing and prospecting initiatives.

Closed 90% of new business leads through relationship development and leveraging cost/benefit analysis of customer needs and objectives.

Analyzed and identified profitable business partners, creating customized sales tactics to establish market expertise and become a trusted vendor.

Created custom sales proposals after analyzing profit margins, and delivered presentations to demonstrate value in a compelling manner.

Managed assertive P&L objectives, targeting sales opportunities with greatest margin potential while also eliminating inefficiencies and cutting costs.

Implemented customized sales solutions, creating collaborative partnerships with customers by understanding their needs and objectives.

Supervised three direct reports, providing sales and operations oversight, conducting performance appraisals, and initiating corrective action plans.

Oversaw company fleet, managing maintenance schedules, determining when to retire vehicles, and implementing cost saving initiatives.

Serviced entire southeastern Wisconsin territory, managing all vending and coffee sales within the territory with accountability for continued growth. SAMSTER CORPORATION

PRESIDENT 2002 – 2007

Ascended to role of company president, overseeing all business operations, managing staff, directing sales efforts, culminating with eventual Davians merger.

Devised and implemented assertive growth strategy to target specific, high-margin customers based on established industry expertise.

Grew sales while trimming costs, optimizing profitability and productivity.

Managed sales and operations staff, providing guidance, leadership, coaching, mentoring, and motivation to continue legacy of success.

Built lasting business relationships, creating a network of referral sources, a stable of references, and a stream of ongoing leads.

Provided guidance and stewardship, personally leading sales efforts and planning based on strategic research and market analysis. VICE PRESIDENT 1990 – 2002

Assumed oversight of daily sales & operations efforts across entire organization.

Reimagined sales cycle based on emerging market trends and experience developing partnerships and contacts within territory geography.

Oversaw significant growth and expansion, establishing market dominance and becoming the #2 service provider within the area. JON SAMSTER

SALES & OPERATIONS MANAGER PRODUCTIVITY OPTIMIZER

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