Theresa Branch

Henderson, NC *****

adwmzc@r.postjobfree.com

+1-252-***-****

Work Experience

Customer Service Representative

Innovative Employee Solutions - San Diego, CA

August 2022 to December 2022

Take incoming and outbound to help assist customers looking for Medicare needs transfer customer to licensed insurance agent

Customer Service Representative

Continuum Global Solutions - Henderson, NC

September 2019 to March 2022

Customer service representative place mail order prescription in a call center Customer Service Representative, Conduent

Conduent - Henderson, NC

July 2018 to September 2019

Percert medicine for member fax information solve member problem Process Facilitator

Revlon - Oxford, NC

August 2016 to June 2017

production assembled products

Pharmacy Technician

Xerox

September 2012 to June 2015

Precert and refill medicine take incoming calls in call center take or assist members Pharmacy Technician

Express Employment Professionals

February 2012 to September 2012

Precert medicine and handle members calls using windows in call centers typing in information Quality Inspector

Staffmasters Staffing Company

November 2011 to February 2012

Inspect motor parts and log information fix machine as needed Loader/Unloader

Qualified Staffing

May 2011 to October 2011

Load medical supplies in a clean room and insect and box supplies Line Leader/Machine Operator

CLARCOR Air Filtration Products

December 1998 to August 2008

Run production line train new hire inspect air filters log quota fix machine to make production Sales Associate

JCPenney

June 2001 to July 2006

Assist customers with purchase money transactions place online orders use register part time work Education

High school

Skills

• Typing (5 years)

• Packaging (10+ years)

• Assembly (10+ years)

• Microsoft Word (6 years)

• Customer service (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel (10+ years)

• Sales (5 years)

• Phone etiquette (10+ years)

• HIPAA (10+ years)

• Communication skills (10+ years)

• Insurance verification (10+ years)

• Computer operation (10+ years)

• Cash handling (10+ years)

• Administrative experience (10+ years)

• Order entry (10+ years)

• Computer skills (10+ years)

• Pharmacy technician experience (4 years)

• Medical terminology (5 years)

• Data entry (10+ years)

• Call center (10+ years)

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