Service Representative Call Center
Resume:
Theresa Branch
Henderson, NC *****
***********@*****.***
Work Experience
Customer Service Representative
Innovative Employee Solutions - San Diego, CA
August 2022 to December 2022
Take incoming and outbound to help assist customers looking for Medicare needs transfer customer to licensed insurance agent
Customer Service Representative
Continuum Global Solutions - Henderson, NC
September 2019 to March 2022
Customer service representative place mail order prescription in a call center Customer Service Representative, Conduent
Conduent - Henderson, NC
July 2018 to September 2019
Percert medicine for member fax information solve member problem Process Facilitator
Revlon - Oxford, NC
August 2016 to June 2017
production assembled products
Pharmacy Technician
Xerox
September 2012 to June 2015
Precert and refill medicine take incoming calls in call center take or assist members Pharmacy Technician
Express Employment Professionals
February 2012 to September 2012
Precert medicine and handle members calls using windows in call centers typing in information Quality Inspector
Staffmasters Staffing Company
November 2011 to February 2012
Inspect motor parts and log information fix machine as needed Loader/Unloader
Qualified Staffing
May 2011 to October 2011
Load medical supplies in a clean room and insect and box supplies Line Leader/Machine Operator
CLARCOR Air Filtration Products
December 1998 to August 2008
Run production line train new hire inspect air filters log quota fix machine to make production Sales Associate
JCPenney
June 2001 to July 2006
Assist customers with purchase money transactions place online orders use register part time work Education
High school
Skills
• Typing (5 years)
• Packaging (10+ years)
• Assembly (10+ years)
• Microsoft Word (6 years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Sales (5 years)
• Phone etiquette (10+ years)
• HIPAA (10+ years)
• Communication skills (10+ years)
• Insurance verification (10+ years)
• Computer operation (10+ years)
• Cash handling (10+ years)
• Administrative experience (10+ years)
• Order entry (10+ years)
• Computer skills (10+ years)
• Pharmacy technician experience (4 years)
• Medical terminology (5 years)
• Data entry (10+ years)
• Call center (10+ years)
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