CARMEN DECENZO

*A Dewey Drive

Salem, MA *****

P: 978-***-****

E: adwmyk@r.postjobfree.com

OBJECTIVE

Seeking a full-time, entry level role in the field of Information Technology Support. I have recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments. I completed the course within five months. I am currently working on getting my CompTIA A+ Certification to achieve a dual certification. In addition, I have 15 years of experience in roles that include accounting, project management, and customer service. SOFTWARE & SKILLS SUMMARY

Operating systems, Intermediate Windows

10/11, Linux (Ubuntu), Android

Beginner Active Directory

Beginner TCP/IP, DNS, DHCP

Beginner PowerShell

Customer Service

Microsoft Office - Outlook, Excel, Word,

and PowerPoint

Microsoft Dynamics NAV and GP

Skilled at process improvement and

controlling costs.

Writing of policies and procedures for

processes

Payroll Processing

Accounts Payable

Benefits Administration

Finance, Tax and Labor Reporting

ADP Payforce & Workforce Now

WORK EXPERIENCE

July 2021 to August 2022 Sandra Network, Peabody MA Help Desk & Sales Administrator

First line phone calls for End Users

AutoTask Ticketing System

Commerce - Sales, Quoting, Inventory System

Sales of physical products to clients

Responsible for Inventory

Dark Web scanning

BullPhish phishing and training campaigns

Responsible for recycling of e-waste and certificates of destruction when needed November 2020 to July 2021 KForce/Kettle Cuisine, Lynn MA Contract - Accounts Payable Representative

Worked in three departments

Advised process improvements for the company’s new process improvement initiative

Keyed PO/Non-PO invoices that did not make it from APSmart to ROSS financial software

Cleared all Exceptions in APSmart

Keyed Non-PO invoices to e21 financial software, and GP Page 2, CARMEN DECENZO

November 2018 to March 2020 The Quarto Group, Beverly MA Accounts Payable Representative

Received and stamped all incoming invoices

Reviewed for approvals, contract signatures & dates, and budgets

Code all invoices with vendor number, invoice number, terms, job cost code, G/L code, and a description

Data enter all invoices into GP

Processed FedEx Online invoices, contributor invoices, commission invoices, pre-press invoices, and royalty invoices

Made payments via check, ACH, Online, and WIRE

March 2013 to September 2018 Various Contract Agencies, Greater Boston Area, MA Contract - Payroll, Accounts Payable, and Benefits Assistant

Weekly and monthly labor hour and variance reporting to manufacturing managers.

Processed weekly, bi-weekly, semi-monthly, and monthly payrolls.

Utilized GP to process Manual payroll checks.

Utilized GP to process Accounts Payable

Performed international CORI requests

Utilized E-Verify

Processed 401K/Roth contributions

2005 to 2013 Public Consulting Group, Chelsea, MA

Payroll Specialist I to Payroll Specialist III

Assisted tax department with multi-state taxes and 941, 940, and W-2 filings.

Prepared, updated, and maintained policies and procedures, and provided training for new employees

Provided telephone and email customer service with beginning satisfaction levels at 70%

Implemented process improvements for one-year, increased customer satisfaction levels to 92% EDUCATION

Coursera/Bunker Hill Community College, Online November 2020 to April 2021

Google IT Support Specialist Certificate

Curry College, Milton, MA November 2012 to June 2013

American Payroll Certificate

Salem State University, Salem, MA September 1992 to June 1996

Bachelors in office management and administration

• Minor in Accounting

North Shore Community College, Danvers, MA June 1990 to June 1992 Dec 2022 to Present

Associate in liberal arts 1992

Currently enrolled in a CompTIA A+ Certification Exam Prep REFERENCES

References available on request

Contact this candidate