Desere Norris

Beaumont, TX *****

adwmy2@r.postjobfree.com

+1-409-***-****

Dedicated customer service team member successful in call center environments. Works with high degree of efficiency and excellent multitasking abilities to handle fast-paced calls with diverse needs. Offers excellent relationship-building, sales, and documentation skills. Reliable coach bringing proven expertise in satisfying customers and resolving concerns. Leverages excellent research abilities, technical strengths, and industry knowledge to quickly address problems with accounts, products, and services.

Hardworking call center team member with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over years in demanding roles. Maintain detailed, current, and accurate records of all interactions and actions.

Energetic customer service professional bringing solid background in [Type] environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Willing to relocate to: Dallas, TX - Mesquite, TX - Garland, TX Authorized to work in the US for any employer

Work Experience

Security Officer

Allied Universal - Vidor, TX

June 2022 to Present

1. Checking in trucks

2.

Checking in traffic

Security checks

Remote Customer Service Representative

ROI Call Center Solutions

September 2021 to June 2022

• Managed customer accounts

• Greeted customers

• Conducted customer service survey

• Resolved customer issues

• Worked in the inbound call center

• Created call center scripts

Customer Service Representative

Focus Services - Beaumont, TX

September 2020 to August 2021

Maximized satisfaction by anticipating needs and consistently offering expert support. Answered customer questions about policies and procedures with friendly and knowledgeable approach. Handled customers' advanced needs with properly escalated calls and scheduled service appointments. Implemented solutions for service issues and recorded customer interactions in [Software]. Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.

Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.

Resolved issues based on thorough investigations of concerns. Inventory Specialist

RGIS - Beaumont, TX

June 2019 to December 2020

Tax

Kept inventory records updated and prepared standard reports for management review. Identified opportunities to reduce costs through manipulation of par levels, reorder points, and reduction of holding costs.

Developed and updated inventory records, including discrepancy reports and cycle-count records. Maximized inventory availability through timely and accurate requisition orders. Customer Service Call Center Agent

Alorica - Beaumont, TX

December 2016 to December 2019

Exceeded sales targets regularly with expert sales abilities using both consultative and relationship- driven approaches.

Delivered consistently positive and professional customer service experiences via telephone and web delivery.

Answered incoming calls, chat messages, and email communications to handle [Product or service] concerns.

Helped improve processes and products by relaying customer feedback. Completed inquiries and followed up with customers to share findings and offer solutions. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Identified causes of product malfunctions and credited affected customers. Supported customers with timely resolutions to diverse needs using excellent research and multitasking abilities.

Offered best-in-class support by maintaining current knowledge of company, competitor, and market trends.

Education

High school diploma

Central Medical Magnet High School - Beaumont, TX

Skills

• Cold Calling

• Telemarketing

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