LATRELL THOMAS

**** *. ***** ******, ************ PA., 267-***-****, adwmxa@r.postjobfree.com

OBJECTIVE

To secure a career with a company that will allow me to utilize my various skills to achieve the goal of my employer, while also having the opportunity to prosper personally and professionally as a vital member of staff.

EXPERIENCE

9/13/2021- 6/10/2022 CROSS COUNTRY MEDICAL STAFFING BOCA RATON, FL. RECRUITER

● Recruited passive and active candidates through a pipeline development system and various job board databases.

● Providing the highest level of customer service to diverse slate of healthcare providers by assisting with the application, assessments and credentialing process.

● Sent out communications to the Candidates, Client Relations, Regional Managers and Compliance team regarding the onboarding process.

● Responsible for verifying license, certifications, and background screenings through a various of online tools and references to start the credentialing process.

● Outbounding an average of 250 calls to healthcare providers country wide on a weekly basis.

● Responsible for maintaining and average of 25 interviews and 5 activation weekly. 10/01/2018 - 9/10/2021 DELTA T GROUP BRYN MAWR, PA. STAFFING COORDINATOR, SCA, RECRUITER

● Sourcing through a various of job board resume databases to meet the needs a various of educational and residential clients.

● Contacting and assisting candidates with the registration and interviewing process for education and residential contracting opportunities

● Communicating any changes in regards to schedules, credentialing, policies, and procedures.

● Responsible for inputting schedules and submitting invoices for contractors compensation in a timely manner.

● Establishing a good rapport with and between the clients and contractors.

● Responsible for making sure all credentials are current.

● Thoroughly handled client complaints by effectively listening to formulate the best resolution. 12/01/2014 TO 4/1/2018 DAVID’S BRIDAL Conshohocken, PA. SPECIALTY SERVICE AGENT

● Responsible for answering escalated calls from Ecommerce customers, while responding in a professional manner to written, email, and phone from our Internal and External customers.

● Assist Call Center Agents with real time inquiries relative to process and procedures.

● Identifying and communicating effectively with team members in various departments for customer service satisfaction.

● Processing service adjustments, discounts or refunds as well as partnering with Loss Prevention regarding reports of fraudulent credit card activity. 9/5/2008 TO 6/1/2012 Supervalu Maintenance Support Malvern, PA. CUSTOMER SERVICE DISPATCHER

● In and out bounding an average of one hundred calls daily.

● Ensure all calls for repairs where handled in a timely fashion

● Maintained open communication between retail stores, vendors or technicians for satisfaction across the board.

● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

5/01/2007 TO 9/01/2008 Ross Philadelphia, PA.

CASH OFFICE ASSOCIATE

● Responsible for accurately executing all daily bookkeeping and cash handling duties; such as preparing tills and Dunbar orders and deposits.

● Assisted in stockroom, sales floor and registers.

● Made reasonable procedure exceptions to accommodate customers. 3/15/2007 TO 9/1/2008 International House of Philadelphia Philadelphia, PA. BOX OFFICE MANAGER

● Responsible for all correspondence with a diverse community as it relates to a wide range of arts and cultural events.

● Handled cash deposits, prepared spread sheets for ticket sales and updating customers contact information.

● Provided information in response to customer inquiries. 9/15/2005 TO 6/1/2008 Assured Lending Corporation Philadelphia, PA. LOAN PROCESSING ASSISTANT

● Interacting with potential clients regarding purchasing or refinancing residential or commercial properties.

● Handled the application process which entails, corresponding with major lenders and buyers.

● Responsible for ordering credit reports, appraisals and titles.

● Organized and forwarding files, via email or fax for the closing of loans. 8/1/2004 TO 8/15/2005 Friends Neighborhood Guild Philadelphia, PA. RECEPTIONIST/SCHEDULER

● Assisted with all in and outgoing calls and email communications.

● Distributed mail and inter-office correspondence to appropriate personnel.

● Handled all clerical duties such as typing, filing and data entry.

● Assisted clients with filling out various energy related forms and applications. EDUCATION

2003 Metropolitan Career Center Philadelphia, PA.

JOB READINESS AND TRAINING

● GED and Office Administration

REFERENCES

References are available on request.

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