Service Rep Call Center
Resume:
Tonya Winters
adwmw1@r.postjobfree.com
EDUCATION:
Wake Technical College, Raleigh NC- CNA II License-2016
Summary of Qualifications:
• Knowledgeable in Customer Service and Clinical roles
• Effective in customer/patient care
• 5 + Years of Customer Service Rep/Call Center
• Digital documentation and charting vitals
• Catheter change and preparation
• Grooming and bathing assistance
• CPR certified, Sterilization & Infection control
WORK EXPERIENCE:
Wake Medical Hospital, Raleigh, NC (May 2017 - Current)
Clinical care with patients in acute neuro and Orthopedics care. Treat patients for different injuries and assist in trachea care, sterile techniques & wound care, IV set up and continuous feeding, priming and Discontinue IV and feeding bag. Assist with stroke patients by feeding, dressing, performing bed baths, ambulatory care and all ADL’s
Time Warner Cable, Morrisville, NC (Nov2013 – July 2014)
Assisted customers with their cable services, connect and disconnected customer’s cable services. Prepared and maintained customer’s billing cycle. Troubleshoot Cable and internet equipment.
Great Clips, Cary, NC (July 2010 – Dec 2020)
Interacted with clients on a walk-in basis to ensure that they receive the best services and to provide an atmosphere where they will want to continue being a repeat client and to make sure that they are satisfied with receiving quality hair service.
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