Consumer Relations American Airlines

SONJA VESTAL

**** ****** *****, *********, ** ***17 • Cell: 469-***-****

Professional Summary

Promotes object-oriented approaches to real-time systems and development. Analytical and detail-oriented. Works well under pressure and consistently meets deadlines and targets while delivering high quality work. Versatile and highly effective at maintaining tight schedules. Able to plan and implement solutions for customers that meet and exceed expectations. Bringing 28 +years of industry experience. Skills

Outlook, Excel, Word, PowerPoint, Sabre, SharePoint, Project management SQL Problem resolution

Exceptional time management Training delivery

Advanced problem solving skills Excellent communication skills Innovative Excellent problem-solving abilities

Troubleshooting

Written and oral communication

Team leadership

Work History

Development Analyst, 01/2015 to 09/2020

American Airlines – Fort Worth, TX

Managed implementation of SSI (Sabre Sonic Inventory), previously all inventory management was handled thru MAT/MTT tables.

Maintain and update SABRE Real-time and SSI rules with consideration for and understanding of network revenue impacts.

Interact with Revenue Management Analysts as a consultant to identify issues, research system changes and provide alternative solutions.

Provide on-going inventory control support to various sources within, as well as outside RM (e.g. Sales, Res Staff, and Codeshare Alliance, PSS Operations Development Analyst, 12/2010 to 03/2015

American Airlines – Fort Worth, TX

Maintain and update SABRE Real-time and systems offline tables with consideration for and understanding of network revenue impacts.

Real-time and system offline tables include: Market Tariff (MTT), Market Adjustment (MAT), Dinamo Table Manager (DTM).

Interact with Revenue Management Analysts as a consultant to identify issues, research system changes and provide alternative solutions.

Provide on-going inventory control support to various sources within, as well as outside RM (e.g. Sales, Res Staff, and Codeshare Alliance).

Investigate and troubleshoot reports of CRS display and inventory discrepancies that may or may not be rectified through the tables.

Also following final cascade, I moved to the Revenue Opportunity Team within Development. My added responsibilities include: ongoing teaching of RMD Odyssey systems and Sabre; Primary support to the geographic teams of Latin America and International Operations; Secondary support to geographic teams of DFW and Europe.

Additional responsibilities include developing best practices for flow strategies, capacity playbook and Jetstream support.

Strategy Analyst, 06/2006 to 11/2010

American Airlines – Fort Worth, TX

Responsible for maintaining a relationship between Revenue Management, Sales, AAdvantage and Group and Meeting Travel Departments.

Worked with GMT to maintain and update current policies and procedures. Identified needed areas of improvement to increase group traffic while adhering to RM guidelines. Trained RM Analysts on GMT procedures as well as updated current strategies to help them make the most optimal decisions to improve group traffic.

Made outbound calls on behalf of Managing Director (Jane Stancliffe) as needed to Premium Customers to win back their business after receiving customer complaints routed to her from Consumer Relations. Market/Pricing Analyst, 01/1999 to 06/2006

American Airlines – Fort Worth, TX

Responsible for managing American Eagle passenger revenue in the MIA/ORD/BAH Hubs while utilizing analytical skills to maximize revenue.

Analyzed and implemented CCT and MAT strategies while using various departmental systems including: MIRS, FATS, INFYMOS, COGNOS, and ODYSSEY.

Weekly and daily reporting duties included the following: oversales/spoilage, GBU, Preliminary Load Factor reports and adhoc reports for upper management and the field. Also communicated to Regional Sales Managers and GM's weekly to discuss strategies to reduce oversales and spoilage in order to maximize revenue for their individual airports. Education

Bachelor of Science: Business Management, May 1985 Tuskegee University - Tuskegee, AL

Accomplishments

Taking ownership of problems from root cause through to solution Flexibility and Adaptability

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