Package Sorter Operations Supervisor

SB Shaunda Bell

Nashville, TN ***** 615-***-**** adwmqx@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS Time Management

De-Escalation Skills

Builds positivity and boost morale

Crucial Thinking

Performance Enhancement

Team Oriented

Fast learner

WORK HISTORY PACKAGE SORTER 07/2022 to CURRENT

FedEx MT. Juliet, Tn

Monitored outgoing packages for proper labels and accurate address information.

Completed daily orders with expert picking and packing of shipments. Protected materials for transport by correctly packaging products in boxes and crates.

Complied with safety, health and environmental regulations as prescribed by law.

Attached identification materials to packages and envelopes for delivery tracking and sorting.

Operates Tugger to transport cartes to divide sort Load/unload Trucks of parcels

OPERATIONS SUPERVISOR 08/2021 to 10/2022

NationsBenefits Nashville, TN

Coaching and development

Build morale and implemented the Core Values

Supervised a team between 15/30 agents

Ensured team was aligned and exceeding business needs LEARNING EXPERIENCE FACILITATOR 03/2016 to 09/2021 Postmates Nashville, TN

Trained 30-50 agents at a time

Created and implemented materials aligned with business needs On-boarded 2 international 3rd party companies (Task-Us and Manila, Philippines

Met with the Ops Team on a weekly basis to ensure all training material where up to date and to see if we should add new or take away old SUPERVISOR 03/2013 to 05/2015

Southern Thrift 430 Metroplex, Drive Nashville, Tn 37217 Ensure safe was balanced and drawers set

Maintained 8 employees ensuring customer satisfaction Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

EDUCATION High School Diploma 05/2003

Clarksville High School, Clarksville, TN

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