Ravikumar Rajasekaran

+919*********

adwmq4@r.postjobfree.com

- 1 -

SUMMARY

Highly competent Cluster Manager (Operations & Logistics, and Hiring) with more than 9.5 years of experience. Responsible for managing the daily business operations, including Leadership, People Management, Professional in reducing customer complaints, Supply Chain Management, Quality Operations, Logistics, Business Operations, Vendor Management, SLA Management.

Executive Profile

An achievement-oriented professional with nearly 9.5 years of experience in successfully managing & controlling entire operations across Hub Operation, Logistics & Transportation, and Team Management

Excellence in supervising smooth Hub operations, targeting annual labour cost reduction while standardizing receiving, stocking, checking, and housekeeping procedures; skills in developing plans to deliver supply chain solutions, implementing Hub efficiency plans and enforcing adherence to requirements

A strategic planner, implementing cost reduction measures to achieve saving in terms of Operation cost & logistics cost; following up with the respective department on receipts dates of all materials ordered and ensuring the right implementation of procedures related to the receipt & delivery of materials

Participated in the establishment of Standard Operating Procedure (SOP) for the material & logistics functions within the department, experience in Expansion & New Model and rich understanding of business model.

Extensive knowledge of executing agreements with the clients, accurately allocating & quoting transportation costs proactively along with the transport arrangements and evaluating logistics

& regulatory impacts and recommending the course of action for multiple outsourcing projects

Expertise in formulation of sourcing strategies, vendor identification / development, supply chain management and analytical assessment to strengthen operational effectiveness

Accomplished, ambitious and dedicated professional with excellent communication & interpersonal skills with strong analytical, problem-solving and organizational capabilities

Facilitate service quality, network route optimization, route planning, capacity utilization; result: enhance Ground Network

PROFESSIONAL EXPERIENCE(9.5 Years)

Cluster Manager – Operations & Logistics (B2B & B2C) Grab a Grub Service Ltd (Jio Mart) – Dec 2021 to Present

Shall be responsible for managing complete city Secondary and Last Mile Delivery of B2B & B2C Customer Orders

Responsible for ensuring on time and safe delivery of Orders in most Cost-effective way by utilization of resources for the city

Responsible for Meeting Pickup / Delivery SLA and Cost Target

Responsible for Expansion & Network Plan for the Geography Ravikumar Rajasekaran

+919*********

adwmq4@r.postjobfree.com

- 2 -

Responsible for Planning & ensuring availability of Fleet or Capacity basis Volumes Projection and City Network Optimal Truck Cycle time utilization of both Primary & Secondary leg transportation

Responsible for ensuring of System & Process Compliance

Responsible for handling issue resolution in coordination with different functional teams to meet customer satisfaction

KPI Monitoring and reporting as per agreed cadence

Responsible for drive quality across Logistic and conducts Audit Processes

Drive Team Performance by defining clear deliverables, Coaching and Mentoring

Responsible for developing new 3PL Partners and driving Partner Performances Senior Executive - Operations & Logistics (B2C)

Super Market Grocery Supplies Pvt Ltd - Feb 2017 to Nov 2021

Manages all operations personnel in accordance with company policies by hiring, training, motivating, planning, and directing work, managing performance, and resolving associate issues so that assigned performance targets are met or exceeded

Track operations metrics at each plant to set goals and track performance against set standards

Enhancing the customer experience without comprising the quality of Foods and Deliveries.

Maintain customer satisfaction at acceptable levels and promptly resolves customer issues

Headcount and Infrastructure planning

Mentoring Hub In charges and TLs

Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

Strong foundation in high volume operational setup; in consumer businesses (Ecommerce, FMCG, Logistics and operations)

Track operations metrics at each Hubs to set goals and track performance against set standards

Leads the annual budgeting process for areas of responsibility

Build relationships within the local communities surrounding the operations

Responsible for creating and executing a world-class delivery experience.

Being the champion for customer focus for our teams across the organization

Proper identification and storage shipments to prevent pilferage and spillage.

Logistics coordination for incoming/Outgoing shipments

Cross Dock Operations (Goods Receiving, Segregation, Material Delivery)

Responsible for Warehouse Operations (Inbound, Outbound, Inventory, Returns, Cross Dock) Inventory Operations RACK GTL, BTL, and Minimum Stock follow up, Stock take.

Fill rate have maintained above 99% consistently, which helped Chennai team to maintain daily productivity at good rate.

Responsible for stock movement ageing

Responsible for adherence to process control procedures, operating instructions, and all quality control instructions

Ravikumar Rajasekaran

+919*********

adwmq4@r.postjobfree.com

- 3 -

Junior Logistics Executive

Elite Naturals Pvt Ltd May 2014 to Jan 2017

Manage the company’s supply portfolio ensuring transparency of spending

Logistics co-ordination for incoming/Outgoing material

Handling Miss-route shipments

Order Returns and in transit Damage shipments received from branches and dispatched to Mother Hub

Generate and implement efficient sourcing and category management strategies

Handling 200+ SKUs on daily basis

Monitoring the Short/Extra/Damage shipments at the time of receiving

Monitoring the delivery before cut off time

Perform cost and scenario analysis, and benchmarking

Discover and partner with trustworthy vendors and suppliers ACADEMIC CREDENTIALS

B. A. Economics, University of Madras Chennai - 600005

H.S.C Marai Malai Adigal Govt Hr.Sec.School Chennai - 600043

S.S.L.C Marai Malai Adigal Govt Hr.Sec.School Chennai - 600043 PERSONAL INFORMATION

Date of Birth : 30-12-1984

Marital Status : Married

Language : English, Tamil

Address : No.2 Thiruvalluvar Street Pammal, Chennai - 600075 I hereby assure you that the information furnished above is true to the best of my knowledge. Ravikumar Rajasekaran

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