Alicia Pacheco-Canepa

**** ******** **., *******, ** 95330 • 510-***-**** • adwmm2@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• Microsoft Office 365 Email and Calendar

• Skype and Microsoft Teams meeting and chat

• Kaiser system/program experience: Paylocity, Health Connect, Mainframe, LotusNotes/IBM notes, Amion, Amcom/Intelli-web, Webex, Cortext, One Link, ACRS, iFile (iQuery), Bedrock, Optical Point-of-Sales system

• Over 15 years clerical experience

• Awarded Certificate of Merit for Outstanding Customer Service in a past job

• Computer skills: Microsoft Word, Power Point, Works, Access, and Excel; WordPerfect

• Some Taleo experience

• Typing speed: 80 wpm. (certificate upon request) Data entry. 10-key by touch.

• Attention to detail

• Adjust quickly to changing environment

• Enjoy working in a diverse environment, with people of all backgrounds and ages

• Past and present experience working with many deadlines, high pressure environment. High stress, busy environment and constantly re-prioritizing work. PROFESSIONAL EXPERIENCE

3/2019 to 12/2019, HR COORDINATOR

Department: HR, The Permanente Federation, Oakland, Ca Provide scheduling and meeting support by maintaining calendar of Senior Director of HR. Communicating with various Executives and Executive assistants, project managers and employees throughout The Permanente Federation. Scheduling conference rooms and order catering, assist to complete Director’s Expense Report in Kaiser Paylocity system, manage HR Newsletter, handle Service Awards process of ordering and distributing (these are awards presented to employees for tenure of service), provide On/Offboarding support to employees, maintain the ORG Chart (company organizational chart) in Power Point, as well as other administrative support. Create many documents including but not limited to letters, forms, reports and written Policies and Procedures. Experience creating Power Point presentations. Create and manage email distribution lists through List Manager. Prepping incoming invoices for payment and working closely with outside vendors. 2014 to 2019, ADMINISTRATIVE SERVICES COORDINATOR II, Main Hospital, HBS Department, HBS, Kaiser Permanente, Vallejo CA Daily patient distribution to HBS physicians in Health Connect system. Adding/taking away access to Health connect lists, running reports in Health connect, etc. Coordinating meetings & interviews for department including creating sign in sheets, arranging speakers, creating webex, entering event into calendar & sending out electronic invitations, ordering food, creating TPMG meal form, requesting/filling interview time slots, creating interview schedule, and setting up for interviews. New hire process: Ordering lab coats, phones/pagers, new hire goody bag, Rx pads, business cards. Order supplies for department, restock, clean up break/meeting area. Maintain department phone list, various Excel spreadsheets such as ELOS

(elongated length of stay) patient lists, new hire spreadsheets. Help to maintain schedule, making some schedule swaps, and inputting schedules into various systems.

2007 to 2014, REVENUE CLERK

Regional Optical Lab Business Office, Kaiser Permanente, Richmond, CA Troubleshoot incorrectly paid Optical claims for Northern California. Contact branch managers or leads to resolve problems. Review 40 NCAL branch inventory reports daily for errors and correct totals. Maintain Excel logs for reports received and end-of-day totals. Compare payer claims to those billed to ensure total amount paid matches total amount billed. Pay claims in Optical Point-of-Sale system. Research and document claims that don’t match. Review received checks and renewal forms for completeness. Enter payments for each patient into Optical Point-of-Sales and Virtual Cash Drawer. Prepare deposits for pick-up by Loomis. Make revenue, AR, and refund adjustments in system for changed or cancelled orders. Contact branch for corrections. Billed claims: printed and checked claim form, sent off to third party. 2005 to 2007, DEPARTMENT SECRETARY, Regional Float Pool, Kaiser Permanente Aug, 2006-Jul, 2007, Accounting, Richmond, CA (became permanent) Jul, 2006-Aug, 2006, AACC (Appointment & Advice Call Center), Oakland, CA Apr 2006-Jun, 2006, Clinical Review, Oakland, CA

Mar 2006-Apr 2006, Educational Theater Programs (ETP), Oakland, CA Dec 2005-Mar 2006, TPMG Accounts Payable, Oakland, CA Jun 2005-Dec 2005, Patient Business Services, Oakland, CA Performed variety of clerical duties in assigned Kaiser Permanente departments:

• Extensive phone work, calling business offices and branches to gather information and to troubleshoot problems.

• Filed, stamped paperwork, processed incoming and outgoing mail.

• Entered and pulled Workers Compensation claims. Created hospital courtesy bills using Excel. Located and identified key information on claim forms. Memorized lists of acronyms for business offices and billing codes for claim processing.

• Handled help center calls for members using new KP.org website.

• Created brochures and flyers for Educational Theater program. Prior to Kaiser Permanente, I worked in Customer Service, as a Greeter for a store, a Psychologist office assistant, a secretary and in the childcare field (YMCA/IKEA/Church preschool & babysitting). I have also worked in direct sales/leadership

(in cosmetics, essential oils, skincare and nail strips). Although direct patient contact has not been in my past Kaiser positions, I have enjoyed working with and helping colleagues and clients/customers at present and past jobs. I look forward to one day possibly being able to work directly with patients as well.

Education

2005, Regional Float Pool Training: Word, Excel, PowerPoint, Business Writing, Dealing with Difficult Customers, and Customer Service Skills, Kaiser Permanente, Oakland, CA 2005, Diversity in the Workplace, IKEA, Emeryville, CA 2001-2005, General Education, Psychology, and Early Childhood Education courses: Contra Costa College, San Pablo, CA, and Diablo Valley College, Pleasant Hill, CA

2001, High School diploma, Albany High School, Albany, CA ALICIA PACHECO-CANEPA • 2650 Snelling Ct., Lathrop, CA 95330 • 510-***-**** • adwmm2@r.postjobfree.com

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