Data Entry Support Representative
Resume:
ANNAIS ABREU
SKILLS
• Customer Service
• Data Entry
• Office Supplies and Inventory
Patient Information
Management
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• Time Management
• Analytical Thinking
• Leadership
• Strong Communication
• HIPPA
• Microsoft Office
• Technical Support
Encouraging customer service specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
WORK HISTORY
October 2021 - Current
Patient Care Advocate Carexm, Remote
December 2019 - February 2021
Appointment Scheduler Stand Up MRI, Boca Raton, FL Liaised between hospital departments to facilitate effective communication.
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Resolved problems with areas such as communication and billing that could negatively impact services.
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Reviewed each step of patient care and made proactive adjustments to avert issues.
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Worked with patients and families to develop future plans and discuss care actions.
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Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
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Measured effectiveness with team and implemented
recommendations for long-term improvements.
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Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
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Continually sought methods for improving daily
operations, communications with clients, recordkeeping and data entry for increased efficiency.
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Handled complaints and questions, and re-directed calls to other team members.
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• Performed research to collect and record industry data. Managed filing system, entered data and completed other clerical tasks.
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CONTACT
Lake Worth, FL. 33461
***********@*****.***
September 2016 - December 2019
Bilingual Customer Support Representative HearUSA, West Palm Beach, FL
April 2013 - September 2016
Vision Insurance Specialist Premier Eye Care, Boca Raton, FL Surpassed team goals by partnering with colleagues to implement best practices and protocols.
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Diagnosed and troubleshot hardware, software and
network issues.
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Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
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Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
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Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
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• Monitored system performance to identify potential issues. Developed and implemented preventive maintenance
procedures.
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Created detailed reports for management to track
performance and sales.
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Followed up on denials, late payments, extensions and other special circumstances.
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Approached potential clients by using direct marketing mailings and phone contacts.
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Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
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Cross-sold insurance products to existing clients to reach sales targets.
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Identified potential risks in client businesses and recommended appropriate insurance coverage.
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EDUCATION
July 2019
GED
Strafford High School, Strafford, MO
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