ANNAIS ABREU

SKILLS

• Customer Service

• Data Entry

• Office Supplies and Inventory

Patient Information

Management

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• Time Management

• Analytical Thinking

• Leadership

• Strong Communication

• HIPPA

• Microsoft Office

• Technical Support

Encouraging customer service specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

WORK HISTORY

October 2021 - Current

Patient Care Advocate Carexm, Remote

December 2019 - February 2021

Appointment Scheduler Stand Up MRI, Boca Raton, FL Liaised between hospital departments to facilitate effective communication.

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Resolved problems with areas such as communication and billing that could negatively impact services.

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Reviewed each step of patient care and made proactive adjustments to avert issues.

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Worked with patients and families to develop future plans and discuss care actions.

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Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.

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Measured effectiveness with team and implemented

recommendations for long-term improvements.

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Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

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Continually sought methods for improving daily

operations, communications with clients, recordkeeping and data entry for increased efficiency.

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Handled complaints and questions, and re-directed calls to other team members.

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• Performed research to collect and record industry data. Managed filing system, entered data and completed other clerical tasks.

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CONTACT

Lake Worth, FL. 33461

561-***-****

adwmlv@r.postjobfree.com

September 2016 - December 2019

Bilingual Customer Support Representative HearUSA, West Palm Beach, FL

April 2013 - September 2016

Vision Insurance Specialist Premier Eye Care, Boca Raton, FL Surpassed team goals by partnering with colleagues to implement best practices and protocols.

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Diagnosed and troubleshot hardware, software and

network issues.

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Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

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Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

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Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

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• Monitored system performance to identify potential issues. Developed and implemented preventive maintenance

procedures.

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Created detailed reports for management to track

performance and sales.

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Followed up on denials, late payments, extensions and other special circumstances.

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Approached potential clients by using direct marketing mailings and phone contacts.

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Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

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Cross-sold insurance products to existing clients to reach sales targets.

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Identified potential risks in client businesses and recommended appropriate insurance coverage.

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EDUCATION

July 2019

GED

Strafford High School, Strafford, MO

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