Tamara Green

** ******* *****, # * ********, SC *9203 678-***-**** adwmlp@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to coordinate workflows, handle and maintain medical records, and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Academic Honors: Ultimate Medical Academy Honor Roll.

Certifications: American Red Cross First Aid, CPR, and BLS.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Strong written and verbal communication skills.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Typing Speed: 35 WPM.

COMPUTER SKILLS

3M Coding and Reimbursement System Meditech (EHR) EDCO SolCom EDMS

Nuance Clintegrity Facility and Physician Coding, Compliance, and Abstracting

ARGO Enterprise Master Patient Index CIOX Health ROI – eSmartlog and SmartLink

KEY QUALIFICATIONS

Health Information Management (HIM) Medical Records Management Release of Information (ROI) ICD Coding

CPT Coding Health Information Technology HIPAA Compliance Medical Terminology Document Scanning

Imaging Record Technology Data Quality Data Management Data Entry Medical Records

Computer Office Applications Electronic Health Records (EHR) Electronic Medical Records (EMR)

Medical Administrative Support Medical Office Procedures Insurance Verification Filing Pharmacology

Anatomy & Physiology Reimbursement Procedures Medical Laws & Ethics

Customer Service Interpersonal Professional Communications

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Health Information Technology, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

BroadPath Healthcare Solutions - Columbia, SC 10/2020 - Present

Member Service Representative / Customer Service - Call Center (Remote)

Answer inbound phone calls and assist individuals with purchasing insurance from Marketplace.

Provide plan information and Explanation of Benefits (EOB) and document customer interactions.

Accept payments, follow HIPAA guidelines, and protect caller privacy and confidentiality.

Stay at Home Parent - Columbia, SC 02/2020 - 10/2020

Showed strong leadership skills and managed household budget.

Maintained a fair, consistent set of standards.

Successfully foresaw and planned for possible contingencies.

Wellpath - Columbia, SC 12/2019 - 02/2020

Residental Therapeutic Assistant

Oversaw day to day activities in housing units, secured facility, and conducted head counts every 2 hours.

Worked with sexually violent predators, assisted with rehabilitation, and documented activities.

Communicate with coworkers via handheld radios and provided for the overall care and safety of residents.

Monitored behavior, mental status, and progress, and completed tasks in a timely manner.

Wells Fargo - Columbia, SC 04/2019 - 09/2019

Customer Service Representative - Call Center

Answered inbound phone calls, assisted customers with bank account needs, and provided technical assistance.

Ordered replacement cards, updated account information, and transferred funds between accounts.

Provided information regarding account balance, available funds, and deposits, and resolved complaints.

UCI Medical Affiliates, Inc. - Columbia, SC 02/2019 - 05/2019

Customer Service Representative - Call Center

Answered inbound phone calls, provided information, and obtained completed consent forms to give information.

Transferred callers, provided phone referrals, sent emails, and called back patients as needed.

Updated notes in patient charts, scheduled appointments, and helped callers obtain lab results.

Stay at Home Parent - Columbia, SC 04/2018 - 02/2019

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Convergent - Dunwoody, GA 12/2016 - 04/2018

Customer Service Representative - Call Center

Answered inbound phone calls and assisted customers with starting, stopping, and transferring service.

Responded to billing questions, created emergency work reports, and documented power outages.

Provided payment information, documented interactions, provided technical assistance, and updated accounts.

VOLUNTEER EXPERIENCE

Village at Rivers Edge - Columbia, SC 09/2020 - 10/2020

Volunteer

Assisted in leasing office, completed paperwork, filed documents, noted maintenance orders, and submitted bills.

Answered inbound phone calls, took messages, created applications, and assisted with move ins.

Maintained and updated files and accepted money order payments.

Columbia Urban League - Columbia, SC 06/1996 - 11/1996

Stop the Violence Volunteer

Assisted the coordinator in recruiting volunteers and helped organized the organizations events.

Mentored youth about violence, passed out flyers, and organized and set up events.

Contact this candidate