Jonathan Jay Moore

Orlando, FL Zip *****

917-***-****

adwml4@r.postjobfree.com

Professional Summary

Driven professional with 11 years of communications and Information Technology experience. Facilitator and builder of military-grade technology management systems and asset distribution, with specialty in both routing and switching. Proven fundraising and networking skills. Built consistent relationships with customer service skills while exceeding expectation with leadership to maximize full potential of peers.

ACHIEVEMENTS

Cyber Network Operator and administrator for the United States Marine Corps.

Associates Degree in Science in Professional Studies

Bachelors Degree in Information Technology Management

Marine Corps Martial Arts Instructor

CORE COMPETENCIES

Asset Management

Leadership & Team Building

Help Desk Etiquette

Routing and Switching

Customer Service

Active Listening

Trouble-shooting

Sales Development

Budget Management

PROFESSIONAL EXPERIENCE

Cyber Systems Integrator Manager – WPP plc (Contractor) January 2022 – August 2022

-Managed shipping, receiving and processing of all new and used IT assets.

-Consolidate and organized all serialized devices and peripheral IT assets.

-Update and install Sophos AV to all deployed assets.

-Install Cisco Jabber, Air Media, and Air Connect to all devices.

-Install image and reimage existing assets.

-Supported over 10,000 users with stationary devices and also utilized MDM for iOS and Windows remote assets.

-Train new personnel and update turnover files necessary.

-Support senior and junior clientele

-Utilize strong technology troubleshooting/break-fix abilities and document both recurring and unique system problems to expedite resolution seeking in fast-paced environment.

-Utilize Service Now ticketing system to create/open, update and close tickets with existing user asset information to resolve hardware/application issues.

IT Help Desk Manager – Neiman Marcus Group (Contractor) November 2021 – January 2022

-MDM for iOS and Windows devices for users required to work hybrid shifts (remotely and onsite)

-Inventory management and cable management (HDMI, USB-C, VGA, DVI, Cat5/6)

-Utilize Microsoft Teams to coordinate meetings and communication between network managers and peripheral administrators.

-Reimaging NCR Register assets and end user personal laptops/micro-desktops

-Repairing user laptops/monitors by performing the following:

1.Replacing Batteries for HP Elitebooks (G-series)

2.Replacing screens (register NCR monitors)

3.Re-installing/Installing keyboards

-Migrating systems and installing end user workspaces

-Labeling and organizing Data Centers

-Enabling switch ports for network team to configure

-Troubleshooting end user issues including O365, network interruptions and hardware issues

IT Help Desk Tech Administrator – Open Door (Contractor) October 2021 – November 2021

-Utilized Active directory to create, delete, lock and unlock user accounts.

-Managed ServiceNow ticketing system to resolve, troubleshoot and close out user hardware/software issues.

-Managed ECW to unlock medical practitioner’s accounts to access sensitive client information.

United States Marine Corps – (Military), Cyber Network Operator June 2014 – October 2020

Provided outstanding leadership for Marines in the MCIEAST Region while serving as a Cyber Network Administrator and serving a secondary billet as Marine Corps Martial Arts Instructor.

Attended Cyber Network Specialist School in 29 Palms, CA from 11/14 – 04/15 to retain knowledge as effective Cyber Network Administrator. While attending the school-house the curriculum covered contained the following:

-Comptia IT Essentials

-Proper help-desk etiquette and trouble-shooting skills.

-Learned how to configure different routing protocols utilizing various commands

-Installed fiber and unshielded cat5e cable.

-Utilized the color-code for RJ-45 connectors and learned how to crimp connectors.

-Learned how to reduce crosstalk by utilizing cat6 cable.

-Leaned how to install VOIP phones and crimp RJ-11 connectors.

-Re-image Hard-drives from master-images utilizing Cloners.

-CCNA Modules 1 – 4

-Networking knowledge (OSI Models 2, 3 and 4)

-Video and audio integration (large scale video walls)

-Worked with PowerShell

-Utilized virtual environment to simulate network management, which consisted of:

1.Building Microsoft Exchange 2008 Servers and assigning IP addresses utilizing VSphere

2.Building Domain Controllers

3.Implemented RSAMS (Active Directory) and managed User Controls utilizing Least Privilege.

4.Install/Uninstall and migrate user work stations.

-Cisco Packet Tracer where I deployed end devices and virtual firewalls to customize network security. Also, I utilized various different routing protocols such as EIGRP (Enhanced Interior Gateway Routing Protocol) to manage data flow throughout the network.

Upon graduation I also received the “Warrior Award” for being the exception Marine who maintained high physical and academic performance while attending Cyber Network Specialist School.

I attended my first duty station in Camp Lejeune NC where I served as a Cyber Network Operator from 04/15 – 07/17. While in Camp Lejeune NC I also completed the Network Plus Certification Course given at Communication Training Center -2 II Marine Expeditionary Force 02/17.

Key Achievements:

Deployed with 22nd Marine Expeditionary Unit from June 2016 – December 2016 serving as a Systems administrator. While deployed duties consisted of building Host-Based Security System server (HBSS), Assured Compliance Assessment Solution (ACAS) and domain-controllers.

Managed and refurbished $1.3 million dollars in network equipment while serving as Data Chief for Manpower Management Records and Performance Branch 40 (MMRP-40) from October 2017 – June 2020. Supervised and instructed help desk operations as well as training events for 3 subordinate Marines.

Organized periods of instruction and trained Marines in the Marine Corps Martial Arts Program.

J.A. Lee Electric – Long Island City, NY, Radio Frequency Technician December 2012 – June 2014

Constructed and built cell-sites throughout the metropolitan area. Installed RRU radios and performed power upgraded to cellular sites. Which included but not limited to, installation and repairing of antennas, Control shipment of hybrid cables and Radio Frequency Systems materials (i.e- Purcell Cabinet wiring and battery installation.)

Traveled to remote locations throughout the five boroughs of New York City, New Jersey and Connecticut to assure the functionality of cell towers newly and/or previously built.

Key Achievements:

Assisted in the distribution of over $12 million dollars of communication equipment which provided services for companies such as T-Mobile, Metro PCS, Cricket and Boost Mobile.

EDUCATION AND TRAINING

BSITM Bachelors of Science in Information Technology Management, Trident University – January 2022

ASPS Associate of Science in Professional Studies, Trident University – October 2020

Advanced Leadership and Management Course, School – June 2015

CompTIA Advanced Security Practitioner Certified (CASP) – Expires February 2024

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