Patricia A. Stern

619-***-**** adwmkp@r.postjobfree.com

**** ****** **, **, ***. 8F

Albuquerque, NM 87111

PROFESSIONAL SUMMARY:

w Over 10 years’ experience in Customer Service and Management w Inside sales and support for 4+ Account Executives and managers ensuring excellent internal and external customer service

w Over 15 years of administrative, sales and customer service skills background and experience w Excellent people management skills

w Proficient in PC programs, including Microsoft Office Suite (high level Excel skills), Outlook, QuickBooks, CRM products & more

w Self-motivated; savvy multi-tasker, bottom-line focused, professional; creative thinker WORK HISTORY:

12/27/2022-Present. AMAZON, Albuquerque, NM

Fulfillment Center

Outgoing packer

10/15/2018-4/2020 SAFELITE SOLUTIONS, Rio Rancho, NM Third party provider to the

insurance industry

Customer Support Specialist

Taking insurance claims for

multiple insurance providers.

05/2012 – 01/2017 MINDBODY,

San Luis Obispo, CA

MINDBODY offers business

management software to the health

and wellness industry.

Technical Support Specialist

Providing technical software

support to subscribing clients

using standard procedures and

creative solutions

· Ability to resolve / troubleshoot client issues in a win/win environment.

· Assist clients with website technical issues, handling over 25 calls per day

· Salon Verticals Team member, working towards the next level of service to the salon client

· Educate clients on other resources MINDBODY has to offer and follow-up with the appropriate departments to ensure follow through. Have referred leads to Premium Accounts and Best Practices on an average of twice per month. 08/2008 – 05/2012 ProvideCommerce / AppleOne, LaJolla, CA ProvideCommerce is a

multi-distributional online sales

organization selling at the retail

level.

Customer Service Representative

The customer service

representative for

ProvideCommerce assisted

customers in placing orders,

troubleshot technical site issues

and offered information on new

products

· Customer service for multi-million dollar internet sales company

· Ability to resolve customer issues in a win/win environment

· Assist clients with website issues

· Selected to be a part of the Social Media Team – reaching out to customers to build client retention.

4/2006 – 10/2008 Advanced Equities Financial Corp, San Diego, CA Independent brokerage firm,

providing brokers back office

support.

Recruitment Coordinator / Special

Projects / Executive Assistant

Responsible for reaching out to new brokers and ensuring their attendance at high level recruiting events, resulting in the acquisition of new brokers into the firm.

· Front-line staff in recruiting new brokers which required o Excellent interpersonal skills

o Ability to answer diverse inquiries to client satisfaction o Ability to interact with all levels of corporate staff and external clients o Use of a variety of CRM software

· Extensive travel, calendar and time management abilities

· Coordinating large off-site meetings and conferences including negotiating site, accommodation and travel for out-of-town attendees

· Multitasking skills in a dynamic environment

· Special projects as requested which included:

o High level meetings both face-to-face and web-based o Software research and selection for user manual writing o Plan and execute broker recruitment events which resulted in the recruitment of over 50 new brokers.

· Provide top-level support to corporate executives EDUCATION:

San Diego City College, San Diego, CA

A.S. Degree

San Diego Sate University, San Diego, CA

Business Administration - Economics - TV & Film

Currently second semester senior status

REFERENCES:

Available upon request.

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