Swathi Garidepally

Sr Salesforce Administrator

adwmkl@r.postjobfree.com

Contact: 412-***-****

Summary:

5+ years of hands-on experience Salesforce.com CRM involved in Administration, Configuration, Customization, Testing, Deployment, Data Migration.

Extensive experience in designing of custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards and Email generation according to application requirements.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.

Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price-books, cases, Leads, Reports and Dashboards.

Experience in Administration, Design, Configuration, Implementation, Deployments and Support experience with salesforce.com platform.

Worked on Data Cleansing for all the duplicate records that already exist across all data from an object and then cleaning up the duplicates by merging and deleting.

Experience in managing Role Hierarchy, Profiles, OWD Settings, Sharing Rules, Permission sets, Public Groups, Queues and Users.

Added Customized tabs to Salesforce app& designed application for Tablet view.

Proficient in Integration & migration processes.

Familiar with Data migration using Change sets, Force.com IDE, ANT migration tool.

Detailed understanding and good experience on Data Loader/Data Import wizard.

Experience in preparing Test Strategy, Creating Test Plans, Test Cases, and Test Reports for manual testing for various Salesforce Developments.

Ensured data integrity through the appropriate use of Duplicate rules, Uploading and Exporting data using Data Loader. Developed, launched, and managed in-depth Dashboards and Reports for all team functions on both management and individual levels.

Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed

Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, Flows, approval processes.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Technical Skills:

Salesforce Tools

Salesforce CRM, Force.com Data Loader, Excel Connector, Platform, migrator tool, Sandbox Testing, Workflows and Approvals, Sandbox Testing, Process Builder, Flows,

Database

Oracle, MySQL

Programming Languages

APEX, JAVA, C, SQL, PL/SQL,

ETL Tools

Data Loader, Informatica

Operating Systems

Windows 98/NT/2000/2003/XP, UNIX, Linux

Certifications

Certified Salesforce Administrator.

Work Experience:

Highmark, Pittsburgh Jul 2020 – Till Date

Sr Salesforce Administrator

As the fourth-largest overall Blue Cross Blue Shield-affiliated organization, Highmark Inc. and its Blue-branded affiliates proudly cover the insurance needs of approximately 6.8 million members in Pennsylvania, Delaware, New York, and West Virginia. Its diversified businesses serve group customer and individual needs across the United States through dental insurance and other related businesses.

Responsibilities:

Managed the team resources, project timelines & integration process.

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Lead migration process from other application to Salesforce.

Developed various Custom Objects, custom fields, Tabs, validation rules, formula fields.

Expert level knowledge and experience in Salesforce Service Cloud (customization)

Provide PRODUCTION support for the application built on Salesforce Service Cloud.

Encrypted various Fields by using Salesforce standard “Platform Encryption” functionality.

Performed timely delivery of technologies and software solutions for end users and customers.

Working understanding of Sales cloud and service cloud would be highly regarded but not a necessity.

Closely associated with the Business Team Product Owners in converting the business requirements into technical solutions.

Converted workflows and Process builders into Flows.

Strong working knowledge of Sales Cloud, Service Cloud, and Force.com platform

Supported Orders that are being pushed into salesforce from external systems. Designed and documented the complete process from a technical Perspective and discussed with Other Developers for a best possible flow.

Performed timely delivery of technologies and software solutions for end users and customers.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads

Working knowledge on Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports, and various other components as per the client and application requirements.

Used field level security, profiles, and audit trail setup to ensure that protected data is only with authorized users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.

Created profiles and implemented Object, field level security to hide critical information on the profile users.

Created tabular reports, summary reports, matrix reports, joined reports, pie chart and dashboards to assist managers to better utilize Salesforce as a sales tool.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Worked Extensively on Integrating Sales force with an external Legacy System through SOAP based web services and Outbound Messaging.

Used custom tabs to monitor the use of company applications by customers and licensed users.

Started writing the Schedule/batch class for various business needs.

Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships, validation, and formula fields.

Created junction objects to achieve Many to Many relationships between the objects.

Environment: Saleforce.com platform, (Pages, Component & Controllers) Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Batch apex, schedule apex.

Anthem, Atlanta Mar 2018 – Jun 2020

Salesforce Administrator

Anthem is a provider of health insurance in the United States. It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association.

Responsibilities:

Created Lightning Apps, Objects, fields, page layouts, record types, Lightning record pages etc.

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Review Release notes for each Release and test all the features in Preview Sandbox ahead of time from the date of release.

Created lookup and master detail relationships on the objects and created junction objects to establish connectivity among objects.

Created Users, Roles, profiles, permission sets, sharing settings and Managed Assignments etc.

Created different kinds of Reports and Dashboards using Report types in Salesforce based on the business requirements.

Responsible for implementing complex Custom Approval processes.

Worked extensively with Workbench to test the REST APIs and to query data from Salesforce.

Created multiple Screen flows, Automated flows, scheduled flows, and Record triggered flows as per the business requirements.

Acted as the primary point of contact for end-user support.

Developed various Custom Objects, custom fields, Tabs, validation rules, formula fields.

Previous experience performing functional analysis, configuring, and administering Salesforce.com functionality in Service Cloud, Sales Clouds, and Salesforce Knowledge.

Closely associated with the Business Team Product Owners in converting the business requirements into technical solutions.

Supported External Vendors for any of the Questions that they had while understanding the system. Worked with QC Auditors/Client Services/Vendor Coordinators.

Help customers realize the value of the Cloud Craze platform as well as maximize use of native capabilities during implementation and releases.

Performed timely delivery of technologies and software solutions for end users and customers.

Enhanced various existing integrations like changing custom settings to custom metadata type, removing custom settings from test class as we don’t need test data for custom settings.

Created and maintained documentation on processes, policies, application configuration and help related materials for users.

Developed reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance.

Performed root cause Analysis for the Issues reported by Users and Escalate to App owners if required.

Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, Flows, approval processes.

Actively involved in fixing production issues.

Managed users, hierarchical roles, profiles, security controls and territory management.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Was also involved in generation of rules to automate the process of Creating Project, Auto assignment of Task, auto opening of successor or predecessor tasks.

Hands- on knowledge in Salesforce.com Sales Cloud or Service Cloud Administration and Configuration.

Retrieved metadata Using ANT migration tool and performed changes locally.

Provided training to internal business users to use application and develop their own custom reports.

Created various profiles and configured permissions based on organizational hierarchy requirements.

Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Data Loader, Flows, Process builders, SFDX, SOQL, Reports, Dashboards, Lightning Apps, Workbench, Sharing Settings, Record types, Page layouts, Search layouts, Profiles, Permission sets, Microsoft Excel.

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