Deliver Driver Grocery Shopper
Resume:
Gabriel A Duncan
*** **** **** *****, **********
ALABAMA 35210
*******.******@****.***
EDUCATION
Network Systems Admin, Associate of Science July 2011 – August 2014
Devry University, Napersville, Illinois
GPA 3.4/4.0
Studies focused in configuring and maintaining network systems. Also applying IT skills on the configuration of computer systems.
High School Diploma August 2001 – May 2005
Shades Valley High School, Irondale, Alabama
GPA 3.0/4.0
Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.
EXPERIENCE
Grocery Shopper
April 2018 - Present
Instacart, Inc
Shopping and delivering grocery items to residential locations.
Deliver Driver
August 2015 - April 2018
DoorDash, Inc
Delivering fast food products to residential and commercial locations.
Network Support Technician I
September 2014 – July 2015
America’s First Federal Credit Union
Repair PCs by using diagnostic tools to test components to make sure they are functional, also replace inoperative pc components such as RAM, CPUs, and Hard drives. Also troubleshoot software issues when employees call the help desk line. Use UC4 to process automation jobs for ACH processing and Remote Deposit Capturing. Image hard drives for new pcs before installing the computer at the appropriate workstation. Also assists network engineers in replacing and troubleshooting servers and firewalls.
Apple Tier 1 iOS Technical Support
June 2014 – September 2015
Kelly Services
Help customers with troubleshooting their iOS devices. I also help customers reset security information.
Technical Resolution Specialist
September 2013 – December 2013
EarthLink Business, Anniston, Alabama
Testing T-1 circuits for commercial clients to make sure their equipment is working on our network and troubleshooting problems with email servers. I also trained employees on how to use remedy and other tools.
Technical Support Representative
June 2010 – September 2013
Bright House Networks, Birmingham, Alabama
Apply troubleshooting skills to resolving issues with telecommunication services. Work with Nyroc and ICOMS systems to evaluate the state of modems and cable boxes in order to get them back into a working state. Training new hires on using the troubleshooting tools and being a team leader by answering questions by other technical support employees.
Inbound Sales Representative
January 2009 - December 2009
AT&T, Birmingham, Alabama
My role was to sell telecommunication products such as cable tv, internet, and mobile service in a call center, I was in the top 5 out of 20 new employees within training and I was also in the top 10 percentile out of the department for 6 months out of the 11 months of my employment.
Retail Sales Representative
December 2007 - February 2008
T-Mobile, Birmingham, Alabama
My role was to sell mobile services and accessories in a retail store, in my short tenure I became the only salesman to reach 100 sales in a month with a quota of 60.
Independent Account Technician
February 2006 – February 2007
5Linx, Birmingham, Alabama
Configured VOIP and internet modems to work with the correspondent residential services that was subscribed, also configured home based networking systems. Using troubleshooting skills to maintain service with VOIP/Internet modems and Gateways/Routers. Also being responsible for a group of employees, assigning territory and supporting them by training them on procedures.
Computer Technician
October 2005 – October 2008
ArchAngel Enterprise LLC, Birmingham, AL
Maintained home based computer systems, from malware attacks and performance issues, I worked with computer systems to build/upgrade components for residential services and configures and maintained home based wireless networking systems.
Skills
PC Repair
PC Installation
Software Installation
Hardware/Software Troubleshooting
Networking
Email Support
Training Employees
Leadership
Sales
Customer Service
Software Exp.
MS Office Suite
Windows XP/Vista/7/8
Mac OS
Remedy
One Remedy
AS400
iOS
Certifications
A+ Ceritfication (Expired)
Certifications (Expired)
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