Gabriel A Duncan

*** **** **** *****, **********

ALABAMA 35210

adwmkh@r.postjobfree.com

205-***-****

EDUCATION

Network Systems Admin, Associate of Science July 2011 – August 2014

Devry University, Napersville, Illinois

GPA 3.4/4.0

Studies focused in configuring and maintaining network systems. Also applying IT skills on the configuration of computer systems.

High School Diploma August 2001 – May 2005

Shades Valley High School, Irondale, Alabama

GPA 3.0/4.0

Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Served as Teaching Assistant for introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.

EXPERIENCE

Grocery Shopper

April 2018 - Present

Instacart, Inc

Shopping and delivering grocery items to residential locations.

Deliver Driver

August 2015 - April 2018

DoorDash, Inc

Delivering fast food products to residential and commercial locations.

Network Support Technician I

September 2014 – July 2015

America’s First Federal Credit Union

Repair PCs by using diagnostic tools to test components to make sure they are functional, also replace inoperative pc components such as RAM, CPUs, and Hard drives. Also troubleshoot software issues when employees call the help desk line. Use UC4 to process automation jobs for ACH processing and Remote Deposit Capturing. Image hard drives for new pcs before installing the computer at the appropriate workstation. Also assists network engineers in replacing and troubleshooting servers and firewalls.

Apple Tier 1 iOS Technical Support

June 2014 – September 2015

Kelly Services

Help customers with troubleshooting their iOS devices. I also help customers reset security information.

Technical Resolution Specialist

September 2013 – December 2013

EarthLink Business, Anniston, Alabama

Testing T-1 circuits for commercial clients to make sure their equipment is working on our network and troubleshooting problems with email servers. I also trained employees on how to use remedy and other tools.

Technical Support Representative

June 2010 – September 2013

Bright House Networks, Birmingham, Alabama

Apply troubleshooting skills to resolving issues with telecommunication services. Work with Nyroc and ICOMS systems to evaluate the state of modems and cable boxes in order to get them back into a working state. Training new hires on using the troubleshooting tools and being a team leader by answering questions by other technical support employees.

Inbound Sales Representative

January 2009 - December 2009

AT&T, Birmingham, Alabama

My role was to sell telecommunication products such as cable tv, internet, and mobile service in a call center, I was in the top 5 out of 20 new employees within training and I was also in the top 10 percentile out of the department for 6 months out of the 11 months of my employment.

Retail Sales Representative

December 2007 - February 2008

T-Mobile, Birmingham, Alabama

My role was to sell mobile services and accessories in a retail store, in my short tenure I became the only salesman to reach 100 sales in a month with a quota of 60.

Independent Account Technician

February 2006 – February 2007

5Linx, Birmingham, Alabama

Configured VOIP and internet modems to work with the correspondent residential services that was subscribed, also configured home based networking systems. Using troubleshooting skills to maintain service with VOIP/Internet modems and Gateways/Routers. Also being responsible for a group of employees, assigning territory and supporting them by training them on procedures.

Computer Technician

October 2005 – October 2008

ArchAngel Enterprise LLC, Birmingham, AL

Maintained home based computer systems, from malware attacks and performance issues, I worked with computer systems to build/upgrade components for residential services and configures and maintained home based wireless networking systems.

Skills

PC Repair

PC Installation

Software Installation

Hardware/Software Troubleshooting

Networking

Email Support

Training Employees

Leadership

Sales

Customer Service

Software Exp.

MS Office Suite

Windows XP/Vista/7/8

Mac OS

Remedy

One Remedy

AS400

iOS

Certifications

A+ Ceritfication (Expired)

Certifications (Expired)

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